> It's not that the people who built the original healthcare.gov were stupid people. It's that they were operating under constraints and incentives that emphasi

> It's not that the people who built the original healthcare.gov were stupid people. It's that they were operating under constraints and incentives that emphasize rules and compliance over making the whole system work well. Great comment. I spent the first half of my career in classical "silicon valley", direct-to-consumer businesses. Lately, I've been working in software in highly regulated industries. The differences between the two cannot be overstated. Even if you look past tiny (/s) issues like "you can't lose people's money, ever", you've got reams of often-conflicting regulations at the local, state and federal levels. Making a small text change to a webpage can require multiple lawyers. This kind of well-intentioned stuff sometimes makes it impossible for the greatest engineers to do even simple things quickly. Work at the government level, and it gets worse, because now you have politicians reacting to your every change.