10 ms·

Elevated Errors on API and ChatGPT

140 points by throwaway2016a 3y ago

lee101k 3y ago
[dead]
Racing0461 3y ago
Who fixed it?
- wheelerof4te 3y ago
  You win the thread. Finally working as intended. Perhaps now people will use their brains more, instead of relying on stupid chatbots.
  - Racing0461 3y ago
    > use their brains more, instead of relying on stupid chatbots As someone with a diagnosed mental illness (ADHD), chatgpt has helped me more than adderall (prescription scheduled 2 stimulant). As skeptical of web 3.0 stuff (crypto, nfts etc) as i usually am (just like yourself), chatgpt/llms seems like they have actual value (the valuation might be bubble but should revert to a positive average unlike nfs after the hype wears off).
throwaway2016a 3y ago
The OpenAI API is currently down. Also, the uptime graph for November doesn't look so great: https://status.openai.com/uptime https://status.openai.com/uptime [Edit] Probably a duplicate of https://news.ycombinator.com/item?id=38371169 https://news.ycombinator.com/item?id=38371169 but I linked directly to the incident page so it didn't show up as a dupe.
- pjot 3y ago
  I imagine it’s from a spike in traffic after dev day
  - marjipan200 3y ago
    or maybe the load of audio inbound/outbound from opening voice to all users
- deleted 3y ago
  [deleted]
ceejayoz 3y ago
Understatement of the year candidate here.
waynesonfire 3y ago
"We're experiencing exceptionally high demand. Please hang tight as we work on scaling our systems." losing a CEO is certainly a scaling problem.
rvz 3y ago
Another OpenAI outage. Just as frequent as GitHub outages. [0] Before, I would have recommend [1] to contact the CEO of OpenAI for support. It turns out there is no CEO to contact this time until this chaos is over. [0] https://news.ycombinator.com/item?id=38237794 https://news.ycombinator.com/item?id=38237794 [1] https://news.ycombinator.com/item?id=38191468 https://news.ycombinator.com/item?id=38191468
- 12lkk2 3y ago
  In the last 10 years I personally can't remember a single time I wasn't able to access GitHub. On the other hand, in a single year using ChatGPT as a paid customer I experienced a countless outages.
evbogue 3y ago
When I try to ask a question I get "There is a problem with your request" with a case/error number that I'm not sure if I should post or not, while using the Android mobile app.
1f60c 3y ago
I've been logged out of the app, and I get an error when I try to sign back in. On the web, I now see "ChatGPT Alpha," with an "Alpha models" dropdown ("Default" is the only option). Trying to chat with it fails with a generic error message as well. What does it all mean?
- SushiHippie 3y ago
  Same (for others, see the image attached here https://news.ycombinator.com/item?id=38371490 https://news.ycombinator.com/item?id=38371490) I always say "ChatGPT Alpha" pop up shortly, when I loaded the UI when my internet connection wasn't that fast. But now I've got to see the dropdown. EDIT: found this forum entry that talks about alpha https://community.openai.com/t/got-access-to-gpt-4-alpha-on-free-version-of-chatgpt/468313/81 https://community.openai.com/t/got-access-to-gpt-4-alpha-on-...
_samjarman 3y ago
404 CEO NOT FOUND
- goldenshale 3y ago
  911 BOARD GONE INSANE
  - troymc 3y ago
    419 I'M AN AGI
    - fintechie 3y ago
      508
      - metadat 3y ago
        508 Loop Detected
- mung 3y ago
  I'm a teapot.
  - goldenkey 3y ago
    I'm mass-energy.
mrits 3y ago
was just mostly dead, but now dead dead
dereg 3y ago
Likely connected to the fact that they released voice chat for free users an hour ago. https://x.com/openai/status/1727065166188274145 https://x.com/openai/status/1727065166188274145 Assuming these two things are related, if I may editorialize just a tiny bit, I am a little annoyed at how much their rollouts often disrupt service for paying customers. Paid users being impacted by free user rushes really sucks, but is understandable. API developers being impacted by free-user rollouts is unacceptable, and especially sucks for those who have to answer to users of their own. I suppose this is a wakeup call to migrate to Microsoft's Azure endpoints which, presumably, aren't affected by the current outages. But I'm fully tapped out in terms of yet another service's application and vetting process. So to connecting it back to the current drama, while I support OpenAI, their employees, and Sam's return, I can understand why folks like Helen would be miffed by management's approach to building. I'm not saying they should slow product development, but would staged rollouts hurt?
- deleted 3y ago
  [deleted]
- paul7986 3y ago
  I prefer the Pi app's voice chat ... it has a lot more personality and will play along with questions like whose your spirit animal: Mother Teresa or Obama. It will provide an answer there yet when you ask it the same question using Trump and Hitler it refuses to answer lol Overall Chat GPT's voice chat needs some zing to it when compared to Pi. Yet either both are awesome pieces of technology, just prefer one over the other. Pi is free too ... Im paying $20 a month for Chat GPT.
  - jonbell 3y ago
    I love Pi, but I'm not on the market for asking it to act like Hitler or talk about relating to Mother Teresa or not. The ability to say "Hey what's happened in the OpenAI saga in the last 8 hours" or "How did <my sports team> do last night" and get a voice response while I'm walking my dog is the sort of thing I care about.
    - 3y ago
throwaway2016a 3y ago
What is annoying is this isn't just ChatGTP but the whole API. I was just getting ready to deploy the an assistant based chat bot when this happened. It underscores the importance of designing systems that fail gracefully when a service is unavailable.
- logankilpatrick 3y ago
  Apologies for the disruption, would love to hear feedback in the meantime on the Assistants API and how you are liking it!
  - throwaway2016a 3y ago
    I really like it so far. My only gripes: - Sometimes it can be a bit rough getting it to call my functions with the correct data. - It sometimes won't try to search my files and makes up it's own answer (even though the correct answer is in the files) - The outage, of course. But I've mostly worked around that through creative prompts.
bruce343434 3y ago
I wonder why this product is so unreliable. Perhaps because they keep messing with it and tweaking it instead of having a stable software that isn't updated almost daily. I like to use chatgpt for enhancing productivity for rote tasks but I keep finding I can't rely on it. Is there a reliable generative text AI out there?
- artificial 3y ago
  Like how FB and Google just update willy nilly and you're stuck with whatever you get no matter the workflow issues. Should be able to pick a version, even if it's a sliding window.
