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> I don't think Amazon Prime or New York Times making it hard to cancel subscriptions is putting a dent in their brand image. Big companies can and will get awa

> I don't think Amazon Prime or New York Times making it hard to cancel subscriptions is putting a dent in their brand image. Big companies can and will get away with it. People should complain more and there should be more outrage. This is one of very effective way to keep the big companies in line. We are in a society that discourages complaining even if it is completely justified.

xkekjrktllss 3y ago
[flagged]
- w1n5t0n99 3y ago
  [dead]
ghostpepper 3y ago
I'm a paying subscriber to NYT but if I click a link when I'm not logged in, this is what I get: A screen that tries to offer me an introductory rate with a big subscribe now button and a small log in link. When I click log in, A username form only - ie. no password form until I've submitted my username, which means I need to invoke my password manager twice. Then before I see the original article A fullscreen modal wanting me to upgrade my subscription to get "All of the times" which includes News, Games, Cooking, Wirecutter and the Athletic (no pricing info), just a big Upgrade Now button or a small "continue without upgrading" link before finally allowing me to access the article.
- handy2000 3y ago
  > A username form only This is such an annoying pattern that was adopted by almost all websites. It almost always breaks password managers (requiring 2 invocations). I guess it "helps" people who can't differentiate between "log in" and "sign up"... at the cost of annoying everyone else.