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Loblaw facing backlash as it tests receipt scanners at self-checkout

13 points by andy99 3y ago

wahnfrieden 3y ago
> CBC News asked Loblaw what happens to shoppers who refuse to scan their receipt, and what customers do if they didn't buy anything and have no receipt. The retailer did not respond. Given it's illegal to detain someone as outlined in the article (with some exceptions that don't apply here), is it fine to just barge through the exits and trigger the alarm and keep on moving? I would certainly not comply with a human asking to see my receipt as that's also not legally required. Even if that's legal for me to do, I don't want to get banned from stores... There's just no way I'm letting them try to detain me after I've already paid for my goods. Terrible. Can't believe some non-Loblaws stores even lock the gates until receipts are scanned. Sounds like a major fire hazard.
- bluefirebrand 3y ago
  The worst part is that you can't even leave the store without buying anything, without having to call security over to get them to open the receipt gate for you The people in charge of these moves need a hard kick in the ass
  - wahnfrieden 3y ago
    I would just hop the gate in that case. Unbelievable that they would lock gates. That's going to get people killed. If it's not locked, just trigger the alarm.
- rav_kr 3y ago
  As for myself, sometimes I just "barge through the exits and trigger the alarm and keep on moving". Never have been stopped by anyone.
  - Brian_K_White 3y ago
    I never stop when a stores exit alarm goes off. I know I didn't steal anything. If they don't know that because some corporate jerks don't have enough faith in their underpaid and underpopulated staff, that's neither my fault nor my problem. Make an actual accusation and be ready to be right about it, or don't, but I'm not granting that stupid noisemaker a second of validity or respect.
Pokerface777 3y ago
The humans checking your cart and receipt at Walmart seems worst?
- karaterobot 3y ago
  I don't know what you have to agree to to be a Walmart customer, but: > Tsai, who is also a business lawyer, says retailers can't enforce receipt checks unless they witnessed a shopper stealing, or their customers have signed up for a store membership, such as at Costco, where they agreed to the checks. Check your local laws, but I believe this is generally true. I'm fairly sure you can just say "no thanks" and keep walking. This is what I used to do at Fry's electronics. Probably a hundred times, and they never did anything except grumble occasionally. I know you're doing your job, but I paid for this stuff, it's mine, and no you can't take a look at it.
  - Brian_K_White 3y ago
    That's what I do. If you want to accuse me of something, the go ahead and state it and let's consult the camera footage. If you have no such accusation to make, then gtfo. Go ahead, please do call the cops.
plaidfuji 3y ago
Was really hoping this was somehow related to the Bob Loblaw Law Blog
xnx 3y ago
I haven't encountered this in the US, but Albert Heijn has it for at least some stores in the Netherlands.
deleted 3y ago
[deleted]
stuxnet79 3y ago
For those not in the know, Loblaws has a similar reputation in Canada as OCP had in Robocop. They are a virtual monopoly and have deeply embedded themselves into the fabric of Canadian life through a combination of ruthless regulatory capture and hostile takeovers. Public sentiment of the company fell dramatically during COVID. Galen Weston, Canada's "Gordon Gekko" was incredibly out-of-touch with this and had to resign last year since his presence in the executive ranks and marketing materials was starting to affect the company's bottom line.
- deleted 3y ago
  [deleted]
- wahnfrieden 3y ago
  The Westons are also guilty of price-fixing bread. They agreed to a price-fixing schedule with competition over 14 years with multiple scheduled increases that went through before they were caught. Beyond the general public, Loblaws has also been found guilty of stealing from their workers. Criminal scum.
qgin 3y ago
Hard to see how retail doesn’t eventually become Amazon Go

13 points by andy99 3y ago

> CBC News asked Loblaw what happens to shoppers who refuse to scan their receipt, and what customers do if they didn't buy anything and have no receipt. The retailer did not respond. Given it's illegal to detain someone as outlined in the article (with some exceptions that don't apply here), is it fine to just barge through the exits and trigger the alarm and keep on moving? I would certainly not comply with a human asking to see my receipt as that's also not legally required. Even if that's legal for me to do, I don't want to get banned from stores... There's just no way I'm letting them try to detain me after I've already paid for my goods. Terrible. Can't believe some non-Loblaws stores even lock the gates until receipts are scanned. Sounds like a major fire hazard.

bluefirebrand 3y ago
The worst part is that you can't even leave the store without buying anything, without having to call security over to get them to open the receipt gate for you The people in charge of these moves need a hard kick in the ass
- wahnfrieden 3y ago
  I would just hop the gate in that case. Unbelievable that they would lock gates. That's going to get people killed. If it's not locked, just trigger the alarm.
rav_kr 3y ago
As for myself, sometimes I just "barge through the exits and trigger the alarm and keep on moving". Never have been stopped by anyone.
- Brian_K_White 3y ago
  I never stop when a stores exit alarm goes off. I know I didn't steal anything. If they don't know that because some corporate jerks don't have enough faith in their underpaid and underpopulated staff, that's neither my fault nor my problem. Make an actual accusation and be ready to be right about it, or don't, but I'm not granting that stupid noisemaker a second of validity or respect.

Pokerface777 3y ago

The humans checking your cart and receipt at Walmart seems worst?

karaterobot 3y ago
I don't know what you have to agree to to be a Walmart customer, but: > Tsai, who is also a business lawyer, says retailers can't enforce receipt checks unless they witnessed a shopper stealing, or their customers have signed up for a store membership, such as at Costco, where they agreed to the checks. Check your local laws, but I believe this is generally true. I'm fairly sure you can just say "no thanks" and keep walking. This is what I used to do at Fry's electronics. Probably a hundred times, and they never did anything except grumble occasionally. I know you're doing your job, but I paid for this stuff, it's mine, and no you can't take a look at it.
- Brian_K_White 3y ago
  That's what I do. If you want to accuse me of something, the go ahead and state it and let's consult the camera footage. If you have no such accusation to make, then gtfo. Go ahead, please do call the cops.

plaidfuji 3y ago

Was really hoping this was somehow related to the Bob Loblaw Law Blog

xnx 3y ago

I haven't encountered this in the US, but Albert Heijn has it for at least some stores in the Netherlands.

deleted 3y ago

[deleted]

stuxnet79 3y ago

For those not in the know, Loblaws has a similar reputation in Canada as OCP had in Robocop. They are a virtual monopoly and have deeply embedded themselves into the fabric of Canadian life through a combination of ruthless regulatory capture and hostile takeovers. Public sentiment of the company fell dramatically during COVID. Galen Weston, Canada's "Gordon Gekko" was incredibly out-of-touch with this and had to resign last year since his presence in the executive ranks and marketing materials was starting to affect the company's bottom line.

deleted 3y ago
[deleted]
wahnfrieden 3y ago
The Westons are also guilty of price-fixing bread. They agreed to a price-fixing schedule with competition over 14 years with multiple scheduled increases that went through before they were caught. Beyond the general public, Loblaws has also been found guilty of stealing from their workers. Criminal scum.

qgin 3y ago

Hard to see how retail doesn’t eventually become Amazon Go