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Kiosk Banking. Back in the 1990's, just before the web became a thing, it was an idea to bring banking to consumers without the bank buildking, which they call

Kiosk Banking. Back in the 1990's, just before the web became a thing, it was an idea to bring banking to consumers without the bank buildking, which they called "brickless banking". Kiosks would be placed in public locations like malls. Customers would enter the kiosk, close the curtain or door, then connect via video-call with one of the agent in the call centres. Depending what product the customer wanted (mortgage, credit card, etc), the kiosk would print the necessary forms for the customer to sign then deposit into a secure mailbox in the kiosk. Millions of investment $$$ were planned for this ... then it was suddenly cancelled when the bank realized what this "web" thing might eventually become.

fsniper 3y ago
This kiosk thing, exactly as you describe was built by A Turkish bank, way after mobile banking was in everyone's pocket. The bank's customers are mostly aging so they thought this would be great help to them. I recall the kiosk got into a few locations, worked for brief period of time and then got deprecated all together.
s1mon 3y ago
Wells Fargo has something they call a "digital branch" which, despite the name, is a brick and mortar location, just with fewer services. Like, you can't get change, and they don't have real tellers. They have a few ATMs and some people who must be there to walk you through some things, but overall it's pretty useless. It's one of the reasons we're moving our banking to Chase.
- Scoundreller 3y ago
  A lot of French banks are like this. Probably elsewhere in Europe too. “Advisory” by appointment is where the profit is, not cash management. If you need a lot of cash, the “teller” will give you temp permissions for X minutes to use the ATM for your big withdrawal.
rkagerer 3y ago
When I began reading this I thought it would end in people hooking kiosks full of cash to the back of their pickup trucks and screeching away.
frederikb 3y ago
I've actually seen this in the wild this year. It was placed at a train station in a small town in southern Germany, which presumably did not have a physical bank branch. It was exactly as you said: basically a chair, keyboard and screen in a tiny building (not much larger than a phone booth).

fsniper 3y ago

This kiosk thing, exactly as you describe was built by A Turkish bank, way after mobile banking was in everyone's pocket. The bank's customers are mostly aging so they thought this would be great help to them. I recall the kiosk got into a few locations, worked for brief period of time and then got deprecated all together.

s1mon 3y ago

Wells Fargo has something they call a "digital branch" which, despite the name, is a brick and mortar location, just with fewer services. Like, you can't get change, and they don't have real tellers. They have a few ATMs and some people who must be there to walk you through some things, but overall it's pretty useless. It's one of the reasons we're moving our banking to Chase.

Scoundreller 3y ago
A lot of French banks are like this. Probably elsewhere in Europe too. “Advisory” by appointment is where the profit is, not cash management. If you need a lot of cash, the “teller” will give you temp permissions for X minutes to use the ATM for your big withdrawal.

rkagerer 3y ago

When I began reading this I thought it would end in people hooking kiosks full of cash to the back of their pickup trucks and screeching away.

frederikb 3y ago

I've actually seen this in the wild this year. It was placed at a train station in a small town in southern Germany, which presumably did not have a physical bank branch. It was exactly as you said: basically a chair, keyboard and screen in a tiny building (not much larger than a phone booth).