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A few months ago, I would’ve agreed with this in theory, but having interacted with an Apple chat bot recently that was fast, seemed empathetic, and immediately
by ericskiff 3y ago
A few months ago, I would’ve agreed with this in theory, but having interacted with an Apple chat bot recently that was fast, seemed empathetic, and immediately solved my problem, I do have to wonder if LLM powered support agents may finally swing this the other direction
- worldsayshi 3y agoUntil this point in time I've been extremely sceptical about chat bots. But LLM is changing the playing field. Chat bots often don't make sense but I do think there are a lot of cases they can do things other interfaces would struggle with.
- ebalit 3y agoAre you sure it was a chat bot? I believe Apple customer service chat wasn't run by bots last time I needed it.