2 ms·
Article: >It's (still) all about your users and customers > Brian volunteering to host and entertain total strangers represents the importance of placing your
by netsharc 3y ago
Article:
>It's (still) all about your users and customers
> Brian volunteering to host and entertain total strangers represents the importance of placing your customer front-and-center at every company stage. Brian could be "beyond that." He's not. He wants to see the details of what being a host is like so he can improve his product.
So much simping... a CEO of a small company worships at the altar of a CEO of a unicorn.
Maybe Brian should book random airbnbs next, ones that don't exist or have cockroaches as other guests. And then try calling support and getting his money back, without flashing his User ID = 3 badge...
- chatmasta 3y agoAgreed. It would certainly be more revealing to read an article from Brian Chesky about his experience as a guest, rather than someone else's experience as his guest. At the moment this has the sort of "house swap" TLC show vibe, but only half of it. It's missing the part where the rich guy sees the poor side of the coin.
- WendyTheWillow 3y agoDid you read the notes? > As a startup CEO of a company much earlier than Brian's – yet with plans to eclipse the success of Airbnb Plans to eclipse Airbnb? Ok man, we get it. Mamba mentality, whatever.