4 ms·

Is it my imagination or have I seen many "Google Screwed Us" posts and never one "Google Made It All Right" posts? It seems to me to be the opposite of Amazon,

Is it my imagination or have I seen many "Google Screwed Us" posts and never one "Google Made It All Right" posts? It seems to me to be the opposite of Amazon, where I've seen many glowing posts about CS and very few posts about things going incredibly bad. Edit: Amazon is also relevant due to their Android app store and soon in-app purchasing. I expect them to start an ad network for apps too.

Tichy 15y ago
It's just human nature to put more energy into it if you are being screwed over. I think product ratings have the same problem (unhappy customers more likely to comment than happy customers).
gcp 15y ago
Amazon has an easy to find customer service that replies to your questions quickly and makes things right. Google makes it very hard to find or contact anyone. Unless they're selling your their site optimization services. I'm sure Amazon spends way more money in keeping their customers happy. They seem to realize this is good for repeat business.
- pbhjpbhj 15y ago
  >Google makes it very hard to find or contact anyone. // They make it pretty hard to initiate what should be a completely hands-off (for them) error report too. For example on Google Shopping they virtually always lie about the purchase price for goods that you find, then the top listed suppliers also lie about the price too. There's no [simple, visible or accessible] way to report either situation. From Google's POV this should be an automated system. Once complaints breach n then check that the listed lowest price equals the "best" price of those listed by suppliers. If not then correct the lowest price returned for that query. If complaints for a retailers price for a good breach m then scrape the on-page price (preferably using an anonymous IP) and compare with the retailers reported price on G Shopping. If there is a difference correct the difference, admonish the retailer and decrease the retailers reputation score. When reputation score is below x remove the retailer and send them a "naughty-naughty" letter. Why the advertising standards/trading standards people aren't issuing massive fines to Google and their associates for false advertising in this way I'm not sure.
RexRollman 15y ago
I have liked Google for a long time but it seems that they really struggle when it comes to customer service. Hopefully, someone will realize that this is important, especially when money is at issue, and do something about it.
- ceol 15y ago
  They don't struggle. It just doesn't exist.
- maaku 15y ago
  To struggle would imply that they even try. They don't.
- forwardslash 15y ago
  Unfortunately not much money is at issue for them, so it's easy to write off.
Symmetry 15y ago
Hmmm? Both Google and Amazon are known for being good to their customers and screwing over their suppliers. Its just that most of us are a customer of Amazon and a supplier for Google.
- gcp 15y ago
  That's a fair point for Amazon (see sellers complaing in this thread). Then again, have you had more success interacting with Google when running ad campaigns?

Tichy 15y ago

It's just human nature to put more energy into it if you are being screwed over. I think product ratings have the same problem (unhappy customers more likely to comment than happy customers).

gcp 15y ago

Amazon has an easy to find customer service that replies to your questions quickly and makes things right. Google makes it very hard to find or contact anyone. Unless they're selling your their site optimization services. I'm sure Amazon spends way more money in keeping their customers happy. They seem to realize this is good for repeat business.

pbhjpbhj 15y ago
>Google makes it very hard to find or contact anyone. // They make it pretty hard to initiate what should be a completely hands-off (for them) error report too. For example on Google Shopping they virtually always lie about the purchase price for goods that you find, then the top listed suppliers also lie about the price too. There's no [simple, visible or accessible] way to report either situation. From Google's POV this should be an automated system. Once complaints breach n then check that the listed lowest price equals the "best" price of those listed by suppliers. If not then correct the lowest price returned for that query. If complaints for a retailers price for a good breach m then scrape the on-page price (preferably using an anonymous IP) and compare with the retailers reported price on G Shopping. If there is a difference correct the difference, admonish the retailer and decrease the retailers reputation score. When reputation score is below x remove the retailer and send them a "naughty-naughty" letter. Why the advertising standards/trading standards people aren't issuing massive fines to Google and their associates for false advertising in this way I'm not sure.

RexRollman 15y ago

I have liked Google for a long time but it seems that they really struggle when it comes to customer service. Hopefully, someone will realize that this is important, especially when money is at issue, and do something about it.

ceol 15y ago
They don't struggle. It just doesn't exist.
maaku 15y ago
To struggle would imply that they even try. They don't.
forwardslash 15y ago
Unfortunately not much money is at issue for them, so it's easy to write off.

Symmetry 15y ago

Hmmm? Both Google and Amazon are known for being good to their customers and screwing over their suppliers. Its just that most of us are a customer of Amazon and a supplier for Google.

gcp 15y ago
That's a fair point for Amazon (see sellers complaing in this thread). Then again, have you had more success interacting with Google when running ad campaigns?