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> Dr. Lauren Oshman, a family physician and associate professor at the University of Michigan Medical School, says she initially experienced some patient resist
by oefrha 3y ago
> Dr. Lauren Oshman, a family physician and associate professor at the University of Michigan Medical School, says she initially experienced some patient resistance and anger about the prospect of being billed for emails.
> Now, she says, patients are typically pleased that they are able to get a direct response from her through a portal message.
> “They’re thrilled when they get me directly,” she says.
Geez, this could make corporate PR people blush.
- kergonath 3y ago> Geez, this could make corporate PR people blush. Yeah, it’s embarrassing. I am not “thrilled” to talk to a doctor directly. I pay for it, and when I do it’s because I have a reason to, which kind of limits the thrilling aspect. I expect it, and I need it, sure. But it’s not being able to talk to my doctor that elicits an emotional response, and it tends to be anger.
- skzv 3y agoI'm thrilled to be able to message a doctor, even if I have to pay for it. In Canada I had no such option.
- qudat 3y agoHmm. I'm not sure if this is just a difference between private practice and hospitals, but there is a ton of questions that can and should be serviced by non-physicians (e.g. RNAs, nurse practitioners, physician assistants). Their role in patient care is consistently growing in importance. It's rare for me to send a message through a patient portal and have a physician answer it. It's always someone on the staff.
- ellisv 3y agoIt's ironic because I almost never want to message my doctor - there just simply isn't another option. In the Michigan Medicine system the 3 main message options are: refill a medication, ask a medical question, and ask a billing question. If you select "ask a medical question" the next and final choice is whether you're submitting a question in English or Spanish. Most often I want to ask a scheduler (because each office/department schedules differently) or a nurse a question, but for that you have to call. Something as simple as scheduling a flu or covid shot can't be done via messaging.
- fragmede 3y agoscheduling is such a thing. there's real money to be made if someone figures out how to have my calendar talk to your calendar and just work it out.
- geodel 3y agoCould be they are same people who are thrilled while paying 30% tip on a mediocre meal at restaurants.