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My experience shipping the Slack Desktop app was similar - the Linux bug reports were always insanely specific, detailed, and sometimes literally had the fix to

My experience shipping the Slack Desktop app was similar - the Linux bug reports were always insanely specific, detailed, and sometimes literally had the fix to the bug in the report! A huge contrast to the macOS and Windows users (who naturally, were often not IT professionals and were instead good at Law, or Public Policy, or a hundred other things that aren't filing software bug reports)

RGamma 3y ago
Yeah, part of it might be because as Linux users we flagellate each other over not RTFMing or missing the obvious. And with everything always broken you get a lot of experience debugging. Certainly that has its upsides too.
- BenjiWiebe 3y ago
  In Linux' defense - I switched to Linux in a large part because I was interested in the inner workings and wanted to tweak them, and Windows isn't nearly as friendly to that. So I do run into problems with Linux, but a very large percent of them are due to me doing really weird things with my computer.
  - anaisbetts 3y ago
    Windows has all the same facilities, it's just a different userbase (and I guess, less Win32 hackers than Linux hackers around).
orwin 3y ago
There is also a "launched in terminal" factor, at least to me, especially when talking about desktop app that do not launch via an app store. When i'm running FF, discord or when i used Slack, i launch the App in a terminal that i let in the background (because of habit: I only have to know one shortcut, ctr-Alt-T, type 2-3 letters, tab, and voila, the stuff is launched, its like macOs Spotlight). That mean that each time the app crash or have an issue, i have the basic log output under my eyes. I just have to copy paste the interesting stuff into the bug report window with basic context clues. And if the bug is persistant, 90% of the time i can find the complete logs easily (tbf it happened once, so i'm lying about the 90% :P). When i'm on Window playing Anno (or using discord), or on MacOs jamming, i don't think i ever submitted a real bug report, because i just don't have the logs easily accessible, and when the bug is persistant and prevent me from doing X, since i don't have a clue where i can find the /var/log equivalent, i just boot linux and do something else.
- anaisbetts 3y ago
  macOS can actually do something similar, run in a terminal: /Applications/SomeMacOS.app/Contents/MacOS/SomeMacOS You might get some output depending on the app (Electron apps definitely end up writing some useful stuff)

RGamma 3y ago

Yeah, part of it might be because as Linux users we flagellate each other over not RTFMing or missing the obvious. And with everything always broken you get a lot of experience debugging. Certainly that has its upsides too.

BenjiWiebe 3y ago
In Linux' defense - I switched to Linux in a large part because I was interested in the inner workings and wanted to tweak them, and Windows isn't nearly as friendly to that. So I do run into problems with Linux, but a very large percent of them are due to me doing really weird things with my computer.
- anaisbetts 3y ago
  Windows has all the same facilities, it's just a different userbase (and I guess, less Win32 hackers than Linux hackers around).

orwin 3y ago

There is also a "launched in terminal" factor, at least to me, especially when talking about desktop app that do not launch via an app store. When i'm running FF, discord or when i used Slack, i launch the App in a terminal that i let in the background (because of habit: I only have to know one shortcut, ctr-Alt-T, type 2-3 letters, tab, and voila, the stuff is launched, its like macOs Spotlight). That mean that each time the app crash or have an issue, i have the basic log output under my eyes. I just have to copy paste the interesting stuff into the bug report window with basic context clues. And if the bug is persistant, 90% of the time i can find the complete logs easily (tbf it happened once, so i'm lying about the 90% :P). When i'm on Window playing Anno (or using discord), or on MacOs jamming, i don't think i ever submitted a real bug report, because i just don't have the logs easily accessible, and when the bug is persistant and prevent me from doing X, since i don't have a clue where i can find the /var/log equivalent, i just boot linux and do something else.

anaisbetts 3y ago
macOS can actually do something similar, run in a terminal: /Applications/SomeMacOS.app/Contents/MacOS/SomeMacOS You might get some output depending on the app (Electron apps definitely end up writing some useful stuff)