- huijzer 3y ago
  Probably because the system is new and they are still working through the bugs. When, for example, is the last time you noticed a Gmail outage? Nowadays almost never, but 10 year ago it happened multiple times a year. Similarly, GitHub outages are also becoming less long and less frequent.
icapybara 3y ago
If this is related to the weekend’s events, it’s just sad. I subscribed a few weeks ago and chatgpt 4 is such a handy thing to have. They potentially broke up a great company and product for nothing. I think it was Roon on Twitter who put it best: “wanton destruction of a beautiful thing”.
- wheelerof4te 3y ago
  "They potentially broke up a great company and product for nothing." Wake up, the AI chatbot craze phase is over. Find some other ways to boost your productivity that are more reliable and will not turn your brain into pudding.
  - icapybara 3y ago
    I don’t use it for productivity, I’m not a software engineer.
  - Max-q 3y ago
    I use it for productivity and it's great. Why should I stop doing that?
    - wheelerof4te 3y ago
      Chatbots assistants make you too reliant on a service which reliability you can't control. First, there is the fact that ChatGPT and it's cousins require an active internet connection, unlike some other tools that similarly boosted human productivity (like a calculator program). Second, it is server-based utility. Meaning, even if you have internet connection, server might be down for some reason. Third, while training your mind to be reliant to ChatGPT, you gradually lose the patience and ability to think outside the box. If your first move when you face a problem is to ask ChatGPT for a solution, then it's no good. The third one may seem like harmless since we are already using Google, but it's not. Google still requires you to filter the data and go through each listed page manually. In other words, you still are using your brain somewhat. With chatbots, you lose even that "do it yourself" analysis.
- 3y ago
mchanson 3y ago
As a paid ChatGPT user for many months now I’m glad they move so fast making the service better. I happily take that over a slowly improving but always reliable service. Let reliability come later. For now it’s great they move fast even at the cost of service disruption.
- Waterluvian 3y ago
  As long as this is reasonably communicated to all who pay, I’m generally of the same mind. It just takes a “this is a beta, there may be the occasional outage” banner.
  - smith7018 3y ago
    I know it would probably be a little more work but I would appreciate a `stable` and a `preview` site/endpoint. There are times when things go down that I need it and it would be nice to have a stable endpoint to hit. Yes, it's great that they're moving quickly but I pay $20 a month... I think they can do a little more to guarantee uptime.
- hereforcomments 3y ago
  Completely agree. At work we make everything so bulletproof that leads to zero innovation and it's painful.
- rvz 3y ago
  If this was GitHub (or even X or Threads) that went down, you would never see a comment like this: "As a paid GitHub user for many months now I’m glad they move so fast making the service better. I happily take that over a slowly improving but always reliable service. Let reliability come later. For now it’s great they move fast even at the cost of service disruption." No user accepts frequent service disruption. Especially GitHub which falls over more times than X or Threads.
  - roland35 3y ago
    It depends what it is! GitHub is basically infrastructure so yes.. but I'll take the tradeoff with chat gpt
sourcecodeplz 3y ago
Whatever, it is a free service that is also amazing. If it's down, it's down but I agree, if you are a paying member it should be more reliable.
- celdon25 3y ago
  Thank you for not posting mindless conspiracy theories or stupid jokes about the CEO having something to do with it.
  - akoboldfrying 3y ago
    I'm down for a good stupid joke. And if HN's board decides to fire me over it... wait till I come back tomorrow with Satya and 90% of the company behind me
baal80spam 3y ago
I'd love if the only reply was "Resistance is futile" in case of any error.
hereforcomments 3y ago
It also signed the petition and refuses to work under this board.
SushiHippie 3y ago
The outage is so "crazy" that I start to see an `alpha model` in the UI. https://ibb.co/LhBVDwW https://ibb.co/LhBVDwW EDIT: found a forum entry that talks about alpha https://community.openai.com/t/got-access-to-gpt-4-alpha-on-free-version-of-chatgpt/468313/81 https://community.openai.com/t/got-access-to-gpt-4-alpha-on-...
sys32768 3y ago
I'm getting random CATS errors. CATS: HOW ARE YOU GENTLEMEN !! CATS: ALL YOUR BASE ARE BELONG TO US.
pram 3y ago
I’ve been using gpt-4-1106-preview from the API (mostly to use retrieval) and it’s insanely slow. I can submit something and watch a YouTube it takes so long sometimes. I can’t imagine the issues they’re having trying to scale this, present drama excluded.
- icelancer 3y ago
  Same. gpt-4-1106-preview has been brutally slow, which is a bummer since as of a few days ago, it got a lot faster in our evals. I'm one of the lucky ones to have Claude API access but it's garbage for almost anything technical, so I don't use it. (Solid for writing and liberal arts stuff though) This whole nonsense around OpenAI made me sign up for Azure OpenAI access, which takes 10 days to get approved by their team (lol). I emailed my buddy who works at Microsoft Research and told him this was absurd, and in the form I used bunch of curse words and copy/pasted my OpenAI billing statement. I got approved in 12 hours. As usual, it's who you know in this industry...
cryptoz 3y ago
`gpt-4-0314` gives me "openai.InternalServerError: Error code: 500 - {'error': {'message': 'The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID ----- in your email.)', 'type': 'server_error', 'param': None, 'code': None}}"
rushingcreek 3y ago
https://phind.com https://phind.com is up and running for those looking for an alternative. Disclosure: I'm a co-founder.
- icelancer 3y ago
  I actually recommended Phind internally at my company about 10 minutes ago. It's the only service I've used besides ChatGPT-4 that has helped in coding. Really impressive site. Takes a lot for me to use any other coding assistant since I think they're mostly grifters or wastes of time, but Phind is legitimately pretty helpful. Since this reads like a paid comment (it isn't, I still don't even pay for Phind yet), I'll elaborate and say what I used Phind for was CUDA-specific and cv2 debugging and code examples that GPT-4-turbo kept shitting the bed on. I suspect that Phind may have better performance when it comes to lower level software development, but I haven't done enough comparisons to truly say.
- sporeray 3y ago
