3 ms·

What are the chances that companies take the easy way out and slap a EULA on the chatbots like "by engaging in conversation with our automated agent you agree t

What are the chances that companies take the easy way out and slap a EULA on the chatbots like "by engaging in conversation with our automated agent you agree to <link to 100 page doc absolving them from anything the bot ever says or does they don't like>"?

londons_explore 3y ago
100%
- scottyah 3y ago
  Then they'll make it hard to get the information in any other way as well. Three humans on the phone lines and most of website content gone as they lay off the staff.
ado__dev 3y ago
Nothing preventing them from doing it. But then customers will very quickly learn to not use the chat bots and instead call in or use other means. Would you use a company tool that even the company doesn't have faith in? And if companies remove human reps from the equation and only offer chatbots, then I'm sure eventually the regulatory agencies will step in.
- morkalork 3y ago
  A rational actor, given a selection of alternatives, would not. Being stuck on hold when calling them is a frequent complaint though. And if there was real competition, stuff like this would've killed them long ago: https://www.thestar.com/news/canada/air-canada-apologizes-after-customers-told-to-sit-in-seats-that-appeared-to-be-soiled/article_53f3ea16-0efa-50f5-95bb-e8c1e50b0c2d.html https://www.thestar.com/news/canada/air-canada-apologizes-af... https://www.cbc.ca/news/canada/british-columbia/cta-fine-air-canada-1.7067154 https://www.cbc.ca/news/canada/british-columbia/cta-fine-air... https://www.theglobeandmail.com/news/national/dog-that-escaped-air-canada-employees-confirmed-dead/article15102724/ https://www.theglobeandmail.com/news/national/dog-that-escap...
nicbou 3y ago
One thing I love about German law is that lopsided contracts are generally not valid.
- Aeolun 3y ago
  I don’t think a “don’t trust anything our chatbot says” contract is very lopsided. You can just not use it. It’s not as if it’s a highly important facet of your life.
  - burnished 3y ago
    Wrong thread, this one explicitly postulates a 100+ page EULA
burnished 3y ago
I think the length of such agreements works against them

londons_explore 3y ago

100%

scottyah 3y ago
Then they'll make it hard to get the information in any other way as well. Three humans on the phone lines and most of website content gone as they lay off the staff.

ado__dev 3y ago

Nothing preventing them from doing it. But then customers will very quickly learn to not use the chat bots and instead call in or use other means. Would you use a company tool that even the company doesn't have faith in? And if companies remove human reps from the equation and only offer chatbots, then I'm sure eventually the regulatory agencies will step in.

morkalork 3y ago
A rational actor, given a selection of alternatives, would not. Being stuck on hold when calling them is a frequent complaint though. And if there was real competition, stuff like this would've killed them long ago: https://www.thestar.com/news/canada/air-canada-apologizes-after-customers-told-to-sit-in-seats-that-appeared-to-be-soiled/article_53f3ea16-0efa-50f5-95bb-e8c1e50b0c2d.html https://www.thestar.com/news/canada/air-canada-apologizes-af... https://www.cbc.ca/news/canada/british-columbia/cta-fine-air-canada-1.7067154 https://www.cbc.ca/news/canada/british-columbia/cta-fine-air... https://www.theglobeandmail.com/news/national/dog-that-escaped-air-canada-employees-confirmed-dead/article15102724/ https://www.theglobeandmail.com/news/national/dog-that-escap...

nicbou 3y ago

One thing I love about German law is that lopsided contracts are generally not valid.

Aeolun 3y ago
I don’t think a “don’t trust anything our chatbot says” contract is very lopsided. You can just not use it. It’s not as if it’s a highly important facet of your life.
- burnished 3y ago
  Wrong thread, this one explicitly postulates a 100+ page EULA

burnished 3y ago

I think the length of such agreements works against them