7 ms·

If someone was actively stealing your car, and 911 told you they're an hour out, would that be acceptable? Having carte blanche access to someone else's network

If someone was actively stealing your car, and 911 told you they're an hour out, would that be acceptable? Having carte blanche access to someone else's network equipment seems like the highest emergency a company like Ubiquity could have. I don't know if the time frame is acceptable, but I know I would have reached out to the customer versus waiting around for a DM once the alarm was rung.

wannacboatmovie 3y ago
> If someone was actively stealing your car, and 911 told you they're an hour out, would that be acceptable? In Seattle they don't even show up anymore, they tell you to fill out a form online...
- simfree 3y ago
  You have to search the streets yourself and be your own advocate if you want to recover your stolen car. In the last 8 years SPD has become completely unmotivated to do their job despite never having their budget cut. Adjacent police departments like Kirkland and Lake Forest Park are much more willing to do their job, but they fire officers who don't do their job, while SPD retains these caustic, non-performing officers. So long as we let our officers in Seattle getaway with billing fraudulent hours that weren't worked, ignoring core job duties, and slow rolling the duties that they do do, we will be stuck with an ineffective police force.
  - ImJamal 3y ago
    >In the last 8 years SPD has become completely unmotivated to do their job despite never having their budget cut The budget was absolutely cut. https://apnews.com/article/business-police-seattle-6730ec66ebc8ea9b5c443c0b1c34aa5b https://apnews.com/article/business-police-seattle-6730ec66e...
    - Arnavion 3y ago
      >The Seattle City Council has approved a 2022 budget that cuts police department spending from previous years [...] 2022 was not 8 years ago.
      - ImJamal 3y ago
        I do not read "In the last 8 years" as 8 years ago, but within in the last 8 years. Do you read it differently?
        Arnavion 3y ago
        In your interpretation the number 8 has no significance in that sentence, since "In the last 1000 years" would have the same meaning.
        ImJamal 3y ago
        I could say the exact same thing for your interpretation. Why not just say 1000 years ago the budget wasn't cut? It would have the same meaning. Oh wait, it wouldn't have the same meaning because 8 and 1000 years are quite a bit different. 8 years is probably not meaningless for the poster. He probably moved there 8 years ago or had his car stolen back then and is saying nothing has improved since then despite there being no budget cuts. It makes no sense to say in the last X years if the poser just mean X years ago. It would cause unnecessary confusion.
        Arnavion 3y ago
        >I could say the exact same thing for your interpretation. Why not just say 1000 years ago the budget wasn't cut? It would have the same meaning. Because it would not have the same meaning. The point of the phrasing is that the time the Seattle PD stopped being motivated to do their job was close to eight years ago, and they have continued to be unmotivated since then. "1000 years ago the budget wasn't cut" does not convey that information.
- globular-toast 3y ago
  20 years ago in school our English teacher had us read a science fiction short story about a robbery. I wish I could remember the name of it. The essential idea was that robbery was at some point legalised and nobody really cared because they just claimed on insurance. With more and more of our possessions being basic commodities (cars, electronics, IKEA furniture etc.) and everything of importance being digital, this seems to be coming true now.
  - bell-cot 3y ago
    From very dim memory: https://en.wikipedia.org/wiki/Flatlander_(short_story) https://en.wikipedia.org/wiki/Flatlander_(short_story)
- olyjohn 3y ago
  Anymore? They've never shown up for this kind of stuff as long as I can remember.
chrisandchris 3y ago
That's not a good comparison. 911 is paid by taxes for being 24/7 available. It is also a public service. Ubi is free (at least I don't pay for any of my Unifi consoles, besides the initial cost). It is also a private company, free (as in beer) to do as they like.
bentruyman 3y ago
Do you think Ubiquiti has hundreds of people on staff to watch their forums to triage every issue within seconds of it being posted? I'm curious what level of support would be satisfactory to you, in this instance.
- lbotos 3y ago
  Not OP but you don't need 100s of staff monitoring the forum. You need a webhook that filters on "security" in the title and post it in the relevant slack channel. I do expect UI have a 24/7 paid support/security team and I'm sure someone could say "uh, this looks real what's going on?"
  - bentruyman 3y ago
    Ah yes the typical engineer response of "just <insert system>".
    - tw04 3y ago
      Yes, damn those engineers for coming up with solutions to problems I personally believe are unsolvable based on nothing but personal feelings. Ignoring the fact that flagging when certain keywords are posted is probably built into the forum software itself... I had that with phpbb back in 2001.
      - bentruyman 3y ago
        I just find it funny when engineers trivialize solutions that they themselves wouldn't employ. Like yeah, I'm sure your phpbb solution was a proper vulnerability reporting and triaging system.
SV_BubbleTime 3y ago
This is pretty simple, if you cannot be down for an hour… don’t buy Ubiquity. Enterprise sucks a lot of the time, but this is what you are supposed to be paying for.
paxys 3y ago
You must not have had any dealings with the police in any US city if you think that they will come running in minutes if someone is stealing your car. There is an escalation path for security tickets at most large companies, and a community forum post is not it.
- bastardoperator 3y ago
  You sure about that? Chicago: 3.46 minutes Los Angeles: 5.7 minutes Seattle: 7 minutes Dallas: 8 minutes Miami: 8 minutes New York City: 9.1 minutes Atlanta: 9.5 minutes Houston: 10 minutes Detroit: 12 minutes Denver: 13 minutes
  - cyral 3y ago
    Go on any of those city subreddits and read the stories of 911 not picking up or refusing to come out because "you can file a report online".
    - bastardoperator 3y ago
      That's called anecdotal evidence. I've had police come slow and come fast. 911 also prioritizes calls, so it's possible you're being rate limited by them and not the actual police. The data from their apps tells a different story, maybe they're fudging it, I just don't think making blanket statements about timing based on someone else's story gives me an accurate picture.
      - cyral 3y ago
        The problem is calls that are never picked up, and calls that are "resolved" by telling the caller that a stolen car is no biggie, ruin these "stats".
        delfinom 3y ago
        Yep, the stats are bogus because the party that they are measuring are also creating the stats. Even crime stats are bogus in NYC, I speak from experience as cops literally tell you to fuck off if you want to file a police report. You can be stabbed, bleeding out and walk into a police precient, and they'll drag you outside so they don't have to write a report