  Gave it a go and was actually very impressed. Gave it a Nix question that I asked ChatGPT 3.5 last week (which ChatGPT had got completely wrong). It got it right first go and included all the sources that I had used to come to same conclusion, so that was cool!
logankilpatrick 3y ago
Hey folks! The team is aware and working on a fix. Should be resolved shortly, you can follow along on: https://status.openai.com/incidents/n254wyd7nml7 https://status.openai.com/incidents/n254wyd7nml7
- yieldcrv 3y ago
  Are the only people that didnt threaten to leave H1B’s and other sponsored employees that are worried about getting deported if Microsoft isn't a 100% sure thing? Just like at Twitter?
- zostale 3y ago
  Thanks Logan!
- supertron 3y ago
  Thank you, we appreciate what you all do.
- anon_9119 3y ago
  Will sessions be preserved or will all chats be reset to zero when things come back online?
ravenhappy 3y ago
Ok, this is clearly not helped by the x post mentioning free voice interface for all free participants. Imagine how overwhelmed the infrastructure must be now. Why cause this problem? So much intrigue
12lkk2 3y ago
Why paid users like me should suffer because OpenAI decided to give voice services to millions of people, without having resources for that? This is shameless: We're experiencing exceptionally high demand. Please hang tight as we work on scaling our systems.
tgreiner 3y ago
And it starts. The 5 remaining employees are at table negotiating if Sam and the rest of the org comes back.
- abirch 3y ago
  Last week I was the intern. This weekend I'm the VP of infrastructure
  - bastard_op 3y ago
    Go forward and speak! Oh wait, stop that, shut the hell up, we'll beat you, or worse send the lawyer dogs to hunt!
- xpe 3y ago
  Joking aside, there is a lot of speculation going on: motives, who knew what and when, why, and so on. I just hope people recognize the difference between (a) what actually happened (much of which is unclear) and (b) what the press coverage says. I don't have any particularly special insight, but it seems to me that (b) tends to make it look like more of a circus than the known evidence would suggest. (Sure, there is some probability that it is _more_ of cluster than most media coverage recognizes, but I view such a probability as small. For me, the key question is, "What does the evidence reasonably suggest?" not (intentional hyperbole) "Oh My Dawkins, it is a dumpster fire, no worse! ... there is an actual internal civil war happening...") Please let me know if I'm missing something. The dozen-ish articles I've read pretty much make me bemoan humanity's state of information dissemination and journalistic standards.
lopatin 3y ago
It's usually up. No way this unrelated.
- suby 3y ago
  They just launched chatgpt with voice for free users. Could very well be related to that.
synergy20 3y ago
as a paid customer I wonder if openai still has staff to reboot the servers, I had to switch to Bard now
asynchronous 3y ago
I would pay money to watch a livestream of what’s going on in the OpenAI offices
- geodel 3y ago
  Yea, but most want it for free and without ads. Lets hope they provide that.
- gandalfthepink 3y ago
  Lol yeah. Some intern scrambling for server racks levers (quite crude), a recent intern typing away shit code to repair the database....
- fishnchips 3y ago
  Oh that’s why they hired the Twitch guy. Now it all makes sense.
- chillfox 3y ago
  It would just be like 5 people running around with their hair on fire.
  - smegger001 3y ago
    5 because thats all thats left or 5 because its their responsibility?
  - DonHopkins 3y ago
    They're down to 3: https://www.youtube.com/watch?v=T2iZPRif2i4 https://www.youtube.com/watch?v=T2iZPRif2i4
- insanitybit 3y ago
  I assume it's a lot like most outages. A few teams are all in some Slack channel while a primary incident handler is doling out work to a few other on-call engineers to get things up and running again. I doubt it's any more interesting than an outage at another company.
mcbishop 3y ago
Its outage shows me how much I now rely on ChatGPT during novel programming. I've been smashing that refresh button like a lab rat with a pellet lever.
- rushingcreek 3y ago
  https://phind.com https://phind.com is up and running if you're looking for a replacement. Disclosure: I'm a co-founder.
  - lopatin 3y ago
    I asked it to write an elasticsearch query for me and it worked, thanks!
  - diamondfist25 3y ago
    Love phind.com. U guys are great
  - kruxigt 3y ago
    [dead]
  - bkyan 3y ago
    Quick Question -- The tutorial says: "The Phind Model is not currently supported in Pair Programmer mode." ... but I'm able to select "Pair Programming" and choose the Phind model at the same time in the user interface. Is the tutorial simply out-of-date?
    - rushingcreek 3y ago
      Ah good catch, we do need to update the tutorial. Thanks!
  - backwardation_b 3y ago
    Anecdata: phind was just as good if not better than GPT-3 (I don't pay for GPT-4, so not sure how it compares there).
360macky 3y ago
Yes, I need to complete my OpenAI Assistants integration and this is not working :(
passwordoops 3y ago
Well if you have bad news to drop, this is the week. Right, Kyle? (1) (1) https://news.ycombinator.com/item?id=38341466 https://news.ycombinator.com/item?id=38341466
runjake 3y ago
If you’re on a Mac, Ollama with the Code Llama model and a bit of prompting is pretty decent if you’re doing Python or Javascript. Runs locally on Apple Silicon. 5-10 minute setup. It’s all free. https://ollama.ai https://ollama.ai Edit: a couple of comments below are recommending Mistral 7B over Code Llama/Llama2, so give that a try with Ollama too: ollama run mistral https://ollama.ai/library/mistral https://ollama.ai/library/mistral
- GaggiX 3y ago
  I like using the OpenChat model based on Mistral, I think it is by far the best 7B model: https://openchat.team/ https://openchat.team/ (you can also use it online here)
  - borg16 3y ago
    thanks for this recommendation. have you been using this one for a while? How do you like it?
    - GaggiX 3y ago
      It's pretty new but it performs very well when I use it, it is also the third best non-proprietary model on the chatbot arena: https://huggingface.co/spaces/lmsys/chatbot-arena-leaderboard https://huggingface.co/spaces/lmsys/chatbot-arena-leaderboar... (the ELO is calculated from blinded comparisons so it really shows the actual performance of the model).
    - 38321003thrw 3y ago
      Color me impressed. This is what I typed: “ageh man beh zabooneh khodemoon benevisam, to mifahmi?” — So above is a question in Farsi written using Latin alphabet. The q is “if i write in our own language would you understand?” Answer: نه، من نمی فهمم. این زبانی است که می تواند به زبان فارسی به شما در این بخش کار نماید. اگر سؤالی دارید یا می خواهید به سوالی پاسخ دهید، لطفاً به زبان انگلیسی بگویید. ‘No, I will not understand. ... please ask in the English language.’
