3 ms·

A ton of tasks. Call centers to start with (they already do[1]), with human fallback. 1: In my country, after ChatGPT launched last year, when you call custome

A ton of tasks. Call centers to start with (they already do[1]), with human fallback. 1: In my country, after ChatGPT launched last year, when you call customer support you are now prompted to “just say in a few words” what you want instead of going through tap-this-number menus (they exist as a fallback) and I believe the backend is an LLM. The user flow and voice recordings are still programmatically determined though, but I can easily see one streamlined model calling APIs and whatnot, handling it all.

salad-tycoon 3y ago
I speak English clearly. These things always tell me to repeat what I said. Never once has it ever worked for me. I want to throw my phone at the wall. Also I think this has been around for longer than chatgpt. It is often accompanied by a fake keyboard clicking noise.
- sofixa 3y ago
  > I speak English clearly. These things always tell me to repeat what I said. Never once has it ever worked for me. I want to throw my phone at the wall Now imagine how well it works for people with non-"native" accents (even for native, I'd guess that a good Scouse/Glaswegian/Kiwi accent might confuse the hell of those systems as well). It's a disaster and I hate those.
  - int_19h 3y ago
    There's a general problem across the tech industry with replacing existing simple and reliable (in a sense of conveying the user's intention) interfaces like physical buttons with stuff that is supposedly "more natural" like speech recognition or swipe gestures that in practice has a much higher error rate. See also: replacing physical buttons with convoluted swipe gestures on mobile devices in the never-ending quest to make screen as large as possible. When was this ever a user ask? I feel sometimes like the present UX design is one large LLM-like hallucination.
chenxi9649 3y ago
Yea that's pretty cool too, I heard some restaurants are also doing a 100% voice LLM to take orders. Transcription, specifically Whisper, is one of those ML models where the accuracy is basically on-par with humans. So, I really expect a lot more to come out of real time voice/LLM integrations.(the ChatGPT voice thing is a good glimpse, but very janky)
- allanwind 3y ago
  "A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time": https://www.businessinsider.com/ai-drive-thru-tech-relies-on-workers-70-of-time-2023-12?op=1 https://www.businessinsider.com/ai-drive-thru-tech-relies-on...

salad-tycoon 3y ago

I speak English clearly. These things always tell me to repeat what I said. Never once has it ever worked for me. I want to throw my phone at the wall. Also I think this has been around for longer than chatgpt. It is often accompanied by a fake keyboard clicking noise.

sofixa 3y ago
> I speak English clearly. These things always tell me to repeat what I said. Never once has it ever worked for me. I want to throw my phone at the wall Now imagine how well it works for people with non-"native" accents (even for native, I'd guess that a good Scouse/Glaswegian/Kiwi accent might confuse the hell of those systems as well). It's a disaster and I hate those.
- int_19h 3y ago
  There's a general problem across the tech industry with replacing existing simple and reliable (in a sense of conveying the user's intention) interfaces like physical buttons with stuff that is supposedly "more natural" like speech recognition or swipe gestures that in practice has a much higher error rate. See also: replacing physical buttons with convoluted swipe gestures on mobile devices in the never-ending quest to make screen as large as possible. When was this ever a user ask? I feel sometimes like the present UX design is one large LLM-like hallucination.

chenxi9649 3y ago

Yea that's pretty cool too, I heard some restaurants are also doing a 100% voice LLM to take orders. Transcription, specifically Whisper, is one of those ML models where the accuracy is basically on-par with humans. So, I really expect a lot more to come out of real time voice/LLM integrations.(the ChatGPT voice thing is a good glimpse, but very janky)

allanwind 3y ago
"A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time": https://www.businessinsider.com/ai-drive-thru-tech-relies-on-workers-70-of-time-2023-12?op=1 https://www.businessinsider.com/ai-drive-thru-tech-relies-on...