When Siri and Alexa first came out there was another chatbot gold rush but it obviously didn’t work out for a number of reasons. LLMs and other recent (in the

When Siri and Alexa first came out there was another chatbot gold rush but it obviously didn’t work out for a number of reasons. LLMs and other recent (in the last year) advances have certainly improved the understanding and response for chat agents so the conversation aspect has gotten better (fewer dead ends or “I don’t understand”) - but these newer agents still can’t really “do” anything e.g. give a refund. There’s still the dead end when you need an actual human to do something or approve the chatbot’s recommended action.