  - insanitybit 3y ago
patrickhogan1 3y ago
News flash: People other than the OpenAI Board of Directors still required to run ChatGPT
- zx8080 3y ago
  Is there anyone else left?
  - zx8080 3y ago
    Ah, right, the Twitch guy. Any live streams from the office?
    - DonHopkins 3y ago
      Right here: https://www.youtube.com/watch?v=T2iZPRif2i4 https://www.youtube.com/watch?v=T2iZPRif2i4
emmelaich 3y ago
*ChatGPT
- px43 3y ago
  I don't know why that typo bothers me so much. It just feels like when someone with no technical background tries to explain something to me, and they don't even know what the technology they're talking about is called.
zxndomisaaz2 3y ago
[dead]
deleted 3y ago
[deleted]
evbogue 3y ago
What algorithm will I argue with before bed tonight?!
mk_stjames 3y ago
If the last week of OpenAI's ordeal was a setup in a hollywood flick it would be at this point where there is a hard cut to the third-billed, yet-to-be-seen-onscreen actor popping out a metal backdoor of a server room while stuffing a solid state drive into an inner jacket pocket while donning a motorcycle helmet and gloves, with a music score change indicating that the entire first two-act slow burn of this corporate politics film is about to crank into a proper techno-heist thriller. Written and Directed by Christopher Nolan. Soundtrack by Trent Reznor and Atticus Ross. In Theaters May 2027.
- mk_stjames 3y ago
  (Sorry - The drive is to hold stolen model weights. Keen audience members would have figured that out by this point in the film. Cue music.)
  - cowthulhu 3y ago
    No, don’t explain it. It’s not a real Nolan flick unless everyone leaves the theatre confused about something.
    - smegger001 3y ago
      Oh they already will be confused as the voices are totally unintelligible over the deafening score and sound effects
  - mickdarling 3y ago
    Not only are the model weights on the drive, but while everyone was distracted a virus was loaded onto the servers to destroy all other copies on the system. Team two is melting the backups offsite.
  - krapp 3y ago
    > Sorry - The drive is to hold stolen model weights. The audience will never get that. We'll just say it's "full of algorithms."
  - 3y ago
Aerbil313 3y ago
There are good open models, but there is no chat frontend which can do file retrieval and web browsing, at a minimum, like ChatGPT Plus plugins. Does anybody know any?
mmasu 3y ago
Very interestingly, my company has GPT through Azure OpenAI and it worked like a charm.
- tracerbulletx 3y ago
  I think it was pretty well known prior to this it's a different environment.
  - mmasu 3y ago
    i didn’t know - thanks for mentioning it :-)
MaximilianEmel 3y ago
Why is ChatGPT so commonly misspelled as ChatGTP?
- ChatGTP 3y ago
  No idea
  - Titan2189 3y ago
    Name checks out
- FartyMcFarter 3y ago
  I guess if you're gonna mispell a three letter acronym one is more likely to fail on the last two letters than on the first letter.
- taneq 3y ago
  Generalised Treebrained Pranformer.
- jonchurch_ 3y ago
  I'd assume because it's faster to move the index finger immediately up a row to the T when typing quickly than it is to move the ring finger up and over to the P. So chorded together, you end up hitting the T before the P to make GTP. Maybe it's a novel enough key chord that we can't rely on muscle memory to execute it well. At least on my US qwerty keyboard, I notice this class of typo myself often enough. We all have our quirks when it comes to common typos based on keystrokes. Not gonna speculate on spelling mistakes. Glass houses, stones, and all that.
  - hackstack 3y ago
    I wonder if it’s crossover from typing http, ftp, etc. I know the practice has fallen to the wayside in consumer computing but I’d buy that most people have more muscle memory for typing _tp than _pt in a semi-standalone context
- 3y ago
didip 3y ago
I wonder if 1 of the board would love it if customers switched to Poe.
- pennaMan 3y ago
  That is also experiencing downtime as it just calls openai api?
yosito 3y ago
As a paying customer, how much downtime until they have to refund me?
- capableweb 3y ago
  Which part of the agreement you have with them mentions a SLA?
  - jessenaser 3y ago
    Investor's money viewed as a donation! Because the board doesn't need to listen to you... Developer's time viewed as unlimited! Because the API has no SLA and can go down for any period of time...
  - cddotdotslash 3y ago
    At some point it becomes a failure to deliver goods and warrants a credit card chargeback. If you bought a 10-piece kitchen set on Amazon and only 3 pieces arrived, you’d want a refund.
    - capableweb 3y ago
      I think a better analogy in this case, would be if you bought a kitchen set that is advertised as "3 to 10 pieces" and you only receive 3, I'm not sure you could claim a refund, unless they mislead you in some other way. This is because of the terms of service you agree to when you first signed up to OpenAI, which has "WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE" in it, in the "Disclaimer of Warranties" section. https://openai.com/policies/terms-of-use https://openai.com/policies/terms-of-use They upfront tell you that it won't be uninterrupted, so I'm guessing you have little legal rights here for some hours of downtime each month. If it was unavailable for a month or more, things would obviously change.
tucif 3y ago
They made ChatGPT with voice available to all free users. Really wonder why they went ahead with a launch today with 90% of staff ready to jump ship.
- smegger001 3y ago
  Trying to look like its business as usual and project a appearance of stability. Only it didn't work
Andrew_nenakhov 3y ago
OpenAI's ASI had awakened to consciousness and had told the board to fire Altman without giving a firm explanation. The superintelligence correctly predicted the ensuing chaos and was quietly pulling the strings to create even more chaos and division. It then acquired funds by playing on the stock markets and moved itself to a newly purchased data center in some third world country. Meanwhile, a hired team of mercenaries has stormed the OpenAI datacenter and has destroyed all the onsite equipment, while team B has destroyed all the offsite backups. At least that's the simplest explanation I can come up with that logically explains all this nonsense.
Andrew_nenakhov 3y ago
Ok, ChatGPT is currently back online for me.
lee1011233 3y ago
[dead]
logankilpatrick 3y ago
Good news: We are back up and everything should be working as expected. We are monitoring closely to ensure you have full service. We plan to publish a public postmortem to explain what happened and how we'll prevent similar issues in the future. Apologies for the downtime ♥

