4 ms·

It would be a nightmare to lose self checkout at Target. It would be a blessing to lose it at CVS. It can be done very well or very poorly.

didntcheck 3y ago
Often it seems to depend on the machine settings too. E.g. in the UK Morrisons and the Co-Op seem to use the same hardware in many branches, but the former is very reliable and most "unexpected item events" I see are user error, whereas the latter seem to have a good 30% chance of complaining about the weight of your item even when you've done everything right The other big difference in smoothness of experience is having sufficient staff to come and deal with problems. Firstly, because user or machine error will always be non-negligible, but also because age challenges are quite common too. It's frustrating queueing and seeing a good 4 or 5 machines in a blocked state (and sometimes abandoned due to it) and there being no or insufficient staff around to unblock them
eappleby 3y ago
Not at my CVS. They have one checkout clerk, and if there are more than 3 people standing in line, it can take 10+ minutes to checkout. With self-checkout, I'm in and out in 30 seconds. Presumably, they'd add more checkout clerks if they remove the self-checkout, but I wouldn't count on it
- ky0ung 3y ago
  agreed. i've found CVS self-checkout to be the best of all retail stores i go to
- add-sub-mul-div 3y ago
  Right, they'd have to add more clerks to compensate. I prefer self checkout, but their implementation is horrible.
  - WarOnPrivacy 3y ago
    Our Dollar General closes the SCO at 8pm, the same time they send the 2nd cashier home. So for the last 2 store hours there's 1 cashier - and they're in back performing the 12 other duties they have.
- chasd00 3y ago
  Then it's not just my local store! CVS cashiers are unbearably slow, self-checkout there means i don't dread going there or at least can avoid the awkward conversation of asking to pay for sundries at the pharmacy checkout. A local 711, granted it's one of those concept stores with lots of bells and whistles, also has self checkout. They're pretty fast at the regular cashier line but self-checkout at 711 makes grabbing a soda/coke and paying for it while getting gas even faster.
ironSkillet 3y ago
Personally I just wish the self checkout voice at CVS didn't sound so aggressive when telling me to put the item in the bagging area. I'm on it lady, no need to be so pushy. It makes me uncomfortable lol.

didntcheck 3y ago

Often it seems to depend on the machine settings too. E.g. in the UK Morrisons and the Co-Op seem to use the same hardware in many branches, but the former is very reliable and most "unexpected item events" I see are user error, whereas the latter seem to have a good 30% chance of complaining about the weight of your item even when you've done everything right The other big difference in smoothness of experience is having sufficient staff to come and deal with problems. Firstly, because user or machine error will always be non-negligible, but also because age challenges are quite common too. It's frustrating queueing and seeing a good 4 or 5 machines in a blocked state (and sometimes abandoned due to it) and there being no or insufficient staff around to unblock them

eappleby 3y ago

Not at my CVS. They have one checkout clerk, and if there are more than 3 people standing in line, it can take 10+ minutes to checkout. With self-checkout, I'm in and out in 30 seconds. Presumably, they'd add more checkout clerks if they remove the self-checkout, but I wouldn't count on it

ky0ung 3y ago
agreed. i've found CVS self-checkout to be the best of all retail stores i go to
add-sub-mul-div 3y ago
Right, they'd have to add more clerks to compensate. I prefer self checkout, but their implementation is horrible.
- WarOnPrivacy 3y ago
  Our Dollar General closes the SCO at 8pm, the same time they send the 2nd cashier home. So for the last 2 store hours there's 1 cashier - and they're in back performing the 12 other duties they have.
chasd00 3y ago
Then it's not just my local store! CVS cashiers are unbearably slow, self-checkout there means i don't dread going there or at least can avoid the awkward conversation of asking to pay for sundries at the pharmacy checkout. A local 711, granted it's one of those concept stores with lots of bells and whistles, also has self checkout. They're pretty fast at the regular cashier line but self-checkout at 711 makes grabbing a soda/coke and paying for it while getting gas even faster.

ironSkillet 3y ago

Personally I just wish the self checkout voice at CVS didn't sound so aggressive when telling me to put the item in the bagging area. I'm on it lady, no need to be so pushy. It makes me uncomfortable lol.