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Apple Vision Pro users reporting cracked outer surfaces
- m3kw9 3y agoThe fun of a first gen device
- saurik 3y agohttps://youtube.com/shorts/kuiwxZS4GJE https://youtube.com/shorts/kuiwxZS4GJE https://youtube.com/shorts/5Wsmz7sjOb4 https://youtube.com/shorts/5Wsmz7sjOb4
- krasin 3y agoThanks! Also, same videos with the normal Youtube controls (s/shorts/v/): https://youtube.com/v/kuiwxZS4GJE https://youtube.com/v/kuiwxZS4GJE https://youtube.com/v/5Wsmz7sjOb4 https://youtube.com/v/5Wsmz7sjOb4
- asciii 3y agoLooks like it might be the background iCloud updates which warms up the device…sometimes too warm
- roland35 3y agoFrom the reddit conversation it seems like people are attributing it to heat. If that's the case I'm not surprised! The glass may look nice and help everyone see your creepy eyes but plastic is much more practical. The ifixit article said the glass weighed 38 grams. The lighter it is, the more fragile it is...
- sealeck 3y agoYou'd kind of expect the OS to shut the Vision Pro down before it got that hot though?
- wannacboatmovie 3y agoApple has a storied history of making boneheaded mechanical engineering decisions in favor of making something pretty over functional. G4 Cube, Titanium Powerbook, and the iPhone that bent if you placed it in a pocket immediately come to mind.
- userbinator 3y agoPlastic Macbooks were known for developing cracks too.
- stcredzero 3y agoWeak hinges on the early Macbook Airs. Also, saving money and time by epoxying the hinges into other Macbooks, instead of using fasteners.
- NoPicklez 3y agoI think Apple are perhaps just as guilty of this like many other major tech companies. It's not in any way just an Apple thing. However, the devices that have followed have not succumb to as much boneheaded engineering. It doesn't surprise me that they would use Glass as most mobile phones and watches are using a form of Glass that undergoes a greater amount of wear and tear than Vision Pro does. There was a variety of Acer laptops where the plastic hinge guard would catch and snap off when closing the lid of the screen A variety of HP laptops where the plastic around the screen would break apart due to the hinges being too strong for the glue that would eventually soften due to heat A variety of HP laptops where you could undo the bottom plate and random screws would simply fall out Samsung mobile phones used plastic screens before adopting Glass many years after the iPhone, displays would scratch like crazy
- int_19h 3y agoIt is plastic, with glass buried underneath. That's why Apple calls it "laminated glass".
- MegaDeKay 3y agoFrom somebody with this problem: "UPDATE: apple is going to charge $300 for repair even though i have apple care. pretty ridiculous. big VP advocate, very excited for the future, but after this experience i can’t recommend anyone pull the trigger on such a delicate 1st gen. I would have no issue paying for the repair fee if i caused the damage, but this was not damage that i caused." https://www.reddit.com/r/VisionPro/comments/1awr2di/comment/krmy8j5/?context=3 https://www.reddit.com/r/VisionPro/comments/1awr2di/comment/...
- blashyrk 3y agoThat's just typical for Apple at this point. Wonder how that's even legal. Do consumer protection laws simply not exist anymore?
- deleted 3y ago[deleted]
- prawn 3y agoI reckon it'd be typical of most companies, assuming at this point they haven't had widespread reports and info filtering down to individual stores that it's a known fault. If a given store has only seen this issue once to this point, they would assume it's a user accident. Guess we'll see whether it's a fixed-for-free thing or takes a class action to get to that point.
- kyriakos 3y agoGood for them they didn't launch in EU yet
- suddenclarity 3y agoConsumer protection rarely covers carelessness or applied physical forces (dropping/hitting). The customer claims no such thing was involved but anyone working in customer support can tell you that customers lie all the time. So a random employee made a judgement call but that decision is not final. The customer should escalate it.
- brailsafe 3y ago
- tetrisgm 3y agoI respect them for shipping a prototype. Really. But it's also a $3500 device. It's really difficult to feel premium and delightful with a rough experience.
- metaphor 3y agoTo quote this article[1] mentioned in thread: > The crack appears to be a sudden shear in the nose bridge, which would be the weakest part of the glass mold. Those with the issue speaking to Apple Support have been told to pay the AppleCare deductible of $300 for a repair. > Without AppleCare a cover glass repair would cost $800. Minimum "deductible" to the tune of several hundred dollars?! How is this obvious defect not covered in full by the device's basic 1-year limited warranty[2]? If these claims are indeed true at face value, then I fully expect a massive class action lawsuit would be entirely in order. [1] https://appleinsider.com/articles/24/02/22/reports-are-spreading-about-a-very-specific-apple-vision-pro-front-glass-crack https://appleinsider.com/articles/24/02/22/reports-are-sprea... [2] https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html https://www.apple.com/legal/warranty/products/ios-warranty-d...