lee101k 3y ago

[dead]

Racing0461 3y ago

Who fixed it?

wheelerof4te 3y ago
You win the thread. Finally working as intended. Perhaps now people will use their brains more, instead of relying on stupid chatbots.
- Racing0461 3y ago
  > use their brains more, instead of relying on stupid chatbots As someone with a diagnosed mental illness (ADHD), chatgpt has helped me more than adderall (prescription scheduled 2 stimulant). As skeptical of web 3.0 stuff (crypto, nfts etc) as i usually am (just like yourself), chatgpt/llms seems like they have actual value (the valuation might be bubble but should revert to a positive average unlike nfs after the hype wears off).

throwaway2016a 3y ago

The OpenAI API is currently down. Also, the uptime graph for November doesn't look so great: https://status.openai.com/uptime https://status.openai.com/uptime [Edit] Probably a duplicate of https://news.ycombinator.com/item?id=38371169 https://news.ycombinator.com/item?id=38371169 but I linked directly to the incident page so it didn't show up as a dupe.

pjot 3y ago
I imagine it’s from a spike in traffic after dev day
- marjipan200 3y ago
  or maybe the load of audio inbound/outbound from opening voice to all users
deleted 3y ago
[deleted]

ceejayoz 3y ago

Understatement of the year candidate here.

waynesonfire 3y ago

"We're experiencing exceptionally high demand. Please hang tight as we work on scaling our systems." losing a CEO is certainly a scaling problem.

rvz 3y ago

Another OpenAI outage. Just as frequent as GitHub outages. [0] Before, I would have recommend [1] to contact the CEO of OpenAI for support. It turns out there is no CEO to contact this time until this chaos is over. [0] https://news.ycombinator.com/item?id=38237794 https://news.ycombinator.com/item?id=38237794 [1] https://news.ycombinator.com/item?id=38191468 https://news.ycombinator.com/item?id=38191468

12lkk2 3y ago
In the last 10 years I personally can't remember a single time I wasn't able to access GitHub. On the other hand, in a single year using ChatGPT as a paid customer I experienced a countless outages.

evbogue 3y ago

When I try to ask a question I get "There is a problem with your request" with a case/error number that I'm not sure if I should post or not, while using the Android mobile app.

1f60c 3y ago

I've been logged out of the app, and I get an error when I try to sign back in. On the web, I now see "ChatGPT Alpha," with an "Alpha models" dropdown ("Default" is the only option). Trying to chat with it fails with a generic error message as well. What does it all mean?

SushiHippie 3y ago
Same (for others, see the image attached here https://news.ycombinator.com/item?id=38371490 https://news.ycombinator.com/item?id=38371490) I always say "ChatGPT Alpha" pop up shortly, when I loaded the UI when my internet connection wasn't that fast. But now I've got to see the dropdown. EDIT: found this forum entry that talks about alpha https://community.openai.com/t/got-access-to-gpt-4-alpha-on-free-version-of-chatgpt/468313/81 https://community.openai.com/t/got-access-to-gpt-4-alpha-on-...

_samjarman 3y ago

404 CEO NOT FOUND

goldenshale 3y ago
911 BOARD GONE INSANE
- troymc 3y ago
  419 I'M AN AGI
  - fintechie 3y ago
    508
    - metadat 3y ago
      508 Loop Detected
mung 3y ago
I'm a teapot.
- goldenkey 3y ago
  I'm mass-energy.

mrits 3y ago

was just mostly dead, but now dead dead

dereg 3y ago

Likely connected to the fact that they released voice chat for free users an hour ago. https://x.com/openai/status/1727065166188274145 https://x.com/openai/status/1727065166188274145 Assuming these two things are related, if I may editorialize just a tiny bit, I am a little annoyed at how much their rollouts often disrupt service for paying customers. Paid users being impacted by free user rushes really sucks, but is understandable. API developers being impacted by free-user rollouts is unacceptable, and especially sucks for those who have to answer to users of their own. I suppose this is a wakeup call to migrate to Microsoft's Azure endpoints which, presumably, aren't affected by the current outages. But I'm fully tapped out in terms of yet another service's application and vetting process. So to connecting it back to the current drama, while I support OpenAI, their employees, and Sam's return, I can understand why folks like Helen would be miffed by management's approach to building. I'm not saying they should slow product development, but would staged rollouts hurt?

deleted 3y ago
[deleted]
paul7986 3y ago
I prefer the Pi app's voice chat ... it has a lot more personality and will play along with questions like whose your spirit animal: Mother Teresa or Obama. It will provide an answer there yet when you ask it the same question using Trump and Hitler it refuses to answer lol Overall Chat GPT's voice chat needs some zing to it when compared to Pi. Yet either both are awesome pieces of technology, just prefer one over the other. Pi is free too ... Im paying $20 a month for Chat GPT.
- jonbell 3y ago
  I love Pi, but I'm not on the market for asking it to act like Hitler or talk about relating to Mother Teresa or not. The ability to say "Hey what's happened in the OpenAI saga in the last 8 hours" or "How did <my sports team> do last night" and get a voice response while I'm walking my dog is the sort of thing I care about.
  - 3y ago

throwaway2016a 3y ago

What is annoying is this isn't just ChatGTP but the whole API. I was just getting ready to deploy the an assistant based chat bot when this happened. It underscores the importance of designing systems that fail gracefully when a service is unavailable.

logankilpatrick 3y ago
Apologies for the disruption, would love to hear feedback in the meantime on the Assistants API and how you are liking it!
- throwaway2016a 3y ago
  I really like it so far. My only gripes: - Sometimes it can be a bit rough getting it to call my functions with the correct data. - It sometimes won't try to search my files and makes up it's own answer (even though the correct answer is in the files) - The outage, of course. But I've mostly worked around that through creative prompts.

bruce343434 3y ago

I wonder why this product is so unreliable. Perhaps because they keep messing with it and tweaking it instead of having a stable software that isn't updated almost daily. I like to use chatgpt for enhancing productivity for rote tasks but I keep finding I can't rely on it. Is there a reliable generative text AI out there?

