14 ms·

I don't understand, do people not log in online to look at their credit card statements? It takes 5 minutes to skim your transactions, look for suspicious charg

I don't understand, do people not log in online to look at their credit card statements? It takes 5 minutes to skim your transactions, look for suspicious charges, get a quick read on where money is going. There are lots of challenges to actually canceling subscriptions, but not knowing that you're being charged for something every month? Seems absent-minded to me.

supportengineer 3y ago
I check all my accounts every day.
bowsamic 3y ago
No, they don't.
gumby 3y ago
I put all my subscriptions on a single credit card (and use it for nothing else) so that it's easy to scan. Otherwise they'd be buried.
ksd482 3y ago
Yes, exactly. I am myself guilty of exactly that. My excuse (a really lame one): logging in to my credit card accounts is too much of a friction with 2FA and all that, and then sifting through statements is work. I don't want to do the work. Of course, that's a pathetic excuse, and I tell myself that one of these days I will check my statements but that day never comes. It's quite easy to be lazy in the moment and put this "work" off to tomorrow. As a result, days, weeks and months go by. I now use privacy.com for most subscriptions and one-off trials etc. It at least notifies me via email every time there is a transaction.
crazygringo 3y ago
Absolutely not. It was easy to look at statements when they arrived by mail. But with paperless billing, you've got to conscientiously log into your credit card site each month. If you have four cards, that's four logins. Who's going to do that? Not many. The only reason I review my transactions it's because it's easy through an aggregator like Monarch (was using Mint before it shut down). And the only reason I do that is for budgeting -- reviewing transactions is just a side effect. It still annoys me to no end that I don't have a single bank or credit card that will attach my statement as a PDF to a monthly email. As long as there's a secure email transmission connection, I don't understand why they won't do that.
- xerxesaa 3y ago
  My strategy here is disable all auto pays and make it a manual ritual to pay my bills at the start of each calendar month. Doing it once a month is easy enough to remember (or put a calendar invite, if you're not able to) and forces me to do a quick validation. In my 20 years of working and being independent, I've never accidentally paid for a subscription longer than one month.
  - sneak 3y ago
    Things I don’t have on autopay frequently get shut off when I forget (or delay) paying for them.
    - ghaff 3y ago
      Yeah, I'm not around or just forget to pay something. For its potential downsides, the fact that I basically don't have to think about a bunch of my ongoing billing (including essential stuff like electricity) is an admittedly first world but nonetheless big improvement over weekly write checks/mail envelopes ritual as I did for years. (Certainly there are incremental levels but I carefully evaluate new subscriptions and don't really have an issue with automatic billing.)
    - crazygringo 3y ago
      Yup, I've learned that lesson as well. You go on vacation and bill pay day was in the middle of it. Or you're just busy and forget to move the calendar reminder to tomorrow. Or you get through half of them and get interrupted and forget you didn't finish. I trust autopay far more than I trust myself!
    - bonton89 3y ago
      I sort of have a compromise solution for this. I use my banks autopay whenever possible which is a push instead of a pull. That way I can just shut it off instead of finding some weird website I haven't used in a million years or call and wait on hold for 20 minutes. I started using it mostly so I didn't have to buy checks but I saw it had some advantages beyond that. It doesn't work well with variable bills though because I can't schedule an amount I don't know yet to be paid. I'm stuck using a pull for my power bill for instance.
nlawalker 3y ago
I got a great tip here on HN: if your credit card supports email notifications for transactions, set it to alert you on every transaction. On my Citi card the notification is called “Transaction amount exceeds” and is configurable with a dollar amount, which I set to zero. Now I get an email within a minute or two of every charge that includes the amount and payee in the email. It’s a great way to put recurring charges you might have forgotten about “in your face” and lets you skip reviewing your whole statement at the end of the month (and gives you a searchable “database” of charge history).
- howenterprisey 3y ago
  I have this set up with push notifications on my phone and that's very helpful as well.
- criddell 3y ago
  That would mean I would have to turn email notifications on or get in the habit of checking my email every day. The searchable database of charge history would be nice though. My card number has changed a few times due to data breaches at places I’ve used the card and I don’t think my credit card company’s search is smart enough to follow branches.
  - ipince 3y ago
    Well, you don't have to check it _immediately_. I think as long as it's visible and you see in O(days) it would serve its purpose.
- godelski 3y ago
  This sounds like it can get a bit overwhelming. I absolutely abhor notifications on my phone unless they are things that need my immediate attention. Email is a particular pain where it is difficult to impossible to differentiate spam from legitimate communications. I really do wish banks or visa/mastercard would offer virtual card functionality. It really would empower users to have more control over their money and improve security and privacy.
happytoexplain 3y ago
