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I've always heard Discover was a good company to work for and they had the best customer support. Capital One is the opposite of both of those things so I hope

I've always heard Discover was a good company to work for and they had the best customer support. Capital One is the opposite of both of those things so I hope the government steps in here.

op00to 3y ago
Amex treats me far better than Discover.
- barkerja 3y ago
  I second this, but Discover is a very close second. I've been a very happy Amex user for better part of a decade now.
  - 486sx33 3y ago
    +1 for Amex since 2007 A $60k limit, they never mess me around if I dispute a charge, a neat looking clear plastic card and a cute looking black card for my wife … 2-4% cash back (depending what you buy with it) .. we got a $1900 cash back credit last year Only downside was their built in travel insurance didn’t cover me rebooking a flight because the first airline gave me a refund when they cancelled at 3am with me and my family staying in a hotel room across the street from the airport for a 6am airport arrival Yes we got refunded but buying 4 tickets with a new airline the morning of our travel date cost me an additional $1800 over my refund. I guess there is no built in credit card insurance for that circumstance . (Screw you for leaving me stranded JetBlue!)
- NoPedantsThanks 3y ago
  Oh yeah, AmEx, the company that detects fraud on your account, cancels it, and then DOESN'T NOTIFY YOU. So you start getting notifications from vendors that they canceled your orders right before Christmas, because of trouble with your card. When you call AmEx and ask why the fuck you weren't notified of fraud on your account, they say (and I quote): "Oh we don't do that. We wait for the customer to get in touch with us." The monumental stupidity and irresponsibility of this "policy" should be evident and disqualifying.
  - op00to 3y ago
    I’m sorry you had that experience, it seems like it really affected your holiday. I have been proactively notified about fraud by Amex, Discover, as well as other banks. Amex seems to be the loosest with allowing questionable but valid purchases, and my Visa cards the strictest.
    - NoPedantsThanks 3y ago
      Maybe they woke up to how bad that policy was. Here's another one that relegated my AmEx card to a drawer: To redeem airline-ticket benefits, AmEx forced you to use their own Web portal to book your flights. This inept portal considered LaGuardia and Newark a connection. As in... you can walk from a terminal in one to a terminal in the other to catch the next leg of your flight. WTF.
  - WirelessGigabit 3y ago
    Same issue with Chase. At least Bank of America sends me a text and a popup.
KennyBlanken 3y ago
I know someone who wasted two years trying to use a capital one secured credit card to help rebuild their credit history. The initial card offer was a $300 secured card and they figured it was the best they could do, ho hum, and just patiently plugged away For two years, they used the card routinely, paid if off religiously...sometimes having a monthly spend three times the limit. They would periodically request either a security deposit refund or to have their credit limit raised - more security deposit or not. Constantly denied, automatically, even when trying to escalate it with customer service agents. I forget the term, but when you essentially trade in one type of card for another from the same company - tried that too. Denied. Finally, on a whim they tried another company, and got instant approval for an unsecured $3,000 limit card. They stopped using the Capital One card except for a service or two that totaled $10, maybe $20/month. 2-3 months later, Capital One did a soft pull where the new card showed up and within days of the pull, refunds the security balance and moves them to an unsecured card with $3k credit limit.
- Turing_Machine 3y ago
  > For two years, they used the card routinely, paid if off religiously...sometimes having a monthly spend three times the limit. While I don't know exactly what's going on in your friend's case, this makes for an unprofitable customer from the credit card company's point of view. Now, obviously they want to get paid, but for them the ideal customer is one who maxes out the card and then makes the minimum payment every month, thus incurring an interest charge, or better still, makes the minimum payment, but late, thus incurring a late fee on top of the interest. Customers who pay off the card every month don't provide any interest to the credit card company.
- 486sx33 3y ago
  This is the strategy… someone else always wants you more than the company that’s already got you.. seems to work for telecommunications contracts as well
- LeafItAlone 3y ago
  That certainly sucks, but also kind of makes sense? Once they had the additional data that another company evaluated them as trustworthy, their trustworthiness to Capital One seems to have gone up. They didn’t want to be the only one bearing risk.
verdverm 3y ago
I can say I had a great customer experience with Discover recently. I'm saddened by this news
sodality2 3y ago
To add more anecdata: C1 has all of my accounts from savings, checking, and two CC's. I've never had a problem. Their customer support has always helped. That being said, all my eggs in one basket is terrible (though instant transfers + 4.35% savings is great - I keep about $30 in my checking and transfer over whenever a charge will go through, and thus maximize my interest gained!)
- mlrtime 3y ago
  A bit off-topic but this seems a bit risky to me. I always keep two completely separate banks with a balance to sustain me 30 days. (I know this is a luxury). I fear a bank locking my account(s) and unable to pay bills.
  - sodality2 3y ago
    I completely agree - I will slowly begin transferring a part of my usage to Amex's savings + checking offerings now that I'm a customer of theirs. The instant transfer is very convenient but it's not worth the risk.
- latchkey 3y ago
  Vio bank is a money market for 5.3%. https://www.viobank.com/cornerstone-money-market-savings https://www.viobank.com/cornerstone-money-market-savings I remember when people used to be excited about 1% gains...
nonethewiser 3y ago
> I've always heard Discover was a good company to work for and they had the best customer support. Capital One is the opposite of both of those things so I hope the government steps in here. You want the government to step in because you don’t like what you’ve heard about capital one’s customer service and work culture?
- NoPedantsThanks 3y ago
  That's what he said. There's nothing wrong with it, either. And don't bother pretending to think that he wants the government to use his opinion as justification. That's obviously where you're going, so don't insult the rest of us by continuing.
  - mlrtime 3y ago
    I'll continue, this is absurd. No, the government shouldn't be stepping in to stop this. The FTC should evaluate this deal just like any others and possibly slow/stop it if it finds major anti-trust issues.
    - BadHumans 3y ago
      The FTC is a government agency. Did you think I was asking for Joe Biden to personally issue an executive order against this?
    - NoPedantsThanks 3y ago
      So you don't consider the FTC to be "the government?"
      - deleted 3y ago
        [deleted]
  - nonethewiser 3y ago
    Well what's wrong with it is that: 1) It's hearsay 2) It's completely subjective 3) Even if everyone agrees its true including the companies, it doesn't constitute a legal basis for government intervention
TheGoodBarn 3y ago
> “Capital One is the opposite of both those things” I am biased, I worked for Capital One out of college for 4 years as a software engineer and had a wonderful experience. It was the best place for me to learn industry and professional engineering, and I felt the company culture / company itself was a fantastic place to work. So respectfully I disagree.
silisili 3y ago
C1 has a huge base in NoVa, and everyone I've known to work there seem to enjoy it. As a customer though you're right, Discover is leaps and bounds better than Capital One. Walmart of all people is suing them for their terrible customer service, and that speaks volumes. I will cancel my Discover cards if this goes through.
- EVa5I7bHFq9mnYK 3y ago
  I found C1 card is the best out of my 14 cards. My criterion: probability of payment being denied by an airline.
- monksy 3y ago
  I've heard stories of the Chicago office that just make it a massive redflag. quota to pip 15% of the workforce, stack ranking, Amazon managers, downleveling by default, etc
bogomipz 3y ago
Is Capital one just really bad customer service or do they other questionable things like add charges and fees that are not legitimate? I was interested in them since the seem to be the only provider offers virtual credit cards for security but if they are that bad I will consider them.

