> "You plugged the modem cable into the laptop's network port." That sounds like an "in your face" hero IT moment, but in reality the bank boss would still be

> "You plugged the modem cable into the laptop's network port." That sounds like an "in your face" hero IT moment, but in reality the bank boss would still be angry. He'd blame IT for not telling him, or for mentioning it too quickly and not emphasizing it. When IT is always mucking things up, there's no version of events where IT isn't the cause of a muck-up.