> A U.S.-bound plane took off from London last month with four damaged window panes, including two that were completely missing, Doesn't "sound" like that at a

> A U.S.-bound plane took off from London last month with four damaged window panes, including two that were completely missing, Doesn't "sound" like that at all. Inspection could have caught it after the plane was modified...which should have never happened without an engineer present and a full post-filming inspection anyway. Their insurance is going to go up because they compromised a plane then let it fly with an immediate mechanical failure. The crew are not customers nor did the customer passengers affect the failure. It's a process failure, not a bug or "customer" error.