They'll continue to toss a half-assed chatbot on their site but add a disclaimer that the chatbot's decisions can be overruled. Replacing human labor at scale

They'll continue to toss a half-assed chatbot on their site but add a disclaimer that the chatbot's decisions can be overruled. Replacing human labor at scale will take a generation to work out and this is day one. They'll be happy to go through pain points like this for the next decade in order to learn how to make it work.