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Do you think Ubiquiti has hundreds of people on staff to watch their forums to triage every issue within seconds of it being posted? I'm curious what level of s
by bentruyman 3y ago
Do you think Ubiquiti has hundreds of people on staff to watch their forums to triage every issue within seconds of it being posted? I'm curious what level of support would be satisfactory to you, in this instance.
- lbotos 3y agoNot OP but you don't need 100s of staff monitoring the forum. You need a webhook that filters on "security" in the title and post it in the relevant slack channel. I do expect UI have a 24/7 paid support/security team and I'm sure someone could say "uh, this looks real what's going on?"
- bentruyman 3y agoAh yes the typical engineer response of "just <insert system>".
- tw04 3y agoYes, damn those engineers for coming up with solutions to problems I personally believe are unsolvable based on nothing but personal feelings. Ignoring the fact that flagging when certain keywords are posted is probably built into the forum software itself... I had that with phpbb back in 2001.
- bentruyman 3y agoI just find it funny when engineers trivialize solutions that they themselves wouldn't employ. Like yeah, I'm sure your phpbb solution was a proper vulnerability reporting and triaging system.