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That sword cuts both ways. A business that manages all aspects of its business properly, including web presence, outreach and customer service, may signify of a
by insickness 3y ago
That sword cuts both ways. A business that manages all aspects of its business properly, including web presence, outreach and customer service, may signify of a higher quality of work.
- chii 3y agoits a version of https://en.wikipedia.org/wiki/Goodhart%27s_law https://en.wikipedia.org/wiki/Goodhart%27s_law the metric is of a good site or a poor site being a proxy for the quality of the service or product. As soon as this metric becomes common enough, it gets gamed, and thus fails as a good metric.