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Apparently it was human error. The poor customer service rep just didn't know about the policy that should have let them help despite the expired subscription.
by tcmb 3y ago
Apparently it was human error. The poor customer service rep just didn't know about the policy that should have let them help despite the expired subscription. I.e. the headline is massively exaggerating the story.
- anakaine 3y agoThe customer service rep not knowing should not have been the end of the story here. It was followed up by a refusal to help once they were let known. Thisnis a clear case where they should have escalated.
- joe_the_user 3y agoThe general problem of devices people depend on suddenly expiring for (unjustified or justified) reasons is getting annoying on a society-wide level (and will get worse unless reined-in). It's most visibly terrible and abusive in emergency/life-threatening situation but naturally people hate it all the time. The thing is that with emergency situations, the company will logically have overrides available - but because you'll have people often wanting to use "emergency" to get out from the ordinary problem of an expired car/device, the companies will make it hard to claim an emergency, hence some emergencies won't get caught. And with the modern company organized on plausible deniability, those uncaught emergencies will look like "human error". And so the sycophants can say "nothing to see here, move on folks..."