>Seems absent-minded to me. This is an unrealistic attitude. One can insult people all day, but it doesn't change the fact that society doesn't work properly if we don't account for things humans do, even if it only looks like they are hurting themselves. On one hand, we shouldn't use law to force people to "be responsible for themselves" in petty cases (as opposed to e.g. forcing people to have car insurance), but if enough people commit the same mistake, it's almost by-definition not purely their fault - and on a more objective note, it is certainly pointless to waste time wondering how much of it is carelessness and how much of it is reasonable given what else is going on in people's lives and what their experiences and competencies are like. We simply must give a shit, as natural as it feels to want to just let people deal with things themselves. Again, one can continue to consider these people mostly at fault or try to get them educated or just make fun of them or hyperbolically lament the fall of society or whatever one's preferred flavor of reaction is, but we also have to solve the active problem. Modern society is too integrated and complex to not give a shit. Ideally, what I'd like to be able to say is that modern humans are too sympathetic and imaginative to not give a shit.
godelski 3y ago
It's easy for things to get hidden, especially when changes in already small amounts of money. I'm a bit embarrassed that this happened to me once. My spotify student account ended and it got switched over to premium automatically. Probably got an email somewhere but they also send spam so it likely got misread or filtered. On the bank statement, which it was a payment I was expecting, just not the right amount and it occurs at a similar time of the month as a bunch of other bills. I think there is a rather easy way that we could solve this in a fairly robust way. It could be a legal requirement that when pricing on reoccurring subscription transactions changes that the user has to log in and confirm the change. The reason I'd actually suggest a legal route is because there's many companies that are highly incentivized to create dark patterns that will enroll people in subscriptions at a low or zero rate and then automatically transfer them to higher or paid accounts. It can happen to the best of us, but I'm more concerned with the not best of us. Personally I'm not a fan of a system that allows the easy extraction of money from people who are not as technically literate (i.e. most people). And I really don't think it is a good system to allow legitimate businesses to employ the same tactics as spammers. If you read the article you'll find that the cases they talk about are specifically mentioning people who signed up for one thing but got a different thing instead. These are deceptive practices, full stop. While we're at it, I'd love it if companies could stop sending spam from the same accounts they send important information. This dark pattern successfully teaches people to ignore any incoming email to them and explicitly allows this shit to happen. If contracts change, they should simply require a confirmation of that change. Maybe there's something I'm not seeing, but this sounds like a very reasonable and not very controversial take.
SoftTalker 3y ago
I have a cheap VPS that I'm not using but I get the bill every month. Every time I see it I think "I should cancel that" but then I think "maybe I'll get around to doing something with it this month" and I let it go another month.
- LinuxBender 3y ago
  One option to consider would be to develop locally on a VM or container and then when it's in a "let others play" state, then fire that VM back up and push your artifacts or container to it.
scruple 3y ago
My wife and I review CC and bank activity every 2nd Sunday. It's part of our budgeting. We both stubbornly refused to take our finances seriously early in life, before we met. By the time we had met, we had both crawled our way out of CC debt and were both independently taking it Seriously. We combined our finances pretty early in our relationship, like before year 2. We used to "meet" once every month to discuss this stuff but since having kids we've pushed it to two weeks because it is, in our experience, so easy to go overboard if you're not regularly reminding yourself.
JohnFen 3y ago
> It takes 5 minutes to skim your transactions, look for suspicious charges, get a quick read on where money is going. If you use your credit card heavily, then this takes a lot more than 5 minutes. Keeping the CC usage light in order to make it easier to manage is important to me, and a key part of that is to avoid recurring charges as much as possible.
francisofascii 3y ago
Don't disagree. Many of my charges are some vague Amazon charge that my wife made, which could be a product delivered, or a subscription. So Amazon subscriptions is another place to check. It would take time to match up each charge to the actual order.
HumblyTossed 3y ago
Most HNers have never held a job outside of a high paying tech job. When you're working retail and struggling to pay bills, literally all you think about is money. So much so that it is debilitating from the stress. When you're under that much pressure constantly, it is very easy to miss something. "But, if it's that bad, they shouldn't even be signing up for this stuff!", I hear some of you saying. You look for an escape wherever you can. Some little thing that will pull you, even for a moment, out of the monotony of the daily grind. Don't blame these people.
- BuckRogers 3y ago