- gjsman-1000 3y agoEven more fun, AppleCare is $499 at checkout; and comes with a $299 service fee per incident. Guess how much a cover glass repair costs without AppleCare? To cite yourself... $800. You literally save... nothing. It's like insurance that pays out your own deductible dollar-for-dollar. Maybe you save $1, depending on where you ask. You really only save money on the second accidental crack. But not the third, because AppleCare only covers 2 accidents.
- EchoChamberMan 3y agoHoly shit, what a scam.
- gruez 3y agoWait till you hear about auto insurance. They gasp collect more in premiums than they pay out!
- Macha 3y agoThe point with auto insurance (and why you'd use it rather than just putting the equivalent of your premium in a savings account) is that they win the bet most of the time, which means they can afford outlier events which your saving approach alone wouldn't cover. This is different to the claim here AppleCare is profitable on every unit even if they do pay out.
- jerlam 3y agoIf it's heat related, the cracks would be reminiscent of Apple's iPhone 3G, which was also made of plastic and suffered regular heating cycles. I think I got two replaced under warranty due to various cracks showing up around the camera and buttons.
- mliker 3y agoThat's 5 Reddit posts about the crack. Probably a batch of defects
- nickthegreek 3y agoThen Apple should just replace them instead of charging $300 IF you have Applecare.
- bastard_op 3y agoI'd be curious if these folks live in cold areas... Cold outside, (very) hot inside, expansion/contraction happens. The sad part is Apple's paranoia of (bad) reviews getting out ahead of time probably kept them from any real-world testing to see what actually happens, much unlike the glassholes walking down the street in them, driving around, or worse. Imagine what happens when the folks are trying to figure out how to make pr0n with it. Now the real beta testing begins!
- duckman1 3y ago[dead]
- tiahura 3y agoPeople mock Zuck for flushing Meta’s billions, when is Cook going to get the same treatment?
- cocacola1 3y agoCook’s got more goodwill than Zuck.
- gherkinnn 3y agoZuck is incapable of drinking water without coming off as weird. It is easy not to like him. More constructively, Meta exclusively mines our attention and their pivot to the metaverse has been a joke. At least Cook has the decency to sell me wireless headphones that work in between ruining Safari and cracking ski goggles nobody is interested in.
- EchoChamberMan 3y agoSome people literally love Apple- it's kinda scary they love a company.
- nozzlegear 3y ago> it's kinda scary they love a company. Why?
- EchoChamberMan 3y agoBecause corporations are sociopathic entities that don't love you back. You're a pile of cash to them.
- paxys 3y agoMeta is a company. Apple is a religion.
- lancesells 3y agoNot related to said billions but: https://www.theverge.com/2024/2/23/24080856/instagram-facebook-meta-platforming-parents-sexually-exploiting-children https://www.theverge.com/2024/2/23/24080856/instagram-facebo...
- 2-718-281-828 3y agoplastic casing is not yet a solved problem it seems
- 65 3y agoPlastic is not a bad material and has practical use cases, mostly for weight. I have a pair of $700 Focal Bathys headphones that have a plastic housing. The housing is plastic not because Focal wanted to cheap out on materials. I'm sure they could use aluminum if they wanted. It's plastic because plastic is much lighter than metal while still being rigid. Apple's aversion to plastic for products where weight is a major factor shows their insistence on "luxury feeling" devices that make too many trade offs for practicality. Should an iPhone be plastic? No, because a metal housing doesn't affect the user experience as much via weight gain. But headphones and particularly VR goggles should be plastic since it causes significant weight reduction. Also: plastic in headphone housing is pretty industry standard. My Sennheiser HD 600s, made of plastic, are built better than my Audeze LCD 2s, made with wood and metal. My Airpods Max have this delicate knit headband, just waiting to be torn, just so Apple could use their precious aluminum housing.
- 2-718-281-828 3y agoi'm aware of that. my comment was cynical as i'm fed up with overpriced premium products (especially from apple) failing to deliver. (angry side glance at my air pods pro 2)
- edandersen 3y agoYou're wearing it wrong.
- 2OEH8eoCRo0 3y agoHow long until people start putting cases on these like with phones?
- masto 3y agoI rushed to buy AppleCare just in case this happens to mine, so.. working as designed? But seriously, I hope that there will be a repair program for this issue. Right now it's hard for me to be upset at Apple since there are inevitably things you only discover when you have shipped a sufficient number of devices into the real world. They're a big ship to steer, and it's been 2 days since this was first reported. They can't not be aware of it now that it's in the news, but even if they make zero effort to push back or stall, it's going to take a little while just to formulate a response, get all the signoffs, and implement it. Best case, we'll see a repair program shortly and it will be zero trouble to exchange it for free if this happens. Worst case, it'll be another situation that is only resolved after years of complaints and a class action lawsuit. But I can't in fairness, even wearing my "Apple only cares about money" hat, reasonably argue that are delinquent for not doing that all in under 48 hours.
- thewileyone 3y agoIt's not a defect, it's the Apple Crack feature. Wait till you see the next version. /s