wannacboatmovie 3y ago

> If someone was actively stealing your car, and 911 told you they're an hour out, would that be acceptable? In Seattle they don't even show up anymore, they tell you to fill out a form online...

simfree 3y ago
You have to search the streets yourself and be your own advocate if you want to recover your stolen car. In the last 8 years SPD has become completely unmotivated to do their job despite never having their budget cut. Adjacent police departments like Kirkland and Lake Forest Park are much more willing to do their job, but they fire officers who don't do their job, while SPD retains these caustic, non-performing officers. So long as we let our officers in Seattle getaway with billing fraudulent hours that weren't worked, ignoring core job duties, and slow rolling the duties that they do do, we will be stuck with an ineffective police force.
- ImJamal 3y ago
  >In the last 8 years SPD has become completely unmotivated to do their job despite never having their budget cut The budget was absolutely cut. https://apnews.com/article/business-police-seattle-6730ec66ebc8ea9b5c443c0b1c34aa5b https://apnews.com/article/business-police-seattle-6730ec66e...
  - Arnavion 3y ago
    >The Seattle City Council has approved a 2022 budget that cuts police department spending from previous years [...] 2022 was not 8 years ago.
    - ImJamal 3y ago
      I do not read "In the last 8 years" as 8 years ago, but within in the last 8 years. Do you read it differently?
      - Arnavion 3y ago
        In your interpretation the number 8 has no significance in that sentence, since "In the last 1000 years" would have the same meaning.
        ImJamal 3y ago
        I could say the exact same thing for your interpretation. Why not just say 1000 years ago the budget wasn't cut? It would have the same meaning. Oh wait, it wouldn't have the same meaning because 8 and 1000 years are quite a bit different. 8 years is probably not meaningless for the poster. He probably moved there 8 years ago or had his car stolen back then and is saying nothing has improved since then despite there being no budget cuts. It makes no sense to say in the last X years if the poser just mean X years ago. It would cause unnecessary confusion.
        Arnavion 3y ago
        >I could say the exact same thing for your interpretation. Why not just say 1000 years ago the budget wasn't cut? It would have the same meaning. Because it would not have the same meaning. The point of the phrasing is that the time the Seattle PD stopped being motivated to do their job was close to eight years ago, and they have continued to be unmotivated since then. "1000 years ago the budget wasn't cut" does not convey that information.
globular-toast 3y ago
20 years ago in school our English teacher had us read a science fiction short story about a robbery. I wish I could remember the name of it. The essential idea was that robbery was at some point legalised and nobody really cared because they just claimed on insurance. With more and more of our possessions being basic commodities (cars, electronics, IKEA furniture etc.) and everything of importance being digital, this seems to be coming true now.
- bell-cot 3y ago
  From very dim memory: https://en.wikipedia.org/wiki/Flatlander_(short_story) https://en.wikipedia.org/wiki/Flatlander_(short_story)
olyjohn 3y ago
Anymore? They've never shown up for this kind of stuff as long as I can remember.