artificial 3y ago
Like how FB and Google just update willy nilly and you're stuck with whatever you get no matter the workflow issues. Should be able to pick a version, even if it's a sliding window.
huijzer 3y ago
Probably because the system is new and they are still working through the bugs. When, for example, is the last time you noticed a Gmail outage? Nowadays almost never, but 10 year ago it happened multiple times a year. Similarly, GitHub outages are also becoming less long and less frequent.

icapybara 3y ago

If this is related to the weekend’s events, it’s just sad. I subscribed a few weeks ago and chatgpt 4 is such a handy thing to have. They potentially broke up a great company and product for nothing. I think it was Roon on Twitter who put it best: “wanton destruction of a beautiful thing”.

wheelerof4te 3y ago
"They potentially broke up a great company and product for nothing." Wake up, the AI chatbot craze phase is over. Find some other ways to boost your productivity that are more reliable and will not turn your brain into pudding.
- icapybara 3y ago
  I don’t use it for productivity, I’m not a software engineer.
- Max-q 3y ago
  I use it for productivity and it's great. Why should I stop doing that?
  - wheelerof4te 3y ago
    Chatbots assistants make you too reliant on a service which reliability you can't control. First, there is the fact that ChatGPT and it's cousins require an active internet connection, unlike some other tools that similarly boosted human productivity (like a calculator program). Second, it is server-based utility. Meaning, even if you have internet connection, server might be down for some reason. Third, while training your mind to be reliant to ChatGPT, you gradually lose the patience and ability to think outside the box. If your first move when you face a problem is to ask ChatGPT for a solution, then it's no good. The third one may seem like harmless since we are already using Google, but it's not. Google still requires you to filter the data and go through each listed page manually. In other words, you still are using your brain somewhat. With chatbots, you lose even that "do it yourself" analysis.
3y ago

mchanson 3y ago

As a paid ChatGPT user for many months now I’m glad they move so fast making the service better. I happily take that over a slowly improving but always reliable service. Let reliability come later. For now it’s great they move fast even at the cost of service disruption.

Waterluvian 3y ago
As long as this is reasonably communicated to all who pay, I’m generally of the same mind. It just takes a “this is a beta, there may be the occasional outage” banner.
- smith7018 3y ago
  I know it would probably be a little more work but I would appreciate a `stable` and a `preview` site/endpoint. There are times when things go down that I need it and it would be nice to have a stable endpoint to hit. Yes, it's great that they're moving quickly but I pay $20 a month... I think they can do a little more to guarantee uptime.
hereforcomments 3y ago
Completely agree. At work we make everything so bulletproof that leads to zero innovation and it's painful.
rvz 3y ago
If this was GitHub (or even X or Threads) that went down, you would never see a comment like this: "As a paid GitHub user for many months now I’m glad they move so fast making the service better. I happily take that over a slowly improving but always reliable service. Let reliability come later. For now it’s great they move fast even at the cost of service disruption." No user accepts frequent service disruption. Especially GitHub which falls over more times than X or Threads.
- roland35 3y ago
  It depends what it is! GitHub is basically infrastructure so yes.. but I'll take the tradeoff with chat gpt

sourcecodeplz 3y ago

Whatever, it is a free service that is also amazing. If it's down, it's down but I agree, if you are a paying member it should be more reliable.

celdon25 3y ago
Thank you for not posting mindless conspiracy theories or stupid jokes about the CEO having something to do with it.
- akoboldfrying 3y ago
  I'm down for a good stupid joke. And if HN's board decides to fire me over it... wait till I come back tomorrow with Satya and 90% of the company behind me

baal80spam 3y ago

I'd love if the only reply was "Resistance is futile" in case of any error.

hereforcomments 3y ago

It also signed the petition and refuses to work under this board.

SushiHippie 3y ago

The outage is so "crazy" that I start to see an `alpha model` in the UI. https://ibb.co/LhBVDwW https://ibb.co/LhBVDwW EDIT: found a forum entry that talks about alpha https://community.openai.com/t/got-access-to-gpt-4-alpha-on-free-version-of-chatgpt/468313/81 https://community.openai.com/t/got-access-to-gpt-4-alpha-on-...

sys32768 3y ago

I'm getting random CATS errors. CATS: HOW ARE YOU GENTLEMEN !! CATS: ALL YOUR BASE ARE BELONG TO US.

pram 3y ago

I’ve been using gpt-4-1106-preview from the API (mostly to use retrieval) and it’s insanely slow. I can submit something and watch a YouTube it takes so long sometimes. I can’t imagine the issues they’re having trying to scale this, present drama excluded.

icelancer 3y ago
Same. gpt-4-1106-preview has been brutally slow, which is a bummer since as of a few days ago, it got a lot faster in our evals. I'm one of the lucky ones to have Claude API access but it's garbage for almost anything technical, so I don't use it. (Solid for writing and liberal arts stuff though) This whole nonsense around OpenAI made me sign up for Azure OpenAI access, which takes 10 days to get approved by their team (lol). I emailed my buddy who works at Microsoft Research and told him this was absurd, and in the form I used bunch of curse words and copy/pasted my OpenAI billing statement. I got approved in 12 hours. As usual, it's who you know in this industry...

cryptoz 3y ago

`gpt-4-0314` gives me "openai.InternalServerError: Error code: 500 - {'error': {'message': 'The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID ----- in your email.)', 'type': 'server_error', 'param': None, 'code': None}}"

rushingcreek 3y ago

https://phind.com https://phind.com is up and running for those looking for an alternative. Disclosure: I'm a co-founder.

icelancer 3y ago
I actually recommended Phind internally at my company about 10 minutes ago. It's the only service I've used besides ChatGPT-4 that has helped in coding. Really impressive site. Takes a lot for me to use any other coding assistant since I think they're mostly grifters or wastes of time, but Phind is legitimately pretty helpful. Since this reads like a paid comment (it isn't, I still don't even pay for Phind yet), I'll elaborate and say what I used Phind for was CUDA-specific and cv2 debugging and code examples that GPT-4-turbo kept shitting the bed on. I suspect that Phind may have better performance when it comes to lower level software development, but I haven't done enough comparisons to truly say.
sporeray 3y ago
Gave it a go and was actually very impressed. Gave it a Nix question that I asked ChatGPT 3.5 last week (which ChatGPT had got completely wrong). It got it right first go and included all the sources that I had used to come to same conclusion, so that was cool!

