4 ms·

Sounds like somebody shipped a bug into production.

• Supermancho 3y ago
  This was a hardware problem or, more specifically, a process problem. The outside inspection should have occurred or the indoor inspection should have caught it. There is no "bug". People are imperfect and failures of all sorts, happen due to that.
  • HeyLaughingBoy 3y ago
    Sounds more like a Customer Use Error. Speculation is that the panes only fell off during the takeoff roll/climbout so inspection wouldn't have caught it.
    • Supermancho 3y ago
      > A U.S.-bound plane took off from London last month with four damaged window panes, including two that were completely missing, Doesn't "sound" like that at all. Inspection could have caught it after the plane was modified...which should have never happened without an engineer present and a full post-filming inspection anyway. Their insurance is going to go up because they compromised a plane then let it fly with an immediate mechanical failure. The crew are not customers nor did the customer passengers affect the failure. It's a process failure, not a bug or "customer" error.
      • StrangeSmells01 3y ago
        Sounds like someone shipped a bug to me and QA didn't catch it