  I worked my way up, I'm 41 and working non-stop since I was 12 receiving a check as a paperboy. Worked at tire shops, autobody, whatever you can imagine. Before I was a paperboy, I ground down spot welding tips in my dad's shop to buy my toys and video games. Worked night shifts during community college and university. Fully qualified for SS in my 20s. Never a dollar from mommy and daddy. I haven't even received a Christmas or birthday gift in 20 years. Developer now (a career mistake honestly), but back then I would've never had any subscriptions. Can't imagine being back in those shoes and having the TIME to fully utilize Netflix, Spotify etc. My advice is if you're in that position, work more. Study more or work more. Trying to avoid it with some escape like watching Netflix is not productive and only makes things worse. When I was in college, I kept a strict schedule. Classes from 9AM-1PM, work from 2PM-7PM, 7PM-12:30AM I was in the library studying until it closed. My grades suffered but there wasn't any time for TV. I simply cannot imagine getting ahead NOT doing this, and sitting on Spotify or Netflix instead. Almost scary, guaranteed way to remain a dud. But I'm sure it's common. Given life is harder now than it was 50 years ago, I'm sure the lack of effort + lazy ways is why everyone thinks times are so tough. If times are tough, we need to become tough. For me, that life was satisfying. I needed no "escape", as I liked and struggle to remain productive today and feel more than ever the need for an escape. I often tell people my hobby is "survival". Fixing my truck, reviewing/fine tuning my finances, working on my house, strategizing for life. The issue isn't not enough time watching Youtube. It's that I'm not productive enough. Doubly true for the "downtrodden" poor. It's just that most of them are not the forgotten men, the abandoned hardy stock from the upper midwest that know what it takes to get ahead. They've been groomed to complain and sulk instead. It's a lot easier. When I meet these people I ask them, "have you done your best for the Lord?". They have everything they need, breath in their lungs. All I ever needed. It's disrespectful to Our Lord and Master Jesus Christ to not do our best in life. Once I see these people exhaust all possible options to improve their condition, then I'll give them a handout and sympathy. Till then, no Netflix, more work. Or suffer, whatever is preferred.
jjeaff 3y ago
Most credit and debit cards have the option to get a text message for any transaction over a certain amount. all of my cards are set to send me a text for any transaction over $0.
nunez 3y ago
I definitely understand. There are several reasons why I can sympathize with folks that don't check their bank statements daily/weekly and miss leaking transactions. First, there is a lot of crap in a bank statement. They are tiring to parse. Second, logging into and using your banking portal is a chore. First, you have to remember your password. Not everyone is using a password manager. (Love the work that Apple has done to bridge this gap, and I'm ABSOLUTELY LOVING passkeys.) Second, you have to present a second factor. Some (few) banks are with the times and use a TOTP second factor. Many use SMS two-factor. Many will CALL you with the code. All of them suck. Then you have to navigate the new UIs that look very pretty and are designed to simplify common functions (mostly checking your balance) but have made things like filtering your statement by transactions from today more difficult. Third, many merchants use very confusing IDs that make it confusing to see where a transaction originated from (for example: a restaurant that uses an abbreviated form of their former name or their parent company's name in the merchant ID). Apple, for example, uses APPLE.COM/BILL for iCloud _and_ AppleCare transactions. This segues into my last reason why navigating transactions periodically sucks. Tracing a previous expense is an AWFUL experience 99.95% of the time. I capture every single receipt and bank alert into Expensify (moving into Google Sheets), so tracing an unknown charge is very easy for me (search my email; failing that, search Expensify; failing that, log into bank, which is painful; see above). However, I had to spend significant effort building systems and writing code to accomplish this since there are basically zero services that do this for consumer spending. Most people don't save receipts. Those that do often don't save them digitally. I know this because I work in consulting, an industry where we have to track receipts to submit expense reports, and EVERYONE whines about this. Many have to block time in their calendar to get this done. Regardless, even if you do save all of your receipts and alerts, you still need to log into the portal for the vendor that charged that $5.95 and find that charge. Portals that can be even harder to log in and navigate through than banks. Determining which Apple service that APPLE.COM/BILL charge was associated with, for example? Good fucking luck. It's clicks on clicks on clicks. (They also make you use a single card for ALL digital purchases you make with them. Want to buy an album? Want to buy AppleCare for your new iPhone? Are you forced to subscribe to this super critical app on that iPhone that used to be free? The same card is used for all of that. This is the biggest reason why I've been investing time in moving App Store subscriptions into separate accounts. But even this sucks because many app vendors will only use the App Store for managing subscriptions!) Consequently, when your statement, which you spent five minutes _just trying to get to_, presents an unknown $5.95 charge (that you didn't get alerted on if you had alerts on because your bank won't send alerts for anything below $50), it's easier to say "welp" and charge it back (a whole process in and of itself) or say "it's five dollars" and forget about it.
dudul 3y ago
I do review CC statements diligently. I use GnuCash for my household accounting and refuse to use any SaaS or automated solution. I do want to review my statements, be it CC, pay stubs, 401k, etc so I know what's happening. Yeah it takes a bit of time once or twice a month, but it's worth it I think. Twice a year or so I catch "late fees" on my spouse's CC that shouldn't be there. Banks just seem to randomly do that because in most cases they'll get away with it.
deleted 3y ago
[deleted]

