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> We will always use the hourly price when it saves you money, meaning when you have used a product for less than a month, and the total hourly price is less th
by pointlessone 3y ago
> We will always use the hourly price when it saves you money, meaning when you have used a product for less than a month, and the total hourly price is less than the monthly price.
That’s nice, I guess.
> we have decided to no longer send invoices to all of our customers on the same day. Instead, we will spread them out throughout the month. You will always receive your invoice on the same day of the month. But this day will be different from customer to customer.
It’s not clear to me when the billing moth starts. Is it the day the invoice is sent or is it a regular calendar month? Either way it might be confusing.
- throwbadubadu 3y agoYou certainly will read that in the invoice?
- nilsb 3y agoI'd hope that it's based on calendar months. Wouldn't invoices that span multiple years make things a lot more complicated in terms of accounting in general?
- everfrustrated 3y agoAccording to the doc everyone will be getting a new random billing date to help rebalance customer support load over the month.
- flexd 3y agoThe email I got said this: >What is important after the changeover? • We want to be able to offer you even better customer service in the future. For that reason, we want to change the date of your invoice. This will make it easier for us to quickly answer questions about your invoices. Starting in April, your new permanent billing day will be the 12. of the month. I think they have just spread the billing day out across the month for all customers