I've always heard Discover was a good company to work for and they had the best customer support. Capital One is the opposite of both of those things so I hope the government steps in here.

op00to 3y ago

Amex treats me far better than Discover.

barkerja 3y ago
I second this, but Discover is a very close second. I've been a very happy Amex user for better part of a decade now.
- 486sx33 3y ago
  +1 for Amex since 2007 A $60k limit, they never mess me around if I dispute a charge, a neat looking clear plastic card and a cute looking black card for my wife … 2-4% cash back (depending what you buy with it) .. we got a $1900 cash back credit last year Only downside was their built in travel insurance didn’t cover me rebooking a flight because the first airline gave me a refund when they cancelled at 3am with me and my family staying in a hotel room across the street from the airport for a 6am airport arrival Yes we got refunded but buying 4 tickets with a new airline the morning of our travel date cost me an additional $1800 over my refund. I guess there is no built in credit card insurance for that circumstance . (Screw you for leaving me stranded JetBlue!)
NoPedantsThanks 3y ago
Oh yeah, AmEx, the company that detects fraud on your account, cancels it, and then DOESN'T NOTIFY YOU. So you start getting notifications from vendors that they canceled your orders right before Christmas, because of trouble with your card. When you call AmEx and ask why the fuck you weren't notified of fraud on your account, they say (and I quote): "Oh we don't do that. We wait for the customer to get in touch with us." The monumental stupidity and irresponsibility of this "policy" should be evident and disqualifying.
- op00to 3y ago
  I’m sorry you had that experience, it seems like it really affected your holiday. I have been proactively notified about fraud by Amex, Discover, as well as other banks. Amex seems to be the loosest with allowing questionable but valid purchases, and my Visa cards the strictest.
  - NoPedantsThanks 3y ago
    Maybe they woke up to how bad that policy was. Here's another one that relegated my AmEx card to a drawer: To redeem airline-ticket benefits, AmEx forced you to use their own Web portal to book your flights. This inept portal considered LaGuardia and Newark a connection. As in... you can walk from a terminal in one to a terminal in the other to catch the next leg of your flight. WTF.
- WirelessGigabit 3y ago
  Same issue with Chase. At least Bank of America sends me a text and a popup.