chrisandchris 3y ago

That's not a good comparison. 911 is paid by taxes for being 24/7 available. It is also a public service. Ubi is free (at least I don't pay for any of my Unifi consoles, besides the initial cost). It is also a private company, free (as in beer) to do as they like.

bentruyman 3y ago

Do you think Ubiquiti has hundreds of people on staff to watch their forums to triage every issue within seconds of it being posted? I'm curious what level of support would be satisfactory to you, in this instance.

lbotos 3y ago
Not OP but you don't need 100s of staff monitoring the forum. You need a webhook that filters on "security" in the title and post it in the relevant slack channel. I do expect UI have a 24/7 paid support/security team and I'm sure someone could say "uh, this looks real what's going on?"
- bentruyman 3y ago
  Ah yes the typical engineer response of "just <insert system>".
  - tw04 3y ago
    Yes, damn those engineers for coming up with solutions to problems I personally believe are unsolvable based on nothing but personal feelings. Ignoring the fact that flagging when certain keywords are posted is probably built into the forum software itself... I had that with phpbb back in 2001.
    - bentruyman 3y ago
      I just find it funny when engineers trivialize solutions that they themselves wouldn't employ. Like yeah, I'm sure your phpbb solution was a proper vulnerability reporting and triaging system.

SV_BubbleTime 3y ago

This is pretty simple, if you cannot be down for an hour… don’t buy Ubiquity. Enterprise sucks a lot of the time, but this is what you are supposed to be paying for.

paxys 3y ago

You must not have had any dealings with the police in any US city if you think that they will come running in minutes if someone is stealing your car. There is an escalation path for security tickets at most large companies, and a community forum post is not it.

bastardoperator 3y ago
You sure about that? Chicago: 3.46 minutes Los Angeles: 5.7 minutes Seattle: 7 minutes Dallas: 8 minutes Miami: 8 minutes New York City: 9.1 minutes Atlanta: 9.5 minutes Houston: 10 minutes Detroit: 12 minutes Denver: 13 minutes
- cyral 3y ago
  Go on any of those city subreddits and read the stories of 911 not picking up or refusing to come out because "you can file a report online".
  - bastardoperator 3y ago
    That's called anecdotal evidence. I've had police come slow and come fast. 911 also prioritizes calls, so it's possible you're being rate limited by them and not the actual police. The data from their apps tells a different story, maybe they're fudging it, I just don't think making blanket statements about timing based on someone else's story gives me an accurate picture.
    - cyral 3y ago
      The problem is calls that are never picked up, and calls that are "resolved" by telling the caller that a stolen car is no biggie, ruin these "stats".
      - delfinom 3y ago
        Yep, the stats are bogus because the party that they are measuring are also creating the stats. Even crime stats are bogus in NYC, I speak from experience as cops literally tell you to fuck off if you want to file a police report. You can be stabbed, bleeding out and walk into a police precient, and they'll drag you outside so they don't have to write a report