8 ms·
> The fact that we did not lose a single customer will drive us to work even harder for you, and we are all excited to get back to work. I'm not a big customer
by kaycebasques 3y ago
> The fact that we did not lose a single customer will drive us to work even harder for you, and we are all excited to get back to work.
I'm not a big customer, but I am starting the process of moving away from OpenAI in response to these events
- cyanydeez 3y agothey're definitely going full B2B so it's likely this is the start of a new age Oracle.
- startupsfail 3y agoIt’s not like it was a big secret. There was MIT Press report a few years ago that had clearly outlined OpenAI setup. https://www.technologyreview.com/2020/02/17/844721/ai-openai-moonshot-elon-musk-sam-altman-greg-brockman-messy-secretive-reality/amp/ https://www.technologyreview.com/2020/02/17/844721/ai-openai... Hopefully recent events were enough of a wake up call for regulators and the unaware.
- gnicholas 3y agoFYI MIT Press ≠ MIT Technology Review.
- vb234 3y agoWhat alternatives are you currently looking at? I’ve just begun scratching the surface of Generative AI but I’ve found the OpenAI ecosystem and stack to be quite excellent at helping me complete small independent projects. I’m curious about other platforms that offer the same acceleration for content generation.
- toomuchtodo 3y agoAzure offers a mostly at parity offering. https://learn.microsoft.com/en-us/azure/ai-services/openai/whats-new https://learn.microsoft.com/en-us/azure/ai-services/openai/w... Edit: I misunderstood the ask, my apologies.
- sroussey 3y agoThat is still OpenAI. Anthropic might be a choice depending on the use case.
- vb234 3y agoYeah I just watched the keynote on Amazon’s Q product. I’m going to tinker with that in the coming days. Pretty excited about the Google drive/docs integration since we have a lot of our company documents over the last 15 years in Drive.
- behnamoh 3y agoanthro? no. they over censor their models.
- vb234 3y agoThat’s fair but I’m mostly building prototypes with the API intended for exploring the space so I’m not too worried about productionizing these yet. I was curious if there’s another solution that meets or exceeds OpenAI for quality of content and ease of use. I’m an ex-programmer working as a PM so most of this is just learning about these tools.
- stinkbutt 3y agowhy would you not use the best model because of their internal drama?
- jeremyjh 3y agoEspecially now that its clear they are completely backed by Microsoft, everyone in that company has a job at Microsoft tomorrow if they need it.
- bko 3y agoWhy? If the product is useful (it is to me), then why do you care so much as to the internal politics? If it ceases to be useful or something better comes along, sure. But this strikes me as being serially online and involved in drama
- iLoveOncall 3y agoBecause you don't rely on a business that had 80% of its staff threaten to quit overnight?
- Terretta 3y ago> staff threaten to quit overnight They didn't, though. They threatened to continue tomorrow! It's called "walking across the street" and there's an expression for it because it's a thing that happens if governance fails but Makers gonna Make. Microsoft was already running the environment, with rights to deliver it to customers, and added a paycheck for the people pouring themselves into it. The staff "threatened" to maintain continuity (and released the voice feature during the middle of the turmoil!). Maybe relying on a business where the employees are almost unanimously determined to continue the mission is a safer bet than most.
- croes 3y ago>Microsoft was already running the environment, with rights to deliver it to customers. But they don't own it. If OpenAI goes down they have the rights of nothing.
- Terretta 3y ago> But they don't own it. If OpenAI goes down they have the rights of nothing. This is almost certainly false. As a CTO at largest banks and hedge funds and serial founder of multiple Internet companies, I assure you contracts for novel and "existential" technologies the buyer builds on top of are drafted with rights to the buyer that protect them in event of seller blowing up. Two of the most common provisions are (a) code escrow w/ perpetual license (you blow up, I keep the source code and rights to continue it) and (b) key person (you fire whoever I did the deal with, that triggers the contract, we get the stuff). Those aren't ownership before blowup, they turn into ownership in the event of anything that costs stability. I'd argue Satya's public statement on the Friday the news broke ("We have everything we need..."), without breaching confidentiality around actual terms of the agreement, signaled Microsoft has that nature of contract.
- Racing0461 3y agoI hope you find a competitor as good as chatgpt. We desperately need competition in this space. google/fb tossing billions still hasn't created anything close is starting to worry me.