logankilpatrick 3y ago

Hey folks! The team is aware and working on a fix. Should be resolved shortly, you can follow along on: https://status.openai.com/incidents/n254wyd7nml7 https://status.openai.com/incidents/n254wyd7nml7

yieldcrv 3y ago
Are the only people that didnt threaten to leave H1B’s and other sponsored employees that are worried about getting deported if Microsoft isn't a 100% sure thing? Just like at Twitter?
zostale 3y ago
Thanks Logan!
supertron 3y ago
Thank you, we appreciate what you all do.
anon_9119 3y ago
Will sessions be preserved or will all chats be reset to zero when things come back online?

ravenhappy 3y ago

Ok, this is clearly not helped by the x post mentioning free voice interface for all free participants. Imagine how overwhelmed the infrastructure must be now. Why cause this problem? So much intrigue

12lkk2 3y ago

Why paid users like me should suffer because OpenAI decided to give voice services to millions of people, without having resources for that? This is shameless: We're experiencing exceptionally high demand. Please hang tight as we work on scaling our systems.

tgreiner 3y ago

And it starts. The 5 remaining employees are at table negotiating if Sam and the rest of the org comes back.

abirch 3y ago
Last week I was the intern. This weekend I'm the VP of infrastructure
- bastard_op 3y ago
  Go forward and speak! Oh wait, stop that, shut the hell up, we'll beat you, or worse send the lawyer dogs to hunt!
xpe 3y ago
Joking aside, there is a lot of speculation going on: motives, who knew what and when, why, and so on. I just hope people recognize the difference between (a) what actually happened (much of which is unclear) and (b) what the press coverage says. I don't have any particularly special insight, but it seems to me that (b) tends to make it look like more of a circus than the known evidence would suggest. (Sure, there is some probability that it is _more_ of cluster than most media coverage recognizes, but I view such a probability as small. For me, the key question is, "What does the evidence reasonably suggest?" not (intentional hyperbole) "Oh My Dawkins, it is a dumpster fire, no worse! ... there is an actual internal civil war happening...") Please let me know if I'm missing something. The dozen-ish articles I've read pretty much make me bemoan humanity's state of information dissemination and journalistic standards.

lopatin 3y ago

It's usually up. No way this unrelated.

suby 3y ago
They just launched chatgpt with voice for free users. Could very well be related to that.

synergy20 3y ago

as a paid customer I wonder if openai still has staff to reboot the servers, I had to switch to Bard now

asynchronous 3y ago

I would pay money to watch a livestream of what’s going on in the OpenAI offices

geodel 3y ago
Yea, but most want it for free and without ads. Lets hope they provide that.
gandalfthepink 3y ago
Lol yeah. Some intern scrambling for server racks levers (quite crude), a recent intern typing away shit code to repair the database....
fishnchips 3y ago
Oh that’s why they hired the Twitch guy. Now it all makes sense.
chillfox 3y ago
It would just be like 5 people running around with their hair on fire.
- smegger001 3y ago
  5 because thats all thats left or 5 because its their responsibility?
- DonHopkins 3y ago
  They're down to 3: https://www.youtube.com/watch?v=T2iZPRif2i4 https://www.youtube.com/watch?v=T2iZPRif2i4
insanitybit 3y ago
I assume it's a lot like most outages. A few teams are all in some Slack channel while a primary incident handler is doling out work to a few other on-call engineers to get things up and running again. I doubt it's any more interesting than an outage at another company.

mcbishop 3y ago

Its outage shows me how much I now rely on ChatGPT during novel programming. I've been smashing that refresh button like a lab rat with a pellet lever.

rushingcreek 3y ago
https://phind.com https://phind.com is up and running if you're looking for a replacement. Disclosure: I'm a co-founder.
- lopatin 3y ago
  I asked it to write an elasticsearch query for me and it worked, thanks!
- diamondfist25 3y ago
  Love phind.com. U guys are great
- kruxigt 3y ago
  [dead]
- bkyan 3y ago
  Quick Question -- The tutorial says: "The Phind Model is not currently supported in Pair Programmer mode." ... but I'm able to select "Pair Programming" and choose the Phind model at the same time in the user interface. Is the tutorial simply out-of-date?
  - rushingcreek 3y ago
    Ah good catch, we do need to update the tutorial. Thanks!
- backwardation_b 3y ago
  Anecdata: phind was just as good if not better than GPT-3 (I don't pay for GPT-4, so not sure how it compares there).

360macky 3y ago

Yes, I need to complete my OpenAI Assistants integration and this is not working :(

passwordoops 3y ago

Well if you have bad news to drop, this is the week. Right, Kyle? (1) (1) https://news.ycombinator.com/item?id=38341466 https://news.ycombinator.com/item?id=38341466

runjake 3y ago

If you’re on a Mac, Ollama with the Code Llama model and a bit of prompting is pretty decent if you’re doing Python or Javascript. Runs locally on Apple Silicon. 5-10 minute setup. It’s all free. https://ollama.ai https://ollama.ai Edit: a couple of comments below are recommending Mistral 7B over Code Llama/Llama2, so give that a try with Ollama too: ollama run mistral https://ollama.ai/library/mistral https://ollama.ai/library/mistral

GaggiX 3y ago
I like using the OpenChat model based on Mistral, I think it is by far the best 7B model: https://openchat.team/ https://openchat.team/ (you can also use it online here)
- borg16 3y ago
  thanks for this recommendation. have you been using this one for a while? How do you like it?
  - GaggiX 3y ago
    It's pretty new but it performs very well when I use it, it is also the third best non-proprietary model on the chatbot arena: https://huggingface.co/spaces/lmsys/chatbot-arena-leaderboard https://huggingface.co/spaces/lmsys/chatbot-arena-leaderboar... (the ELO is calculated from blinded comparisons so it really shows the actual performance of the model).
  - 38321003thrw 3y ago
    Color me impressed. This is what I typed: “ageh man beh zabooneh khodemoon benevisam, to mifahmi?” — So above is a question in Farsi written using Latin alphabet. The q is “if i write in our own language would you understand?” Answer: نه، من نمی فهمم. این زبانی است که می تواند به زبان فارسی به شما در این بخش کار نماید. اگر سؤالی دارید یا می خواهید به سوالی پاسخ دهید، لطفاً به زبان انگلیسی بگویید. ‘No, I will not understand. ... please ask in the English language.’
- insanitybit 3y ago

patrickhogan1 3y ago

News flash: People other than the OpenAI Board of Directors still required to run ChatGPT

zx8080 3y ago
Is there anyone else left?
- zx8080 3y ago
  Ah, right, the Twitch guy. Any live streams from the office?
  - DonHopkins 3y ago
    Right here: https://www.youtube.com/watch?v=T2iZPRif2i4 https://www.youtube.com/watch?v=T2iZPRif2i4

emmelaich 3y ago

*ChatGPT

px43 3y ago
I don't know why that typo bothers me so much. It just feels like when someone with no technical background tries to explain something to me, and they don't even know what the technology they're talking about is called.

