They do, but it's a "give us your account number and we promise to keep it forever totally secure and you agree to auto-pay" thing. They failed to get my name c

They do, but it's a "give us your account number and we promise to keep it forever totally secure and you agree to auto-pay" thing. They failed to get my name correct after having it spelled out multiple times, shut off our water because someone requested it for a different address (to their credit, they did turn it back on at the right address within a day after waiting on hold, and the person even agreed the name thing was funny, just not funny enough to fix), I just don't trust them to not make it a bigger issue down the line than the fee if I make that choice. I would gladly send a check instead (and yes, I'm aware the account number is on the checks), one of the only perks my bank has is the ability to send checks to pay bills easily.