supportengineer 3y ago

I check all my accounts every day.

bowsamic 3y ago

No, they don't.

gumby 3y ago

I put all my subscriptions on a single credit card (and use it for nothing else) so that it's easy to scan. Otherwise they'd be buried.

ksd482 3y ago

Yes, exactly. I am myself guilty of exactly that. My excuse (a really lame one): logging in to my credit card accounts is too much of a friction with 2FA and all that, and then sifting through statements is work. I don't want to do the work. Of course, that's a pathetic excuse, and I tell myself that one of these days I will check my statements but that day never comes. It's quite easy to be lazy in the moment and put this "work" off to tomorrow. As a result, days, weeks and months go by. I now use privacy.com for most subscriptions and one-off trials etc. It at least notifies me via email every time there is a transaction.

crazygringo 3y ago

Absolutely not. It was easy to look at statements when they arrived by mail. But with paperless billing, you've got to conscientiously log into your credit card site each month. If you have four cards, that's four logins. Who's going to do that? Not many. The only reason I review my transactions it's because it's easy through an aggregator like Monarch (was using Mint before it shut down). And the only reason I do that is for budgeting -- reviewing transactions is just a side effect. It still annoys me to no end that I don't have a single bank or credit card that will attach my statement as a PDF to a monthly email. As long as there's a secure email transmission connection, I don't understand why they won't do that.

