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These are not "Apple One Premier issues", these are "I didn't read" issues, so it surprises me that the guy went and wrote nearly 2000 words expecting others to
by hug 3y ago
These are not "Apple One Premier issues", these are "I didn't read" issues, so it surprises me that the guy went and wrote nearly 2000 words expecting others to read about it, but hey, it's his life.
> I didn’t read the fine print on Apple One’s product page that their Individual Plan at $16.95 a month was truly individual.
There are three plans: Individual, Family, and Premier. There's all of nineteen words describing the Family plan, of which "share with up to five people" makes up six. It does not take a degree in literature, scanning the EULA and its fine print, or searching for the scroll of truth in order to understand that the individual plan is for individuals, and the family plan is for families.
He clicked a button that says "not a family plan" and was horrifically shocked to discover that his family was no longer included on the plan. Quelle suprise.
After he realises that his clever plan of closing his eyes and clicking on the cheapest labelled button has not gone as well as he hoped, he contacts support. The support person kindly refunds the plans but that doesn't cancel services until their monthly roll-over date, so he's stuck with extra storage for a month.
> You can save $10 a month by forgoing News & Fitness giving your family 200GB of iCloud+ data before you purchase 6 or 12 terabytes of data but do it in the wrong order and you’re going to have a rough day.
This is not the correct takeaway from the experience. The correct takeaway is "at least read the name of the thing you're purchasing before purchasing it". I have about as much sympathy for this situation as if he had eaten an air freshener instead of an orange because it was cheaper and said "citrus" somewhere on the packaging. No one can help you if you can't help yourself.
- lstamour 3y agoI’d strongly disagree here. If I pick an individual plan tier from Spotify, YouTube or Microsoft, I would expect to be able to undo said change instantly and without 30 days notice. Apple put extra effort into making sure the launch of Apple One was billed correctly for people who already had subscriptions, but what they did not do was make subscription management any easier. This is proof.
- hug 3y agoThe entire blog post is the stick-in-the-bike-spokes meme. The man ate some laxative gummies, shit the bed, and is complaining that it took too long to clean up and all he wanted was to enjoy some candy, and how could anyone expect a layman to understand what the word "laxative" means anyway. The whole thing is just so obviously lacking in self-awareness & the intellectual honesty to admit that he caused his own problem in the first place. My overall thrust is not that the support channel is red-hot and could have done nothing better, or that subscription management couldn't be improved, but the article's title would have been more honest if it said "I did a really boneheaded thing and Apple's support line could have been a little more helpful". As to instant undo, it doesn't surprise me in the slightest that you have to call support to undo subscription changes with no notice. There's a very reasonable method that Apple has put in place to prevent this happening, and it's called "naming the thing what it does and you shouldn't click it and proceed through the payment confirmation if you don't want it to happen to you".
- Dylan16807 3y agoSupport couldn't fully fix it even with hours of effort. Something is very wrong and worth warning about there. Those are not reasonable consequences for buying the wrong thing.