> It was pretty great actually, I got far better service from airlines via Twitter (RIP) than I did by phone. Oh, I totally believe it, and that is exactly my

> It was pretty great actually, I got far better service from airlines via Twitter (RIP) than I did by phone. Oh, I totally believe it, and that is exactly my point. X offering the best-in-class UX for customer service is great for users but (in my opinion) an egregious failure for the companies affected. Companies are choosing to operate a critical portion of their business using somebody else's infrastructure with no contractual obligations! X is not responsible for architecting their platform to suit a service they do not offer and that nobody pays for. > Not in my experience, they just moved to DMs. I'm horrified but unsurprised that people are willing to share their personal info such as trip itineraries (hopefully not credit card info) with X. I am surprised (still horrified) companies choose this too. To be clear, I am not a Musk apologist. I will never have an X account, and that's yet another issue with the current system. I can now expect to be treated as a second class citizen to airlines unless I opt to share my details with Musk.