2 ms·
Great point. The obvious explanation for less documentation is that customers don't care much, and the obvious explanation for why customers don't care is that
by 0xDEAFBEAD 3y ago
Great point. The obvious explanation for less documentation is that customers don't care much, and the obvious explanation for why customers don't care is that Stackoverflow/Google/etc. works fine in practice.
- wkat4242 3y agoI still think dumping support on google and even a vendor's own "community" forum where they don't actually bother to provide support is a cheap-out. But yeah if documentation was valued by customers, they would compare products on this point. But they don't. As a syadmin I do sometimes hate this because our company often buys product with really poor documentation and support (and the documentation often hidden behind a loginwall too). Microsoft has decent documentation I have to say. But when something doesn't work as it says, their support is terrible. It becomes a yes/no game ("It should work according to the docs", "Yes I know but it doesn't") and then when that finishes they keep stalling by asking to upgrade to the ever-available 'latest version' and provide more and more logs, by which time there is yet another new version and we start the whole circus again. In the end I more often find the answer on community resources like admin slack groups (MacAdmins is great in particular). But really, this is not how things should work.