xerxesaa 3y ago
My strategy here is disable all auto pays and make it a manual ritual to pay my bills at the start of each calendar month. Doing it once a month is easy enough to remember (or put a calendar invite, if you're not able to) and forces me to do a quick validation. In my 20 years of working and being independent, I've never accidentally paid for a subscription longer than one month.
- sneak 3y ago
  Things I don’t have on autopay frequently get shut off when I forget (or delay) paying for them.
  - ghaff 3y ago
    Yeah, I'm not around or just forget to pay something. For its potential downsides, the fact that I basically don't have to think about a bunch of my ongoing billing (including essential stuff like electricity) is an admittedly first world but nonetheless big improvement over weekly write checks/mail envelopes ritual as I did for years. (Certainly there are incremental levels but I carefully evaluate new subscriptions and don't really have an issue with automatic billing.)
  - crazygringo 3y ago
    Yup, I've learned that lesson as well. You go on vacation and bill pay day was in the middle of it. Or you're just busy and forget to move the calendar reminder to tomorrow. Or you get through half of them and get interrupted and forget you didn't finish. I trust autopay far more than I trust myself!
  - bonton89 3y ago
    I sort of have a compromise solution for this. I use my banks autopay whenever possible which is a push instead of a pull. That way I can just shut it off instead of finding some weird website I haven't used in a million years or call and wait on hold for 20 minutes. I started using it mostly so I didn't have to buy checks but I saw it had some advantages beyond that. It doesn't work well with variable bills though because I can't schedule an amount I don't know yet to be paid. I'm stuck using a pull for my power bill for instance.

nlawalker 3y ago

I got a great tip here on HN: if your credit card supports email notifications for transactions, set it to alert you on every transaction. On my Citi card the notification is called “Transaction amount exceeds” and is configurable with a dollar amount, which I set to zero. Now I get an email within a minute or two of every charge that includes the amount and payee in the email. It’s a great way to put recurring charges you might have forgotten about “in your face” and lets you skip reviewing your whole statement at the end of the month (and gives you a searchable “database” of charge history).

howenterprisey 3y ago
I have this set up with push notifications on my phone and that's very helpful as well.
criddell 3y ago
That would mean I would have to turn email notifications on or get in the habit of checking my email every day. The searchable database of charge history would be nice though. My card number has changed a few times due to data breaches at places I’ve used the card and I don’t think my credit card company’s search is smart enough to follow branches.
- ipince 3y ago
  Well, you don't have to check it _immediately_. I think as long as it's visible and you see in O(days) it would serve its purpose.
godelski 3y ago
This sounds like it can get a bit overwhelming. I absolutely abhor notifications on my phone unless they are things that need my immediate attention. Email is a particular pain where it is difficult to impossible to differentiate spam from legitimate communications. I really do wish banks or visa/mastercard would offer virtual card functionality. It really would empower users to have more control over their money and improve security and privacy.

happytoexplain 3y ago

>Seems absent-minded to me. This is an unrealistic attitude. One can insult people all day, but it doesn't change the fact that society doesn't work properly if we don't account for things humans do, even if it only looks like they are hurting themselves. On one hand, we shouldn't use law to force people to "be responsible for themselves" in petty cases (as opposed to e.g. forcing people to have car insurance), but if enough people commit the same mistake, it's almost by-definition not purely their fault - and on a more objective note, it is certainly pointless to waste time wondering how much of it is carelessness and how much of it is reasonable given what else is going on in people's lives and what their experiences and competencies are like. We simply must give a shit, as natural as it feels to want to just let people deal with things themselves. Again, one can continue to consider these people mostly at fault or try to get them educated or just make fun of them or hyperbolically lament the fall of society or whatever one's preferred flavor of reaction is, but we also have to solve the active problem. Modern society is too integrated and complex to not give a shit. Ideally, what I'd like to be able to say is that modern humans are too sympathetic and imaginative to not give a shit.

