Seth Godin talks about this in "This Is Broken" (http://www.ted.com/talks/seth_godin_this_is_broken_1.html http://www.ted.com/talks/seth_godin_this_is_broken_1.

Seth Godin talks about this in "This Is Broken" (http://www.ted.com/talks/seth_godin_this_is_broken_1.html http://www.ted.com/talks/seth_godin_this_is_broken_1.html).