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I find it interesting that the experience of having a human interaction with a cashier is rarely discussed in this debate. It's such a good opportunity to impar

I find it interesting that the experience of having a human interaction with a cashier is rarely discussed in this debate. It's such a good opportunity to impart your brand as a retailer through a human to human conversation and leave a customer with a positive impression. I'm less loyal to a machine than a person I recognise through several interactions from my local community. There must be a cost associated with this for the retailers leaning on this strategy.

mbork_pl 3y ago
This. I know the people at my local grocery store and always chat with them.
- 6510 3y ago
  Here they use to sit behind conveyor belts and now they do almost nothing and stand at the self check out. You can still chat with them, they have time for it now but even if you couldn't, if I had to chose between those 2 jobs I would rather not chat with you. That's putting it politely... We have 3 systems, the conveyor belt, a hand held device with which you can scan products while shopping or you can scan everything at the check out. They check 3-4 products for one in about 5 customers. It's a great system. I can do shopping during rush hour without standing in line or having to dump everything on the conveyor and bag it again in some neurotic ritual.
  - rimeice 3y ago
    > if I had to chose between those 2 jobs I would rather not chat with you. That's putting it politely... Why not? I think I'm missing the insinuation there...
wao0uuno 3y ago
Not having to interact with a cashier is the exact reason why I prefer self checkout. I dread the thought of a cashier trying to have small talk with me. What disgusts me even more are fake, paid for smiles. I don’t want any of that.
secretsatan 3y ago
This is why I love self checkout, I find chatty customers in front of me to be immensely frustrating when I just want to get my shopping done. Other irritants are the ones who watch the cashier scan every item and waiting to pay before they even think of clearing their items from the conveyor thing, so you have to wait for them to mess around putting their wallet away, then get out their shopping bag and start packing
chasd00 3y ago
If grocery stores wanted to promote their brand through the checkout process they’d tell their cashiers to not say a word. Most cashiers at my local grocery store are teens who hate working there.

mbork_pl 3y ago

This. I know the people at my local grocery store and always chat with them.

6510 3y ago
Here they use to sit behind conveyor belts and now they do almost nothing and stand at the self check out. You can still chat with them, they have time for it now but even if you couldn't, if I had to chose between those 2 jobs I would rather not chat with you. That's putting it politely... We have 3 systems, the conveyor belt, a hand held device with which you can scan products while shopping or you can scan everything at the check out. They check 3-4 products for one in about 5 customers. It's a great system. I can do shopping during rush hour without standing in line or having to dump everything on the conveyor and bag it again in some neurotic ritual.
- rimeice 3y ago
  > if I had to chose between those 2 jobs I would rather not chat with you. That's putting it politely... Why not? I think I'm missing the insinuation there...

wao0uuno 3y ago

Not having to interact with a cashier is the exact reason why I prefer self checkout. I dread the thought of a cashier trying to have small talk with me. What disgusts me even more are fake, paid for smiles. I don’t want any of that.

secretsatan 3y ago

This is why I love self checkout, I find chatty customers in front of me to be immensely frustrating when I just want to get my shopping done. Other irritants are the ones who watch the cashier scan every item and waiting to pay before they even think of clearing their items from the conveyor thing, so you have to wait for them to mess around putting their wallet away, then get out their shopping bag and start packing

chasd00 3y ago

If grocery stores wanted to promote their brand through the checkout process they’d tell their cashiers to not say a word. Most cashiers at my local grocery store are teens who hate working there.