3 ms·

Amazon has an easy to find customer service that replies to your questions quickly and makes things right. Google makes it very hard to find or contact anyone.

• pbhjpbhj 15y ago
  >Google makes it very hard to find or contact anyone. // They make it pretty hard to initiate what should be a completely hands-off (for them) error report too. For example on Google Shopping they virtually always lie about the purchase price for goods that you find, then the top listed suppliers also lie about the price too. There's no [simple, visible or accessible] way to report either situation. From Google's POV this should be an automated system. Once complaints breach n then check that the listed lowest price equals the "best" price of those listed by suppliers. If not then correct the lowest price returned for that query. If complaints for a retailers price for a good breach m then scrape the on-page price (preferably using an anonymous IP) and compare with the retailers reported price on G Shopping. If there is a difference correct the difference, admonish the retailer and decrease the retailers reputation score. When reputation score is below x remove the retailer and send them a "naughty-naughty" letter. Why the advertising standards/trading standards people aren't issuing massive fines to Google and their associates for false advertising in this way I'm not sure.