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Are Voice AI Pipeline Platforms a Race to the Bottom?

• gregw2 3y ago
  Dumb question perhaps but what specifically are the multiple “VoiceAI” platforms being referred to here?
  • andrewoodleyjr 3y ago
    I purposely avoided mentioning any but these are platforms that allow businesses/developers to build voice ai products on top of it. I'll limit my response to YC companies only - platform examples are Vapi.ai (the best in my opinion), Bland.ai, Toma.so, Retell AI, Infer.so, Marr Labs, Elto.ai Voice examples are - playht, elevenlabs, amazon polly
  • dartos 3y ago
    Elevenlabs is a popular one
• gravescale 3y ago
  Much of the hype around "AI" is based on it allowing a cost-driven race to the bottom. Some fraction of AI will be used for genuinely better products. Much of it will be used to provide a merely tolerable product with nearly zero marginal cost of producing and supplying it. Rather like software in general, actually.
  • andrewoodleyjr 3y ago
    Solid point. But Twilio is an example where race to the bottom doesn't apply. I know plenty of people who use Twilio and hate the platform however they don't leave. Alternatives like Vonage and Telynx have similar offers with better pricing however people don't leave Twilio. If anything people apply pressure to Twilio to give similar pricing and that's about it. The Voice AI products feel more like Lyft vs Uber, which platform will I use today to get a ride and they are easily "swappable".