I had to get a Dell XPS 13 laptop repaired in 2009. The hinge had broken (probably my fault for tossing my backpack around). I contacted support, and a day late

I had to get a Dell XPS 13 laptop repaired in 2009. The hinge had broken (probably my fault for tossing my backpack around). I contacted support, and a day later the bell rang. A young tech jockie with slicked back hair politely appeared, a silver BMW M3 in the background. He quietly ignored the errant super glue residue around the hinge, my bodged attempt at a self repair. He sat at our dining table for about 45 minutes and expertly conducted the repair. I remember the quiet rumble of that M3 V6 as it left the neighborhood. That computer served it's duty faithfully for another 2 years, before I upgraded to a new computer (another Dell XPS). I have no idea how that could be a profitable business model, but Dell's support really impressed me that day.