6 ms·

Ask HN: All my Google reviews are rants from costumers that I've never seen

18 points by rafaelturk 3y ago

All my Google reviews are rants from costumers that I've never seen, and not related with my business, what should I do?

cobertos 3y ago
Report each review as irrelevant?
- schappim 3y ago
  Google lacks a clear feedback form or option to report "fake reviews on my profile by competitors."
  - cobertos 3y ago
    I mean, they don't have that _exact_ reason, but they have "Conflict of interest". Here's the reasons shown to me I can report with https://elixi.re/i/yf61g.jpg https://elixi.re/i/yf61g.jpg . Can always get friends to report the fake reviews too. I've seen other people get legit one star reviews removed. I've even had my own real one star reviews removed
brucethemoose2 3y ago
Well, if you have any competitors, pay to leave fake reviews on their Google listings :P
Reubend 3y ago
Is your business named something confusing? Is the marked location wrong? Normal businesses don't have this issue, so I would suspect that your listing is really confusing if the majority of your reviews are for a different business than yours.
- brnt 3y ago
  > Normal businesses don't have this issue Reviews having become utterly useless has been thoroughly documented. A look at the review-industry should tell you enough. Every business has this issue.
tracerbulletx 3y ago
Maybe you just didn't recognize them in their costume.
- Our_Benefactors 3y ago
  For the ESL speakers for whom the joke when over their head: Costumer: a person who wears costumes Customer: a person patronizing a place of business
  - hydrok9 3y ago
    Costumers MAKE costumes. Then, of course, the costume-buyers come into the costumers', become customers, and wear their costumes out of the costumer's shop.
    - hydrok9 3y ago
      Become COSTUMED customers**
tgsovlerkhgsel 3y ago
With as little details as you have provided, it's extremely hard to give you a helpful answer. Maybe share a link so people can see the reviews themselves?
- muzani 3y ago
  maybe OP is afraid of getting more irrelevant reviews from sharing a link
mejutoco 3y ago
Ask the to say when they were at your business and why they interacted with on the comments. At least readers will see it.
simne 3y ago
First, need to gather more info. For example, we in Ukraine few years ago seen huge number of fake reviewers from India, few times more than Ukrainian market, and in most cases just prohibit Indian IPs was enough to resolve.
eureka-belief 3y ago
In order to avoid future retaliation, whenever I leave a bad review for a business, I use an email address that doesn’t link back to me.

18 points by rafaelturk 3y ago

All my Google reviews are rants from costumers that I've never seen, and not related with my business, what should I do?

cobertos 3y ago

Report each review as irrelevant?

schappim 3y ago
Google lacks a clear feedback form or option to report "fake reviews on my profile by competitors."
- cobertos 3y ago
  I mean, they don't have that _exact_ reason, but they have "Conflict of interest". Here's the reasons shown to me I can report with https://elixi.re/i/yf61g.jpg https://elixi.re/i/yf61g.jpg . Can always get friends to report the fake reviews too. I've seen other people get legit one star reviews removed. I've even had my own real one star reviews removed

brucethemoose2 3y ago

Well, if you have any competitors, pay to leave fake reviews on their Google listings :P

Reubend 3y ago

Is your business named something confusing? Is the marked location wrong? Normal businesses don't have this issue, so I would suspect that your listing is really confusing if the majority of your reviews are for a different business than yours.

brnt 3y ago
> Normal businesses don't have this issue Reviews having become utterly useless has been thoroughly documented. A look at the review-industry should tell you enough. Every business has this issue.

tracerbulletx 3y ago

Maybe you just didn't recognize them in their costume.

Our_Benefactors 3y ago
For the ESL speakers for whom the joke when over their head: Costumer: a person who wears costumes Customer: a person patronizing a place of business
- hydrok9 3y ago
  Costumers MAKE costumes. Then, of course, the costume-buyers come into the costumers', become customers, and wear their costumes out of the costumer's shop.
  - hydrok9 3y ago
    Become COSTUMED customers**

tgsovlerkhgsel 3y ago

With as little details as you have provided, it's extremely hard to give you a helpful answer. Maybe share a link so people can see the reviews themselves?

muzani 3y ago
maybe OP is afraid of getting more irrelevant reviews from sharing a link

mejutoco 3y ago

Ask the to say when they were at your business and why they interacted with on the comments. At least readers will see it.

simne 3y ago

First, need to gather more info. For example, we in Ukraine few years ago seen huge number of fake reviewers from India, few times more than Ukrainian market, and in most cases just prohibit Indian IPs was enough to resolve.

eureka-belief 3y ago

In order to avoid future retaliation, whenever I leave a bad review for a business, I use an email address that doesn’t link back to me.