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Well, everyone needs to have some level of feedback, it's not just me. That is a good suggestion though. I have tried messaging a few people today. They seem t
by ilaksh 3y ago
Well, everyone needs to have some level of feedback, it's not just me. That is a good suggestion though.
I have tried messaging a few people today. They seem to be ignoring me. But it's a small sample so far.
I will keep your suggestion in mind. I have a feeling that most are going to ignore me still but I assume it will be better than just only hoping people will write something in Discord.
- simonswords82 3y agoThanks for taking my suggestions onboard. I was trying to be positive. I do agree with your premise that obtaining customer feedback is hard. That's why you have to be relentless about it.
- ilaksh 3y agoActually one of the people did respond eventually. So for this effort, I'm at 50% response rate!
- jmchuster 3y agoIt's probably helpful to first get a sense of how much work it is to gather customer feedback. As an example, Qualtrics was getting single digit percent response rates, on a simple NPS survey (https://delighted.com/blog/average-survey-response-rate https://delighted.com/blog/average-survey-response-rate). If you're asking people to give you more detailed feedback, I'd imagine the hit rate might be even lower. Another data point, people who gather feedback professionally often offer customers $100 for an hour of their time.