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In my opinion, this proliferation of ChatGPT bots will primarily be used by large corporations to create a further barrier between the customer and the corporat

In my opinion, this proliferation of ChatGPT bots will primarily be used by large corporations to create a further barrier between the customer and the corporation. This is part of a larger trend of people becoming less reliant on each other and more anonymous, and it will never lead anywhere good. The technology is being pushed by techies who are fascinated with a new toy (AI) and is being funded by a separate group of people, the elite who want to be as independent as possible to accumulate the maximum amount of wealth. It's not a good idea to separate people too much. Of course, at first, even customers might welcome this because it will be a step above previous "Chat Bots" that some companies employ today, and it might even be a step abov certain kinds of customer service that we've all come to know and love... ...still, this sort of situation was already brought upon by the race to the bottom to get the most for the cheapest, which on a global scale has turned poeple from people into commodities and machines themselves. If you're a programmer that does this stuff, I urge you to look beyond the intellectual stimulation and immediate benefits of this type of technology, and seriously examine the greater possible societal consequences of such an amazing increase in efficiency---because, keep in mind that efficiency is only good UP TO A POINT, after which it becomes dehumanizing.

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hfjjbf 3y ago
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bee_rider 3y ago
It does seem that “can the chatbot run interference for customer service” is a likely early application. Which is a shame, a company that is something like a collection of guilds and co-ops organized by bot C-levels would be really interesting.
flextheruler 3y ago
I’m not sure I see that many industries which ChatGPT will actually change. Anything that requires an actual person ChatGPT immediately fails at and it’s not even close. Especially anything that has human interaction and can be a pleasant humanizing experience. Off the top of my head for typical human business interactions I do as a consumer: Will ChatGPT work on my car? Will it give me a haircut? Will it walk my dog? Will it deliver me food? Will it be a therapist? Will it sell me a car? Will it sell me a house? Will it provide care to my children or family? Will it represent me legally? Will it check me out at the store? There are also examples of customer support that can’t be replaced. At least not in the foreseeable future. No “AI” we have now or could have in the next decade would ever have the authority/capability to allow a customer to argue with it that he/she deserves a discounted rate on their internet bill and then lower said rate. Your warnings seem more fit to a world where we have developed actual AI as well as a physical interface for that AI to inhabit.

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hfjjbf 3y ago

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bee_rider 3y ago

It does seem that “can the chatbot run interference for customer service” is a likely early application. Which is a shame, a company that is something like a collection of guilds and co-ops organized by bot C-levels would be really interesting.

flextheruler 3y ago

I’m not sure I see that many industries which ChatGPT will actually change. Anything that requires an actual person ChatGPT immediately fails at and it’s not even close. Especially anything that has human interaction and can be a pleasant humanizing experience. Off the top of my head for typical human business interactions I do as a consumer: Will ChatGPT work on my car? Will it give me a haircut? Will it walk my dog? Will it deliver me food? Will it be a therapist? Will it sell me a car? Will it sell me a house? Will it provide care to my children or family? Will it represent me legally? Will it check me out at the store? There are also examples of customer support that can’t be replaced. At least not in the foreseeable future. No “AI” we have now or could have in the next decade would ever have the authority/capability to allow a customer to argue with it that he/she deserves a discounted rate on their internet bill and then lower said rate. Your warnings seem more fit to a world where we have developed actual AI as well as a physical interface for that AI to inhabit.