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Yo what was air Canada thinking here... 1 week after the flight, and he even provided the death certificate? How'd anyone let this go to 'court' (I'm not Canad

Yo what was air Canada thinking here... 1 week after the flight, and he even provided the death certificate? How'd anyone let this go to 'court' (I'm not Canadian, it's a tribunal idk what that is) for $600. And I'm guessing it's Canadian so it's more like $400 US. What kind of point were they trying to prove here. I legitimately think you could talk amazon support into giving you that over a broken product.

pwarner 3y ago
Yeah the real story seems to be garbage customer service: by the AI and humans at Air Canada. Perhaps the bot is implemented perfectly to match the humans it replaced.
cperciva 3y ago
it's a tribunal idk what that is The Civil Resolution Tribunal is better known as "online small claims court". It's something BC introduced a few years ago to streamline the process.
dghlsakjg 3y ago
The civil resolution tribunal is kind of a hybrid small claims court and arbitrator. It was originally started about a decade ago with limited scope over condo/HOA disputes and small claims, but has been expanded. They have legal authority, but you can always appeal to the provincial courts (which almost never works out, I think they agree with CRT decisions in 95% of cases) Air Canada baffles me. Their front line employees are powerless and frequently hostile. But I have never submitted a complaint to corporate without being given at least $200 CAD worth of flight credit. Most recently I was yelled at and hung up on by a customer service agent, I got a coupon for 20% off any itinerary with up to 4 passengers. I’m not even a member of their rewards program!
- Scoundreller 3y ago
  Same here. Came across something that was broken on a plane that wasn’t serious in any way and I wasn’t even mad about. But I don’t bother going through “feedback” or “comment” because I figure they never action on those. So I submit my “complaint”. A few months later, I get a response clearly showing that they didn’t read what I wrote, and almost certainly didn’t put in any plan to fix it; but they gave me a $400 credit. I wasn’t even angry in my “complaint”. Maybe I need to be nicer in my actual complaints in general in the future. Thought it was a scam when I got the response but I’ll take it.
jannyfer 3y ago
> And I’m guessing it’s Canadian so it’s more like $400 US. FYI, to a Canadian, $600 CAD feels like what $600 USD feels like to an American. Canadian wages aren’t 30% higher in numerical value than US wages.
- fumeux_fume 3y ago
  Granted, I’m an American and I’ve had a couple glasses of wine tonight, but I’ve read this comment like 8 times and it still makes no sense to me.
  - D13Fd 3y ago
    The currency is worth 30% of a U.S. dollar but the cost of living is also significantly lower, so to a person living in either country $600 feels like about the same amount of money.
    - anonymousab 3y ago
      > but the cost of living is also significantly lower, You can look at random things like groceries, homes or car insurance to see that this isn't really true. 600 USD (or even 600 CAD) goes a heck of a lot further in most of the USA.
    - johnwalkr 3y ago
      The cost of living is often not lower in Canada. Average housing cost is now significantly higher in Canada and for those Canadians with an easy path to move to the US (like SW developer, engineer or doctor), the numbers I am recently seeing are salary of 2-3x in the US, housing cost 0.5 to 0.7x, and other cost of living a bit less.
      - seattle_spring 3y ago
        Where are comparable locations half as expensive in the US? I agree that Canadian salaries trend much lower.

pwarner 3y ago

Yeah the real story seems to be garbage customer service: by the AI and humans at Air Canada. Perhaps the bot is implemented perfectly to match the humans it replaced.

cperciva 3y ago

it's a tribunal idk what that is The Civil Resolution Tribunal is better known as "online small claims court". It's something BC introduced a few years ago to streamline the process.

dghlsakjg 3y ago

The civil resolution tribunal is kind of a hybrid small claims court and arbitrator. It was originally started about a decade ago with limited scope over condo/HOA disputes and small claims, but has been expanded. They have legal authority, but you can always appeal to the provincial courts (which almost never works out, I think they agree with CRT decisions in 95% of cases) Air Canada baffles me. Their front line employees are powerless and frequently hostile. But I have never submitted a complaint to corporate without being given at least $200 CAD worth of flight credit. Most recently I was yelled at and hung up on by a customer service agent, I got a coupon for 20% off any itinerary with up to 4 passengers. I’m not even a member of their rewards program!

Scoundreller 3y ago
Same here. Came across something that was broken on a plane that wasn’t serious in any way and I wasn’t even mad about. But I don’t bother going through “feedback” or “comment” because I figure they never action on those. So I submit my “complaint”. A few months later, I get a response clearly showing that they didn’t read what I wrote, and almost certainly didn’t put in any plan to fix it; but they gave me a $400 credit. I wasn’t even angry in my “complaint”. Maybe I need to be nicer in my actual complaints in general in the future. Thought it was a scam when I got the response but I’ll take it.

jannyfer 3y ago

> And I’m guessing it’s Canadian so it’s more like $400 US. FYI, to a Canadian, $600 CAD feels like what $600 USD feels like to an American. Canadian wages aren’t 30% higher in numerical value than US wages.

fumeux_fume 3y ago
Granted, I’m an American and I’ve had a couple glasses of wine tonight, but I’ve read this comment like 8 times and it still makes no sense to me.
- D13Fd 3y ago
  The currency is worth 30% of a U.S. dollar but the cost of living is also significantly lower, so to a person living in either country $600 feels like about the same amount of money.
  - anonymousab 3y ago
    > but the cost of living is also significantly lower, You can look at random things like groceries, homes or car insurance to see that this isn't really true. 600 USD (or even 600 CAD) goes a heck of a lot further in most of the USA.
  - johnwalkr 3y ago
    The cost of living is often not lower in Canada. Average housing cost is now significantly higher in Canada and for those Canadians with an easy path to move to the US (like SW developer, engineer or doctor), the numbers I am recently seeing are salary of 2-3x in the US, housing cost 0.5 to 0.7x, and other cost of living a bit less.
    - seattle_spring 3y ago
      Where are comparable locations half as expensive in the US? I agree that Canadian salaries trend much lower.