KennyBlanken 3y ago

I know someone who wasted two years trying to use a capital one secured credit card to help rebuild their credit history. The initial card offer was a $300 secured card and they figured it was the best they could do, ho hum, and just patiently plugged away For two years, they used the card routinely, paid if off religiously...sometimes having a monthly spend three times the limit. They would periodically request either a security deposit refund or to have their credit limit raised - more security deposit or not. Constantly denied, automatically, even when trying to escalate it with customer service agents. I forget the term, but when you essentially trade in one type of card for another from the same company - tried that too. Denied. Finally, on a whim they tried another company, and got instant approval for an unsecured $3,000 limit card. They stopped using the Capital One card except for a service or two that totaled $10, maybe $20/month. 2-3 months later, Capital One did a soft pull where the new card showed up and within days of the pull, refunds the security balance and moves them to an unsecured card with $3k credit limit.

Turing_Machine 3y ago
> For two years, they used the card routinely, paid if off religiously...sometimes having a monthly spend three times the limit. While I don't know exactly what's going on in your friend's case, this makes for an unprofitable customer from the credit card company's point of view. Now, obviously they want to get paid, but for them the ideal customer is one who maxes out the card and then makes the minimum payment every month, thus incurring an interest charge, or better still, makes the minimum payment, but late, thus incurring a late fee on top of the interest. Customers who pay off the card every month don't provide any interest to the credit card company.
486sx33 3y ago
This is the strategy… someone else always wants you more than the company that’s already got you.. seems to work for telecommunications contracts as well
LeafItAlone 3y ago
That certainly sucks, but also kind of makes sense? Once they had the additional data that another company evaluated them as trustworthy, their trustworthiness to Capital One seems to have gone up. They didn’t want to be the only one bearing risk.

verdverm 3y ago

I can say I had a great customer experience with Discover recently. I'm saddened by this news

sodality2 3y ago

To add more anecdata: C1 has all of my accounts from savings, checking, and two CC's. I've never had a problem. Their customer support has always helped. That being said, all my eggs in one basket is terrible (though instant transfers + 4.35% savings is great - I keep about $30 in my checking and transfer over whenever a charge will go through, and thus maximize my interest gained!)

mlrtime 3y ago
A bit off-topic but this seems a bit risky to me. I always keep two completely separate banks with a balance to sustain me 30 days. (I know this is a luxury). I fear a bank locking my account(s) and unable to pay bills.
- sodality2 3y ago
  I completely agree - I will slowly begin transferring a part of my usage to Amex's savings + checking offerings now that I'm a customer of theirs. The instant transfer is very convenient but it's not worth the risk.
latchkey 3y ago
Vio bank is a money market for 5.3%. https://www.viobank.com/cornerstone-money-market-savings https://www.viobank.com/cornerstone-money-market-savings I remember when people used to be excited about 1% gains...

nonethewiser 3y ago

> I've always heard Discover was a good company to work for and they had the best customer support. Capital One is the opposite of both of those things so I hope the government steps in here. You want the government to step in because you don’t like what you’ve heard about capital one’s customer service and work culture?

NoPedantsThanks 3y ago
That's what he said. There's nothing wrong with it, either. And don't bother pretending to think that he wants the government to use his opinion as justification. That's obviously where you're going, so don't insult the rest of us by continuing.
- mlrtime 3y ago
  I'll continue, this is absurd. No, the government shouldn't be stepping in to stop this. The FTC should evaluate this deal just like any others and possibly slow/stop it if it finds major anti-trust issues.
  - BadHumans 3y ago
    The FTC is a government agency. Did you think I was asking for Joe Biden to personally issue an executive order against this?
  - NoPedantsThanks 3y ago
    So you don't consider the FTC to be "the government?"
    - deleted 3y ago
      [deleted]
- nonethewiser 3y ago
  Well what's wrong with it is that: 1) It's hearsay 2) It's completely subjective 3) Even if everyone agrees its true including the companies, it doesn't constitute a legal basis for government intervention

TheGoodBarn 3y ago

> “Capital One is the opposite of both those things” I am biased, I worked for Capital One out of college for 4 years as a software engineer and had a wonderful experience. It was the best place for me to learn industry and professional engineering, and I felt the company culture / company itself was a fantastic place to work. So respectfully I disagree.

silisili 3y ago

C1 has a huge base in NoVa, and everyone I've known to work there seem to enjoy it. As a customer though you're right, Discover is leaps and bounds better than Capital One. Walmart of all people is suing them for their terrible customer service, and that speaks volumes. I will cancel my Discover cards if this goes through.

EVa5I7bHFq9mnYK 3y ago
I found C1 card is the best out of my 14 cards. My criterion: probability of payment being denied by an airline.
monksy 3y ago
I've heard stories of the Chicago office that just make it a massive redflag. quota to pip 15% of the workforce, stack ranking, Amazon managers, downleveling by default, etc

bogomipz 3y ago

Is Capital one just really bad customer service or do they other questionable things like add charges and fees that are not legitimate? I was interested in them since the seem to be the only provider offers virtual credit cards for security but if they are that bad I will consider them.