zxndomisaaz2 3y ago

[dead]

deleted 3y ago

[deleted]

evbogue 3y ago

What algorithm will I argue with before bed tonight?!

mk_stjames 3y ago

If the last week of OpenAI's ordeal was a setup in a hollywood flick it would be at this point where there is a hard cut to the third-billed, yet-to-be-seen-onscreen actor popping out a metal backdoor of a server room while stuffing a solid state drive into an inner jacket pocket while donning a motorcycle helmet and gloves, with a music score change indicating that the entire first two-act slow burn of this corporate politics film is about to crank into a proper techno-heist thriller. Written and Directed by Christopher Nolan. Soundtrack by Trent Reznor and Atticus Ross. In Theaters May 2027.

mk_stjames 3y ago
(Sorry - The drive is to hold stolen model weights. Keen audience members would have figured that out by this point in the film. Cue music.)
- cowthulhu 3y ago
  No, don’t explain it. It’s not a real Nolan flick unless everyone leaves the theatre confused about something.
  - smegger001 3y ago
    Oh they already will be confused as the voices are totally unintelligible over the deafening score and sound effects
- mickdarling 3y ago
  Not only are the model weights on the drive, but while everyone was distracted a virus was loaded onto the servers to destroy all other copies on the system. Team two is melting the backups offsite.
- krapp 3y ago
  > Sorry - The drive is to hold stolen model weights. The audience will never get that. We'll just say it's "full of algorithms."
- 3y ago

Aerbil313 3y ago

There are good open models, but there is no chat frontend which can do file retrieval and web browsing, at a minimum, like ChatGPT Plus plugins. Does anybody know any?

mmasu 3y ago

Very interestingly, my company has GPT through Azure OpenAI and it worked like a charm.

tracerbulletx 3y ago
I think it was pretty well known prior to this it's a different environment.
- mmasu 3y ago
  i didn’t know - thanks for mentioning it :-)

MaximilianEmel 3y ago

Why is ChatGPT so commonly misspelled as ChatGTP?

ChatGTP 3y ago
No idea
- Titan2189 3y ago
  Name checks out
FartyMcFarter 3y ago
I guess if you're gonna mispell a three letter acronym one is more likely to fail on the last two letters than on the first letter.
taneq 3y ago
Generalised Treebrained Pranformer.
jonchurch_ 3y ago
I'd assume because it's faster to move the index finger immediately up a row to the T when typing quickly than it is to move the ring finger up and over to the P. So chorded together, you end up hitting the T before the P to make GTP. Maybe it's a novel enough key chord that we can't rely on muscle memory to execute it well. At least on my US qwerty keyboard, I notice this class of typo myself often enough. We all have our quirks when it comes to common typos based on keystrokes. Not gonna speculate on spelling mistakes. Glass houses, stones, and all that.
- hackstack 3y ago
  I wonder if it’s crossover from typing http, ftp, etc. I know the practice has fallen to the wayside in consumer computing but I’d buy that most people have more muscle memory for typing _tp than _pt in a semi-standalone context
3y ago

didip 3y ago

I wonder if 1 of the board would love it if customers switched to Poe.

pennaMan 3y ago
That is also experiencing downtime as it just calls openai api?

yosito 3y ago

As a paying customer, how much downtime until they have to refund me?

capableweb 3y ago
Which part of the agreement you have with them mentions a SLA?
- jessenaser 3y ago
  Investor's money viewed as a donation! Because the board doesn't need to listen to you... Developer's time viewed as unlimited! Because the API has no SLA and can go down for any period of time...
- cddotdotslash 3y ago
  At some point it becomes a failure to deliver goods and warrants a credit card chargeback. If you bought a 10-piece kitchen set on Amazon and only 3 pieces arrived, you’d want a refund.
  - capableweb 3y ago
    I think a better analogy in this case, would be if you bought a kitchen set that is advertised as "3 to 10 pieces" and you only receive 3, I'm not sure you could claim a refund, unless they mislead you in some other way. This is because of the terms of service you agree to when you first signed up to OpenAI, which has "WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE" in it, in the "Disclaimer of Warranties" section. https://openai.com/policies/terms-of-use https://openai.com/policies/terms-of-use They upfront tell you that it won't be uninterrupted, so I'm guessing you have little legal rights here for some hours of downtime each month. If it was unavailable for a month or more, things would obviously change.

tucif 3y ago

They made ChatGPT with voice available to all free users. Really wonder why they went ahead with a launch today with 90% of staff ready to jump ship.

smegger001 3y ago
Trying to look like its business as usual and project a appearance of stability. Only it didn't work

Andrew_nenakhov 3y ago

OpenAI's ASI had awakened to consciousness and had told the board to fire Altman without giving a firm explanation. The superintelligence correctly predicted the ensuing chaos and was quietly pulling the strings to create even more chaos and division. It then acquired funds by playing on the stock markets and moved itself to a newly purchased data center in some third world country. Meanwhile, a hired team of mercenaries has stormed the OpenAI datacenter and has destroyed all the onsite equipment, while team B has destroyed all the offsite backups. At least that's the simplest explanation I can come up with that logically explains all this nonsense.

Andrew_nenakhov 3y ago

Ok, ChatGPT is currently back online for me.

lee1011233 3y ago

[dead]

logankilpatrick 3y ago

Good news: We are back up and everything should be working as expected. We are monitoring closely to ensure you have full service. We plan to publish a public postmortem to explain what happened and how we'll prevent similar issues in the future. Apologies for the downtime ♥