Same here. Came across something that was broken on a plane that wasn’t serious in any way and I wasn’t even mad about. But I don’t bother going through “feedba

Same here. Came across something that was broken on a plane that wasn’t serious in any way and I wasn’t even mad about. But I don’t bother going through “feedback” or “comment” because I figure they never action on those. So I submit my “complaint”. A few months later, I get a response clearly showing that they didn’t read what I wrote, and almost certainly didn’t put in any plan to fix it; but they gave me a $400 credit. I wasn’t even angry in my “complaint”. Maybe I need to be nicer in my actual complaints in general in the future. Thought it was a scam when I got the response but I’ll take it.