I just think that this is a manifestation of poor management. A responsible and competent executive would carefully research the actual capabilities and limita

I just think that this is a manifestation of poor management. A responsible and competent executive would carefully research the actual capabilities and limitations of AI and not release a chat bot without testing it thoroughly with users. So first you have to find a smart executive who is willing to dedicate time to research and set appropriate expectations and business goals given the actual capabilities of AI, and then you need to execute a software project very well involving this cutting edge technology. Most executives do not perform step 1 or step 2 very well. Just because both are fairly involved tasks.