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> I have a friend who works for the IRS. They basically can't spend more than a minute per client. Its basically "okay cool" move on. They gotta do like 40 case
by clipsy 3y ago
> I have a friend who works for the IRS. They basically can't spend more than a minute per client. Its basically "okay cool" move on. They gotta do like 40 cases a day.
A minute per case sounds stressful, but I suppose if they get a 40 minute workday it's a pretty good trade-off.
- Justsignedup 3y ago8 hours a day, that's 12 minutes a case. They also need to hang up as quickly as possible on their calls. Yeah, if your case is remotely complex, they're fucked. The reality is that bad management is a direct cause of these issues. In any case, the challenge is is the risk worth it. And at some income levels, yeah.