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> Getting people to give up seems to be the main goal, not a side effect I once had someone proudly tell me that they improved the metric "average support call
by solarkraft 3y ago
> Getting people to give up seems to be the main goal, not a side effect
I once had someone proudly tell me that they improved the metric "average support call time" at a large corporation by making the waiting music more annoying.
- Lio 3y agoIt's an argument for going straight to small claims court. I wonder if there's amount of time they can keep you on hold before you can claim their not answering their phones.
- PeterisP 3y agoYou can probably claim they are not answering their phones, but what would that do in small claims court? Do they have some legal duty to answer phones at all, ever? Can't they just say - "oh, if we see that Lio is calling, we would never answer them as a matter of policy, and it's fully within our rights to do so!" ? They might be required to have a legal address and be reachable by certified mail, but IMHO there's nothing wrong with a business (no matter how large) simply having no phones at all.