godelski 3y ago

It's easy for things to get hidden, especially when changes in already small amounts of money. I'm a bit embarrassed that this happened to me once. My spotify student account ended and it got switched over to premium automatically. Probably got an email somewhere but they also send spam so it likely got misread or filtered. On the bank statement, which it was a payment I was expecting, just not the right amount and it occurs at a similar time of the month as a bunch of other bills. I think there is a rather easy way that we could solve this in a fairly robust way. It could be a legal requirement that when pricing on reoccurring subscription transactions changes that the user has to log in and confirm the change. The reason I'd actually suggest a legal route is because there's many companies that are highly incentivized to create dark patterns that will enroll people in subscriptions at a low or zero rate and then automatically transfer them to higher or paid accounts. It can happen to the best of us, but I'm more concerned with the not best of us. Personally I'm not a fan of a system that allows the easy extraction of money from people who are not as technically literate (i.e. most people). And I really don't think it is a good system to allow legitimate businesses to employ the same tactics as spammers. If you read the article you'll find that the cases they talk about are specifically mentioning people who signed up for one thing but got a different thing instead. These are deceptive practices, full stop. While we're at it, I'd love it if companies could stop sending spam from the same accounts they send important information. This dark pattern successfully teaches people to ignore any incoming email to them and explicitly allows this shit to happen. If contracts change, they should simply require a confirmation of that change. Maybe there's something I'm not seeing, but this sounds like a very reasonable and not very controversial take.

SoftTalker 3y ago

I have a cheap VPS that I'm not using but I get the bill every month. Every time I see it I think "I should cancel that" but then I think "maybe I'll get around to doing something with it this month" and I let it go another month.

LinuxBender 3y ago
One option to consider would be to develop locally on a VM or container and then when it's in a "let others play" state, then fire that VM back up and push your artifacts or container to it.

scruple 3y ago

My wife and I review CC and bank activity every 2nd Sunday. It's part of our budgeting. We both stubbornly refused to take our finances seriously early in life, before we met. By the time we had met, we had both crawled our way out of CC debt and were both independently taking it Seriously. We combined our finances pretty early in our relationship, like before year 2. We used to "meet" once every month to discuss this stuff but since having kids we've pushed it to two weeks because it is, in our experience, so easy to go overboard if you're not regularly reminding yourself.

JohnFen 3y ago

> It takes 5 minutes to skim your transactions, look for suspicious charges, get a quick read on where money is going. If you use your credit card heavily, then this takes a lot more than 5 minutes. Keeping the CC usage light in order to make it easier to manage is important to me, and a key part of that is to avoid recurring charges as much as possible.

francisofascii 3y ago

Don't disagree. Many of my charges are some vague Amazon charge that my wife made, which could be a product delivered, or a subscription. So Amazon subscriptions is another place to check. It would take time to match up each charge to the actual order.

HumblyTossed 3y ago

Most HNers have never held a job outside of a high paying tech job. When you're working retail and struggling to pay bills, literally all you think about is money. So much so that it is debilitating from the stress. When you're under that much pressure constantly, it is very easy to miss something. "But, if it's that bad, they shouldn't even be signing up for this stuff!", I hear some of you saying. You look for an escape wherever you can. Some little thing that will pull you, even for a moment, out of the monotony of the daily grind. Don't blame these people.

BuckRogers 3y ago
I worked my way up, I'm 41 and working non-stop since I was 12 receiving a check as a paperboy. Worked at tire shops, autobody, whatever you can imagine. Before I was a paperboy, I ground down spot welding tips in my dad's shop to buy my toys and video games. Worked night shifts during community college and university. Fully qualified for SS in my 20s. Never a dollar from mommy and daddy. I haven't even received a Christmas or birthday gift in 20 years. Developer now (a career mistake honestly), but back then I would've never had any subscriptions. Can't imagine being back in those shoes and having the TIME to fully utilize Netflix, Spotify etc. My advice is if you're in that position, work more. Study more or work more. Trying to avoid it with some escape like watching Netflix is not productive and only makes things worse. When I was in college, I kept a strict schedule. Classes from 9AM-1PM, work from 2PM-7PM, 7PM-12:30AM I was in the library studying until it closed. My grades suffered but there wasn't any time for TV. I simply cannot imagine getting ahead NOT doing this, and sitting on Spotify or Netflix instead. Almost scary, guaranteed way to remain a dud. But I'm sure it's common. Given life is harder now than it was 50 years ago, I'm sure the lack of effort + lazy ways is why everyone thinks times are so tough. If times are tough, we need to become tough. For me, that life was satisfying. I needed no "escape", as I liked and struggle to remain productive today and feel more than ever the need for an escape. I often tell people my hobby is "survival". Fixing my truck, reviewing/fine tuning my finances, working on my house, strategizing for life. The issue isn't not enough time watching Youtube. It's that I'm not productive enough. Doubly true for the "downtrodden" poor. It's just that most of them are not the forgotten men, the abandoned hardy stock from the upper midwest that know what it takes to get ahead. They've been groomed to complain and sulk instead. It's a lot easier. When I meet these people I ask them, "have you done your best for the Lord?". They have everything they need, breath in their lungs. All I ever needed. It's disrespectful to Our Lord and Master Jesus Christ to not do our best in life. Once I see these people exhaust all possible options to improve their condition, then I'll give them a handout and sympathy. Till then, no Netflix, more work. Or suffer, whatever is preferred.