- aaron695 3y ago[dead]
- Denzel 3y agoThat’s a strange statement because I definitely canceled my subscription as a result of the happenings. This very public battle confirmed for me how misaligned OpenAI is with the originating charter and mission of its nonprofit. And I didn’t want to financially contribute towards that future anymore. I guess my subscription didn’t count as a customer.
- jacquesm 3y agoThis happens to me frequently. When I report an obvious problem in some service it is always the very first time that they've heard of it and no other customers seem to have the issue.
- happytiger 3y agoSame. I don’t think it’s the truth. It happens with alarming frequency to our family. We seem to be some kind of stealth customer QA for companies. The other possibility is that they are lying to cover their ass, but they would never do that… right?
- m463 3y agoI had a friend who did call center stuff. It was kind of eye-opening - they took phone calls form late-night tv infomercials and there was a script. They would take down your name, take your order, and then... upsell, cross-sell, special offer sell, etc. If the person said anything like "I'm not interested in this, blah blah", they had responses for everything. "But other people have quite upset when they didn't receive these very special offers and called back to complain" It was carefully calculated. It was refined. It was polished and tested. The only way OUT of the script was to say "I will cancel my order unless you stop" If the call center operator didn't follow the script, they would be fired. (You know this happens now with websites at scale. A/B test until the cancellation message is scary enough. A/B test until you give up on the privacy policy.)
- krisoft 3y ago
- zer0c00ler 3y agoYeah, OpenAI lost a bit of its magic. It's sad because it was really fun so far to see all the great progress. But there are so many unanswered questions still and the lack of transparency is an issue, as is the cult like behavior that can be observed recently.
- peanuty1 3y agoBy cult-like behavior, are you referring to 700+ OpenAI employees threatening to quit unless the board brought back Altman?
- croes 3y agoPeer pressure. https://nitter.net/JacquesThibs/status/1727134087176204410 https://nitter.net/JacquesThibs/status/1727134087176204410 Like in a cult.
- giardini 3y agoHow many of OpenAI's employees are actually developing the software they market? 700+ seems awfully high.
- quickthrower2 3y agoNot this again!
- giardini 3y agoquickthrower2 says: >"Not this again!"< I am unenlightened by your short missive. Perhaps there you could point to something clarifying your intent - something like, say: "This has been previously discussed ad nauseum in the Fortune magazine article at URL..." or "Here's a similar post and the details of OpenAI URL." Thank you.
- quickthrower2 3y agoIt is a HN trope to say why does company X need so many employees. Usually said about world class companies. Usually because you can build something that looks like it in a weekend with React and MongoDB (although OpenAI you can’t prototype like that).
- rumdz 3y agoWhy? I'm genuinely curious. I'm not a particularly wealthy individual paying for ChatGPT and I didn't flinch at the news.
- karmasimida 3y agoFor serious work, you don't have a choice though, the competition isn't there
- devjab 3y agoI depends on what we mean when we say “serious work” but from an European enterprise perspective you would not use OpenAI for “serious work”, you would use Microsoft products. Co-pilot is already much more refined in terms of business value than the various OpenAI products. If you’ve never worked in a massive organisation you probably wouldn’t believe the amount of efficiency it’s added to meetings by being able to make readable PowerPoints or useful summaries by recoding a meeting, but it’s going to save us trillion of euro just for that. Then there is there data protection issues with OpenAI. You wouldn’t put anything important into their products, but you would with Microsoft. So co-pilot can actually help with things like contract management, data-refinement and so on. Of course it’s sort of silly to say that you aren’t buying OpenAI products when you’re buying them through Microsoft, but the difference is there. But if you included Microsoft in your statement, then I agree, there is no competition. I like Microsoft as a IT-business partner for Enterprise, I like them a lot, but it also scares me a little how much of a monopoly on “office” products they have now. There was already little to no competition to Office365 and now there is just none whatsoever.
- imp0cat 3y ago> you probably wouldn’t believe the amount of efficiency it’s added to meetings by being able to make readable PowerPoints or useful summaries by recoding a meeting How exactly - transcribe text to speech and then convert speech to a summary?
- miohtama 3y agoThat's why you should choose an open source AI. Not subject to whims of a single person or a corporate board.
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- 1B05H1N 3y agoThey're the flavor of the month today, but I'm waiting on a better/cheaper option.
- brianjking 3y agoWhere are you planning on moving to? I don't think there's a reason to not use OpenAI, but definitely right to diversify and use something like LiteLLM to easily switch between models and model providers.