Wow. Just wow. Troy Hunt does an incredible job of calling out this utterly piss-poor performance from FedEx. Shame it needs somebody with a platform like this

Wow. Just wow. Troy Hunt does an incredible job of calling out this utterly piss-poor performance from FedEx. Shame it needs somebody with a platform like this to draw attention to it. They should find a way to make them somehow more liable for fraudulent losses. It's gotten to the point now where it sometimes actually is impossible to speak to a human being in customer service - the thick layers of chat bots, deliberately gated 'contact us' pages and "why not use our app" nags.. ..if you're savvy enough to know already that only a human can resolve your particular query, getting hold of one can become a time consuming and sometimes traumatic experience. (only slightly tongue-in-cheek, I do actually believe this affects mental health)