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My company can't use Stripe to collect payments for our Continuing Medical Education conferences because, as a psychiatry company, we offer in-office-only esket
by burnte 3y ago
My company can't use Stripe to collect payments for our Continuing Medical Education conferences because, as a psychiatry company, we offer in-office-only esketamine therapy to a small subset of patients. No amount of explaining that we do not SELL eskatamine or ANY pharmaceuticals seems to get through to the supposed humans I've talked to at stripe. Nowhere in anything we publish including the website says we sell anything, because we don't. We don't process (and won't/can't) process patient payment though Stripe, because we accept insurance as we are a psychiatry group. All we get back are two types of responses: "We've suspended your account because you sell pharma" and "We're investigating the information you have given us". Mind you all we've been ABLE to give them is email replies because our offers of meetings and documentation to prove what we're saying go ignored.
Stripe is great, but something is going terribly wrong inside the company when it comes to customer vetting.
- froggit 3y agoI can see where Stripe is coming from. At best this lands in some kind of gray area, but really it seems pretty clear why this is getting a no go. On an extremely fundamental level, people give you money and you give them drugs. The fact you only administer the drugs in your office doesn't change the basic premise. I don't know your specifics, such as if the patient's money goes straight to a pharmacy to pay for the drugs which are then shipped to you for in-office administration (which would probably impossible to explain anyway). However, even if that's the case people are still giving you money (for appointments, treatment, etc.) and ending up with drugs in their body. You'd likely have to split the medical CE conferences off from your practice and run it as a seperate entity before Stripe would be willing to take payment.