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A Tesla owner says he got a $14,000 repair bill one day after buying a Model Y
- twiddling 3y agoTesla, which disbanded its press department years ago, did not immediately respond to a request for comment.
- oeta 3y agohttps://archive.is/IKSgF https://archive.is/IKSgF
- stop50 3y agoLuckily i will probably be never in this situation: 1. My country has an law that says in the first 6 months the seller has to prove that i used it more than it can be expected or wrong(common sense wrong not you hold it wrong) to cause the damage and my behaviour must be the reason for breaking; 2. I mostly use public transport.
- SoftTalker 3y ago3. Would never consider buying a Tesla.
- deaddodo 3y agoSince it's not clear from the article, this occurred in England. Most states in the US have implied warranties for such defects and you should 100% talk to an attorney (or, more likely, your insurance will) if such a defect occurs to you. Here is the California "lemon law" summarized: https://www.severson.com/wp-content/uploads/2019/08/The-California-Song-Beverly-Consumer-Warranty-Act-Overview-w-019-7946.pdf https://www.severson.com/wp-content/uploads/2019/08/The-Cali... But, essentially, if it's within one year of purchase (inside the state) the manufacturer is responsible for any defects, damage or loss attributed to the vehicle outside the owner/operator's responsibility (e.g. an accident with another vehicle, neglect, etc).
- pinkgolem 3y agoAccording to the article, the insurance covered it.. does insurance in GB cover this if there was no collision with anything?
- gitfan86 3y agoBusiness Insider is well known for low quality posts. Just looking at the headline you know they chose to run a story without fact checking anything this guy said.
- dragontamer 3y agohttps://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... Reuters did the in-depth fact-chasing. Maybe this story should point to the original article instead? It looks like this $14,000+ repair bill is real, confirmed by Reuters.
- gitfan86 3y agoYes, they could have referenced someone who did fact the fact checking. But even worse is that they didn't ask him for the claim report from the insurance company.
- dragontamer 3y ago> Jain is one of tens of thousands of Tesla owners who have experienced premature failures of suspension or steering parts, according to a Reuters review of thousands of Tesla documents. The chronic failures, many in relatively new vehicles, date back at least seven years and stretch across Tesla’s model lineup and across the globe, from China to the United States to Europe, according to the records and interviews with more than 20 customers and nine former Tesla managers or service technicians. Reuters cites official documents reviewed by Reuters staff, 20+ interviews with customers and 9+ interviews with managers or service technicians. That... seems quite comprehensive to me? They've got customer-side, they've got insurance side, they've even got Tesla's side here. How much more evidence or citations do you want from a story like this?
- ahahahahah 3y ago> Yes, they could have referenced someone who did fact the fact checking. Yes, that would be a good thing to do. Here's some quotes from the article: > A Tesla owner received a $14,000 repair bill for a day-one issue with his Model Y, Reuters reported. > Reuters found that Tesla had faced thousands of complaints over suspension and steering issues. > Jain told Reuters ... > The Reuters investigation — which cited interviews with more than 20 customers and 9 Tesla workers, as well as thousands of internal documents I guess it'd have been possible for them to explain more that Reuters had done the investigation.
- VBprogrammer 3y agoWould not have paid for that, even if I had to live in the car on the dealers forecourt while spending every waking moment explaining to any customer who came by what happened.
- SoftTalker 3y agoTesla doesn't have dealers.
- wmichelin 3y agoThey sure have dealerships, so I don't know what you're talking about
- monkeymeister 3y agoYou, Sir, are very wrong [1][2] [1] https://www.tesla.com/findus/list/stores/United+States https://www.tesla.com/findus/list/stores/United+States [2] https://www.tesla.com/findus/list/stores/United+Kingdom https://www.tesla.com/findus/list/stores/United+Kingdom
- meepmorp 3y agoThose aren't Tesla dealers, those are Tesla stores. Most (all other?) car manufacturers sell in the US via independently owned dealerships. Tesla sells directly to customers (where I am, at least) and they've had problems in some states because they have laws that prohibit direct sales by manufacturers.
- freedude 3y agoThat is not a good look for Tesla. The cowboy in Elon Musk should take some cues from another cowboy, Les Schwab. Read his book for a primer in customer service. Pride in Performance: Keep It Going! https://archive.org/details/lesschwabpridein0000schw https://archive.org/details/lesschwabpridein0000schw
- blindriver 3y ago$14k is cheap. I got lightly rear-ended in my model y and the repair bill was over $15k. And it was in the shop for over 2 months waiting for parts. The ridiculous cost to repair and the waiting time (insurance covers a rental car for up to 1 month) are things no one talks about when it comes to Teslas.
- givemeethekeys 3y agoBody work is expensive. Even more expensive when claimed through insurance. That said, it's possible the repair is expensive because the supply for parts is still quite limited.
- pseudosavant 3y agoOnly because Tesla allocates so few part to repairs instead of new cars. The Model Y is the best crossover in the US. They have parts, they just only go to new cars.
- nicce 3y agoTesla isn’t exactly known for using high quality parts. Is it expensive because it is Tesla? Or there isn’t many repair shops available? Or knowledge for repairing is well hidden and combined with the previous.
- pseudosavant 3y agoThe perpetually long waits on Tesla parts is especially grating because they are the sole supplier of parts. They have enough parts to not have a wait, but not if they want to hit their production targets. Tesla as a company has chosen to make people wait months for parts that would take under a week with any other brand.
- m463 3y agoIncredibly long time to get a service appointment, same for just parts. Best to have a second vehicle.
- lijok 3y agoHow much is insurance on these things
- freitzkriesler2 3y agoPart and parcel in owning cars that have a shallow parts availability pool. I like Teslas but parts availability is something that isn't talked about.
- Lariscus 3y agoThat the owner had to resell their own car at a 10000 dollar loss instead of just taking it back to Tesla and demanding either a refund or a replacement seems ridiculous. Are there no consumer protection laws at all in the US? Edit: This did not happen in the US.
- cowsandmilk 3y agoThe owner was in the UK, so not sure why you’re asking about US consumer protection laws.
- klodolph 3y agoThat information is not in the linked article, and all the valuations in the article are listed in dollars. You have to click through to the linked Reuters article. So I’m not sure how you’d expect others to know that it’s a story about someone from the UK.
- Lariscus 3y agoOh sorry, but the linked article makes no mention of that and since the repair was priced in dollar I assumed it must have been in the US. Serves me right, I guess, for believing anything businessinsider says without triple checking.
- defrost 3y agoThe BI article repeatedly states they are quoting from https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/ https://www.reuters.com/investigates/special-report/tesla-mu... which states that: Jain, an electronics engineer in Cambridge, England. The Reuters investigation looked at many instances of Tesla repairs and "normalised" figures to US dollars. It's common for global reporting across several countries to report in a single currency after conversion. The problem here isn't "believing businessinsider" just missing various cues.
- Lariscus 3y ago
- pseudosavant 3y agoQuality is so suspect on Teslas. The worst panel gaps on a new car in 30 years is indicative of under-emphasis on quality control. That mentality doesn't only get applied to body panels, but everything like brake and suspension components too. Then on top of it, they are very customer hostile if you are doing anything other than buying or praising their cars. So it'll break on you, and they'll make you foot the bill.
- belltaco 3y agoDupe https://news.ycombinator.com/item?id=38707589 https://news.ycombinator.com/item?id=38707589
- 0xfedbee 3y agoWhy the hell are people still buying Teslas is beyond my understanding.
- hkchad 3y agoWhy people keep giving this modern day con man $$$ is beyond me.