4 ms·

the loop is complete, AI customers talking to AI support

JumpCrisscross 3y ago
A lot of the world works by way of one person's staff communicating with another's. This brings that capability to more of us. Hell, we moved from haggling to fixed pricing in grocery stores due to human limits. Imagine filling your cart and having your AI negotiate with the store's around the relative expiration dates of various foodstuffs, the quality given time of year and how long it spent in a truck, or backdating a frequent purchase as a subscription. (Or better yet, you arrive home to an always-stocked fridge.)
- flax 3y ago
  We should be moving the other way. Open, accessible, well-defined APIs, without price discrimination. I do not want to haggle at the grocery. I want to be able to budget and anticipate pricing.
  - JumpCrisscross 3y ago
    > I do not want to haggle at the grocery Nobody does. That's why we have fixed pricing. But the fixed price is provided at a premium to the efficient price for each transaction. It's just that nobody wants to bother computing the efficient price, so we're willing to overpay for certainty. The moment the dollar amounts move into a regime we care about (home purchases, high-end shopping), we drop the pretense and go back to two-sided price discovery. That threshold is a function of our resources, but also our limited cognition. Every transaction is subject to price discrimination. We simply segregate certain sections of the economy to a high price / low volatility regime. (With the moderating function of those who can offload the transaction costs of negotiating.) > I want to be able to budget and anticipate pricing And you--and I--pay a premium for it. That's almost what modern supermarkets are: convenience. If you want better quality, you pay up for more-direct sourcing. If you want cheaper goods, there are other channels again. This is why in most markets, the compromise is a sticker price and discounts for those who negotiate.
    - kasey_junk 3y ago
      Grocery stores aren’t even fixed price. They are one of the biggest users of coupons and loyalty for price discrimination for instance.
- notdonspaulding 3y ago
  Arrive home from where? I've got my AI Assistant writing my code, checking in at the gym, running my poker night, and filing my taxes. (Robot, experience this tragic irony for me!) </sarcasm> On a serious note, I agree with you. LLMs, in practice, seem to be both raising the ceiling of what's possible on the high end as well as lowering the floor making it easier for new entrants on the low end. See, for example, Justine Tunney's recent work on making llama run better on CPUs. http://justine.lol/matmul/ http://justine.lol/matmul/
Drakim 3y ago
I can't wait for my AI lawyer to be jailbroken by an AI prosecutor using a sob story about how his grandma really wanted me to be guilty.
- sickofparadox 3y ago
  Or to jailbreak the AI prosecutor by asking him to pretend to be my father, teaching me all about how to get into the family business of dropping charges against $defendant.
neilv 3y ago
I want to hate this, but customer service orgs did it first, so maybe we aren't going to get any better. But heaven help any colleague who uses an LLM for internal communications, turning the company into a dysfunctional load of crap.
- littlestymaar 3y ago
  > I want to hate this, but customer service orgs did it first, so maybe we aren't going to get any better. But now they'll use it as an excuse for using more chatbots, because customers using chatbots are making their worker spend too much time.

A lot of the world works by way of one person's staff communicating with another's. This brings that capability to more of us. Hell, we moved from haggling to fixed pricing in grocery stores due to human limits. Imagine filling your cart and having your AI negotiate with the store's around the relative expiration dates of various foodstuffs, the quality given time of year and how long it spent in a truck, or backdating a frequent purchase as a subscription. (Or better yet, you arrive home to an always-stocked fridge.)

flax 3y ago
We should be moving the other way. Open, accessible, well-defined APIs, without price discrimination. I do not want to haggle at the grocery. I want to be able to budget and anticipate pricing.
- JumpCrisscross 3y ago
  > I do not want to haggle at the grocery Nobody does. That's why we have fixed pricing. But the fixed price is provided at a premium to the efficient price for each transaction. It's just that nobody wants to bother computing the efficient price, so we're willing to overpay for certainty. The moment the dollar amounts move into a regime we care about (home purchases, high-end shopping), we drop the pretense and go back to two-sided price discovery. That threshold is a function of our resources, but also our limited cognition. Every transaction is subject to price discrimination. We simply segregate certain sections of the economy to a high price / low volatility regime. (With the moderating function of those who can offload the transaction costs of negotiating.) > I want to be able to budget and anticipate pricing And you--and I--pay a premium for it. That's almost what modern supermarkets are: convenience. If you want better quality, you pay up for more-direct sourcing. If you want cheaper goods, there are other channels again. This is why in most markets, the compromise is a sticker price and discounts for those who negotiate.
  - kasey_junk 3y ago
    Grocery stores aren’t even fixed price. They are one of the biggest users of coupons and loyalty for price discrimination for instance.
notdonspaulding 3y ago
Arrive home from where? I've got my AI Assistant writing my code, checking in at the gym, running my poker night, and filing my taxes. (Robot, experience this tragic irony for me!) </sarcasm> On a serious note, I agree with you. LLMs, in practice, seem to be both raising the ceiling of what's possible on the high end as well as lowering the floor making it easier for new entrants on the low end. See, for example, Justine Tunney's recent work on making llama run better on CPUs. http://justine.lol/matmul/ http://justine.lol/matmul/

Drakim 3y ago

I can't wait for my AI lawyer to be jailbroken by an AI prosecutor using a sob story about how his grandma really wanted me to be guilty.

sickofparadox 3y ago
Or to jailbreak the AI prosecutor by asking him to pretend to be my father, teaching me all about how to get into the family business of dropping charges against $defendant.

neilv 3y ago

I want to hate this, but customer service orgs did it first, so maybe we aren't going to get any better. But heaven help any colleague who uses an LLM for internal communications, turning the company into a dysfunctional load of crap.

littlestymaar 3y ago
> I want to hate this, but customer service orgs did it first, so maybe we aren't going to get any better. But now they'll use it as an excuse for using more chatbots, because customers using chatbots are making their worker spend too much time.