jjeaff 3y ago

Most credit and debit cards have the option to get a text message for any transaction over a certain amount. all of my cards are set to send me a text for any transaction over $0.

nunez 3y ago

I definitely understand. There are several reasons why I can sympathize with folks that don't check their bank statements daily/weekly and miss leaking transactions. First, there is a lot of crap in a bank statement. They are tiring to parse. Second, logging into and using your banking portal is a chore. First, you have to remember your password. Not everyone is using a password manager. (Love the work that Apple has done to bridge this gap, and I'm ABSOLUTELY LOVING passkeys.) Second, you have to present a second factor. Some (few) banks are with the times and use a TOTP second factor. Many use SMS two-factor. Many will CALL you with the code. All of them suck. Then you have to navigate the new UIs that look very pretty and are designed to simplify common functions (mostly checking your balance) but have made things like filtering your statement by transactions from today more difficult. Third, many merchants use very confusing IDs that make it confusing to see where a transaction originated from (for example: a restaurant that uses an abbreviated form of their former name or their parent company's name in the merchant ID). Apple, for example, uses APPLE.COM/BILL for iCloud _and_ AppleCare transactions. This segues into my last reason why navigating transactions periodically sucks. Tracing a previous expense is an AWFUL experience 99.95% of the time. I capture every single receipt and bank alert into Expensify (moving into Google Sheets), so tracing an unknown charge is very easy for me (search my email; failing that, search Expensify; failing that, log into bank, which is painful; see above). However, I had to spend significant effort building systems and writing code to accomplish this since there are basically zero services that do this for consumer spending. Most people don't save receipts. Those that do often don't save them digitally. I know this because I work in consulting, an industry where we have to track receipts to submit expense reports, and EVERYONE whines about this. Many have to block time in their calendar to get this done. Regardless, even if you do save all of your receipts and alerts, you still need to log into the portal for the vendor that charged that $5.95 and find that charge. Portals that can be even harder to log in and navigate through than banks. Determining which Apple service that APPLE.COM/BILL charge was associated with, for example? Good fucking luck. It's clicks on clicks on clicks. (They also make you use a single card for ALL digital purchases you make with them. Want to buy an album? Want to buy AppleCare for your new iPhone? Are you forced to subscribe to this super critical app on that iPhone that used to be free? The same card is used for all of that. This is the biggest reason why I've been investing time in moving App Store subscriptions into separate accounts. But even this sucks because many app vendors will only use the App Store for managing subscriptions!) Consequently, when your statement, which you spent five minutes _just trying to get to_, presents an unknown $5.95 charge (that you didn't get alerted on if you had alerts on because your bank won't send alerts for anything below $50), it's easier to say "welp" and charge it back (a whole process in and of itself) or say "it's five dollars" and forget about it.

dudul 3y ago

I do review CC statements diligently. I use GnuCash for my household accounting and refuse to use any SaaS or automated solution. I do want to review my statements, be it CC, pay stubs, 401k, etc so I know what's happening. Yeah it takes a bit of time once or twice a month, but it's worth it I think. Twice a year or so I catch "late fees" on my spouse's CC that shouldn't be there. Banks just seem to randomly do that because in most cases they'll get away with it.

deleted 3y ago

[deleted]