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I’d strongly disagree here. If I pick an individual plan tier from Spotify, YouTube or Microsoft, I would expect to be able to undo said change instantly and wi
by lstamour 3y ago
I’d strongly disagree here. If I pick an individual plan tier from Spotify, YouTube or Microsoft, I would expect to be able to undo said change instantly and without 30 days notice. Apple put extra effort into making sure the launch of Apple One was billed correctly for people who already had subscriptions, but what they did not do was make subscription management any easier. This is proof.
- hug 3y agoThe entire blog post is the stick-in-the-bike-spokes meme. The man ate some laxative gummies, shit the bed, and is complaining that it took too long to clean up and all he wanted was to enjoy some candy, and how could anyone expect a layman to understand what the word "laxative" means anyway. The whole thing is just so obviously lacking in self-awareness & the intellectual honesty to admit that he caused his own problem in the first place. My overall thrust is not that the support channel is red-hot and could have done nothing better, or that subscription management couldn't be improved, but the article's title would have been more honest if it said "I did a really boneheaded thing and Apple's support line could have been a little more helpful". As to instant undo, it doesn't surprise me in the slightest that you have to call support to undo subscription changes with no notice. There's a very reasonable method that Apple has put in place to prevent this happening, and it's called "naming the thing what it does and you shouldn't click it and proceed through the payment confirmation if you don't want it to happen to you".
- Dylan16807 3y agoSupport couldn't fully fix it even with hours of effort. Something is very wrong and worth warning about there. Those are not reasonable consequences for buying the wrong thing.