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I read The Messy Middle some time ago, which mostly documents the process of Behance's CEO joining Adobe post-acquisition and then switching their entire suite
by ljm 3y ago
I read The Messy Middle some time ago, which mostly documents the process of Behance's CEO joining Adobe post-acquisition and then switching their entire suite of products over to their new subscription-based model, Creative Cloud, and sunsetting their perpetual license model.
This is described in the book as a fantastic achievement for Adobe but one that was quite difficult to get off the ground. On reflection I do not share that assessment and while it may have been personally successful for the CEO/author of the book, it was done entirely at the expense of the customer and their experience. I would in fact consider renting software that takes up storage on your own hardware to be anti-consumer.
- chii 3y ago> it was done entirely at the expense of the customer and their experience. this is what it means to be a monopoly. Adobe may not be one by the legal definition, but it certainly is a monopolistic suit of products, as their "customer" does not have a way to switch, regardless of other competing software. I personally think that the current legal idea of a monopoly is too narrow. I say the definition should be focused on the customer's cost of switching - and if it's higher than some reasonable threshold, the provider of said service/product must be considered a monopoly.